Customer support executive vs customer support manager

Differences between customer support executive and customer support manager duties and responsibilities

Customer support executive example responsibilities.

• Manage high volume weekly consultant payroll using PeopleSoft.
• Support an inventory logistics application develop by the company and used by various companies to track inventory in warehouses.
• Access electronic and paper cataloging systems to look up product information and availability.

Customer support manager example responsibilities.

• Manage global on-boarding program for new and existing SaaS customers.
• Design, develop and implement internal applications to manage the SaaS and CDN platforms.
• Manage one-on-one relationship with larger customers and sales reps. set up and test EDI transactions for new customers.
• Lead the companywide roll-out of a new ticketing system, Zendesk, from evaluation and purchase through implementation.
• Manage UNIX system support including IBM platform direction, research, sizing, proposals and weekly performance reporting.
• Manage POS and desktop support help desk function for all of Wendy's company-own restaurants and corporate/field office locations.
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