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Customer support specialist jobs in Missoula, MT

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  • Customer Relations Representative - State Farm Agent Team Member

    Emily Tieman-State Farm Agent

    Customer support specialist job in Missoula, MT

    Job DescriptionBenefits: Flex Benefit Life Insurance Bonus based on performance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a customer care representative with Emily Tieman - State Farm Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Property & Casualty Insurance License (Preferred) Life & Health Insurance License (Preferred) Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.
    $37k-47k yearly est. 16d ago
  • Customer Sales & Service Representative

    FCX Performance 4.1company rating

    Customer support specialist job in Missoula, MT

    Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed. We are hiring a full-time creative, resourceful customer service representative (CSR) in Missoula, MT. In this role, you will provide professional and timely support to our sales team and customers. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in. Why join us? Applied is listed as one of the World's Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy, are listed as #8 in the top 50 Industrial Distributors for 2022, and we are a GSA approved vendor. Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service! In addition to competitive hourly pay, monthly, quarterly, and annual bonus opportunities, and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.) you will also enjoy: A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country Professional development and training Great work / life balance Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice Join a local team with company backing What you'll do: In our fast-paced team environment, you will partner with our customers and Account Managers to find products and services, solve customer needs, and build ongoing positive business relationships. Customer inquiries, quotes, order processing, expediting / returns Sourcing parts Assist in generating sales Help in the stockroom as needed, deliver orders to customers as needed Qualifications: 6+ months customer service or inside sales, mechanical or maintenance experience. Industrial distribution or parts counter environment preferred Attention to detail Written and verbal communication skills, including English grammar High school diploma or equivalent Must be able to lift up to 50 lbs. Mechanical aptitude Valid driver's license & clean driving record (MVR) Come for the job. Stay for the career. Apply for immediate consideration! #LI-AV1 Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
    $38k-45k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Customer support specialist job in Missoula, MT

    Responsive recruiter Benefits: 401(k) matching Competitive salary Training & development Employee discounts Flexible schedule Opportunity for advancement Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you seeking a job that offers constant learning, skills growth, and a career path? If so, we seek employees like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current and prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways, such as by email, telephone, in person, and at their place of business. You will build long-lasting relationships by turning prospects into customers and then into long-term clients. The sign industry is ever-changing and dynamic. All you have to do is look all around and see signs of all types everywhere. You will never be bored working in the sign industry as even the smallest jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader, with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $35,000.00 - $50,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $35k-50k yearly Auto-Apply 60d+ ago
  • LIVE!-Call Center Customer Service Specialist

    Trailwest Bank

    Customer support specialist job in Missoula, MT

    TrailWest Bank is seeking a confident individual to fill a role in our Missoula Call Center as a Teller and Customer Service Representative. Are you a motivated individual, looking for an exciting career at a growing local community bank? If so, read on! The Customer Service Representative/Teller position offers a competitive salary based on experience. Also, we have a generous benefits package that includes PTO, a 401k Plan, and paid holidays. With a seven day per week schedule and extended hours of operations, the Call Center has both full- and part-time shift options available. ABOUT TRAILWEST BANK We are a locally owned, full-service community bank that believes in being honest in all we do. TrailWest Bank has set high customer service standards. We recognize that our relationship with our customers is the most important element to keeping them highly satisfied. By promoting relationship banking, we differentiate our banking services by creating a high value-added experience for our customers and employees. We are seeking a positive, team-oriented candidate to provide exceptional customer service while they represent our bank when processing transactions, responding to questions, referring our services, and contributing to a dynamic team environment. Responsibilities of this role include: Displaying an engaging, on-screen presence, positive attitude, and effective communication style through video conferencing. Providing prompt, efficient, and accurate service to customers while processing their transactions. Effectively assisting customers with a wide variety of transactions, account maintenance, troubleshooting online banking issues, and handling general inquiries and information requests. Learning and maintaining technological skills for the operation of the Interactive Teller Machine (ITM). Handling email correspondence in a professional manner; responding to customer requests and inquiries promptly via email. Ability to balance and prioritize a variety of tasks and customer service issues. Requirements: High school diploma or equivalent. Demonstrated ability to accurately and efficiently process transactions. Ability to learn and apply new technologies, processes, and procedures in a timely manner. Must possess a professional demeanor and ability to effectively communicate via email and video conference. Ability to maintain confidentiality. Must be willing to work digital branch hours, including evenings, Saturdays and Sundays 1+ years of experience in a teller or new account sales/support position with a financial institution is preferred. If you are interested in an exciting career opportunity with advancement potential, apply today! We look forward to hearing from you! TrailWest Bank is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
    $28k-35k yearly est. 60d+ ago
  • Customer Service Front Store Associate

