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The differences between customer support representatives and international customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support representative and an international customer service representative. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $31,752 average annual salary of an international customer service representative.
The top three skills for a customer support representative include technical support, windows and customer inquiries. The most important skills for an international customer service representative are logistics, order entry, and customer orders.
| Customer Support Representative | International Customer Service Representative | |
| Yearly salary | $37,404 | $31,752 |
| Hourly rate | $17.98 | $15.27 |
| Growth rate | -4% | -4% |
| Number of jobs | 243,140 | 185,293 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
An international customer service representative usually communicates with an international client. Their work is to take calls and answer queries about a particular product or service. They promote keep track of shipments to ensure that they will be delivered on time. They act as a liaison between a particular company and its client. This position requires someone who is customer-oriented and has organizational and management skills.
Customer support representatives and international customer service representatives have different pay scales, as shown below.
| Customer Support Representative | International Customer Service Representative | |
| Average salary | $37,404 | $31,752 |
| Salary range | Between $29,000 And $47,000 | Between $24,000 And $40,000 |
| Highest paying City | Boston, MA | Minneapolis, MN |
| Highest paying state | Alaska | Minnesota |
| Best paying company | University of California, Berkeley | Valent BioSciences |
| Best paying industry | Finance | Health Care |
There are a few differences between a customer support representative and an international customer service representative in terms of educational background:
| Customer Support Representative | International Customer Service Representative | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer support representatives' and international customer service representatives' demographics:
| Customer Support Representative | International Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 47.0% Female, 53.0% | Male, 26.3% Female, 73.7% |
| Race ratio | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 25.9% Asian, 5.9% White, 51.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 7% |