    Speedy Cps

    Customer support specialist job in Missoula, MT

    Job Details Missoula, MT $14.00 - $18.00 HourlyDescription Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. (Increase Customer Satisfaction. Take, enter, process and/or expedite orders. Provide price estimates and quotes. Handle service problems and questions. Train customers on products. Provide service feedback to management) Qualifications Organization Core Values Humanity - People, Respect, Teamwork, Community, Kindness Excellence - Quality Work, Integrity, Responsibility, Accountability, Exceptional Evolving - Curious, Forward-Thinking, Adapting, Changing, Flexible Development - Grow, Create, Learn, Expand, Advance Scrappy - Self-starter, Committed, Enthusiastic, Initiative, Hard-Working Core Focus Focus by area of the business - Customer Service Front Counter Responsibilities Greets the customer in person. “Hi, welcome to Alphagraphics. What can we do for you today?” Avoid asking, “Are you here to pick up an order.” Answers the phone. “Alphagraphics, this is (your name),” or other variations like, “Thank you for calling Alphagraphics, this is (your name).” The important point is to state both your name and the name of the company. Accurately processes callers through the phone system. Transferring calls, parking calls on the answering service and paging. Identifies the customer and his/her project through a few questions: What project are you working on today? Do you have an account with us? Depending on the answers, proceed as follows: If they have an account and an assigned rep see if the rep is available to assist. If not, get all information about their job If the project is complex, i.e. an EDDM job, Book job, promo or just a large job, then pass to either a CSR 2 position, an ISR, an OSR or the owner. If the project is simple and can be done while they wait, then proceed. If the project is simple but will take some time then follow the rule: In by noon, done EOD. In after noon, then done next day. Quotes turnaround from the “standard turnaround chart” Accurately enters correctly priced estimates and orders in POS System Follows up on estimates, asks for orders Enters orders in POS system Handles cash, check, or credit card transactions and deposits at front counter Verifies order accuracy and pricing Notifies customers when order is completed Handles customer complaints, forwards to management when appropriate Maintains front counter cleanliness, preparedness checklist Maintains front counter filing systems Logs new customer contacts for future follow up Maintains customer artwork files Takes complete messages for team members Refers customers to inside sales rep when appropriate Trains to become competent back-up during holidays and illnesses Develops customer's trust by taking interest in the success and timely completion of their projects Trains to become a Certified Print Specialist Completes Digital Certification Pass on information about customers with future potential to the sales representative Qualifications Strong technology skill with Microsoft Office and have worked with an MIS system A friendly and outgoing personality Experience in the printing industry an advantage Enjoys fast-paced working environment - ability to “multi-task” Has good math skills Has basic computer experience; ability to learn Point of Sales (POS) software for entering orders, estimates, and front counter transactions Demonstrates and utilizes courteous Status - Casual Shift Variable between 8:30am to 5:30pm Pay - $14-18 DOE About Speedy CPS Speedy CPS is a brand fulfillment company helping customers with creative services, custom ordering portals, ecommerce, branding, kitting and shipping. We brand everything from printed products, signs, promo, swag - if a logo goes on it we produce it. Speedy CPS has 15 locations in Idaho, Utah, Wyoming and Montana. 13 locations are AlphaGraphic locations, one is a signs and graphic business called Graphik, in Lindon Utah and a Speedy CPS retail location in Rigby, Idaho. This position is in our Missoula Alphagraphics location. Benefits Health Dental Vision Flexible Spending Life Insurance 401k Several Supplemental plans to choose from Paid Holidays including your birthday.
    $22k-29k yearly est. 60d+ ago
  • Customer Service Representative

    Energy Partners LLC 4.3company rating

    Customer support specialist job in Missoula, MT

    Job Description Energy Partners Propane Customer Service Representative will support customers by providing helpful information, answering product and service questions, processing orders, prepare correspondences, fulfill customer needs, and respond to complaints. General Job Requirements:  Be familiar with company policies, rules, regulations, procedures and adhere to Energy Partners Handbook.  Must demonstrate honesty, integrity, confidentiality, dependability, and flexibility along with initiative and motivation to organize and complete tasks.  Perform duties and assignments, and conduct self in such a manner as to reflect good credit on Energy Partners.  A professional appearance is important along with excellent skills in customer relations with the ability to work as a team member.  Ability to multi-task, prioritize and manage time effectively.  Excellent communication skills. Essential Duties & Responsibilities:  Maintain a positive and professional attitude towards customers at all times.  Respond promptly to customer inquiries.  Acknowledge and resolve customer complaints by clarifying the problem, determining the cause of problem, selecting and explaining the best solution, expediting correction or adjustment, and following up with the customer to ensure resolution.  Manage large amounts of incoming calls.  Build sustainable relationships of trust through open and interactive communication.  Provide accurate and valid information to customers.  Greet customers warmly and go the extra mile.  Process orders, requests, refunds or exchanges.  Be familiar and comfortable using computer software; data entry, daily emails, dispatch, account maintenance and billing.  Take payment information and other pertinent information such as addresses and phone numbers.  Create new customer accounts.  Contacting customers that have past due accounts.  Schedule tank sets and appliance installations.  In some locations, propane bottle fill and front store sales dealing with parts requests.  In some locations, plant inventory information pertaining to railcars and fuel distribution.  Filing paperwork in an organized manner.  Dispatching work orders to the drivers.  Assisting managers, drivers and service technicians with customer account information while understanding accounts and other needs.  Performs any other duties as assigned. Education/Experience Requirements:  Minimum of a High School Diploma/GED  Computer Software Experience Preferred  Customer Support Preferred
    $31k-35k yearly est. 11d ago
  • Care Technician - Missoula MT

    Msccn

    Customer support specialist job in Missoula, MT

    ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. $1,000 Sign-on Bonus! Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit *************************** As a Full Time Care Technician, you'll provide care to client employees and their dependents in our Health Center located in Missoula, MT.The scheduled hours are 7:00am-4:00pm, Monday-Friday. Great opportunity for those looking to grow their career in healthcare! What You'll Do Interviews patients and measures vital signs (pulse rate, temperature, blood pressure, weight, and height). Maintains patient health records to ensure accurate and up-to-date records. Prepares treatment rooms, cleans and sterilizes instruments. Performs routine CLIA waived laboratory tests, operates EKG and other diagnostic equipment, and collects specimens. Performs administrative tasks, assists at the front desk, schedules appointments, makes follow-up calls, and orders medical supplies. Protects patient privacy and confidentiality. Follows established company policies and procedures. Performs other duties as assigned. What You'll Bring CPR (BLS for the Healthcare Provider/Professional Rescuer) - certification that meets the American Heart Association (AHA) standards with hands on skills evaluation. Associate's degree or equivalent from an accredited Medical Assistant or Nursing Assistant Program training program preferred. Work experience in health center/ doctor's office setting patient and/or long-term care. Knowledge and experience with Electronic Medical Records preferred.
    $34k-43k yearly est. 3d ago
  • Customer Service Representative - Missoula, MT

    Kedia Corporation

    Customer support specialist job in Missoula, MT

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $28k-36k yearly est. 60d+ ago
  • Customer Service Representative (CSR)

    Dustin Baldwin Farmers Insurance

    Customer support specialist job in Missoula, MT

    Job Description Dustin Baldwin Agency, a Farmers Insurance authorized agency, is a locally owned and growing team in Missoula, Montana. We focus on delivering exceptional service and helping our clients protect what matters most. About the Role Were looking for a reliable and motivated Customer Service Representative (CSR) to assist clients, process policy changes, and support agency operations. This role is ideal for someone who enjoys helping people and wants the opportunity to advance their career in the insurance industry. High performers have a clear advancement path into a licensed Producer role with increased earning potential through a competitive commission structure. Benefits Hourly Base Salary + Bonus Opportunities Paid Time Off (PTO) Flexible Schedule Hands on Training Career Growth Opportunities Responsibilities Provide friendly, professional support by phone, email, and in person Answer policy and billing questions; process policy changes Assist with claims reporting and follow-up Maintain accurate client records in agency systems Support sales activities by preparing quotes, cross-selling, and scheduling appointments Work toward individual and team goals tied to commission opportunities Assist with general office duties and team projects Occasional weekend hours required when the agency participates in community events (comp time provided to offset these hours) Requirements Customer service or office experience preferred (insurance experience a plus) Strong communication and organizational skills Comfortable using computers and learning new software Ability to work independently and as part of a team High school diploma or equivalent Must obtain a Montana Property & Casualty Producer License within 60 days (agency covers licensing and exam costs) Please submit a cover letter and resume to apply.
    $28k-36k yearly est. 27d ago
  • Grant Creek Veterinary Services (Missoula, MT) - Associate Veterinarian

    Grant Creek Veterinary Services

    Customer support specialist job in Missoula, MT

    Grant Creek Veterinary Services, a small animal hospital located in beautiful Missoula, Montana, would love to add another veterinarian to our multi-doctor team! Veterinarians with 3+ years of clinical experience who are confident in soft tissue surgery and dentistry are encouraged to apply. Be ready to provide next-level care in a collaborative environment where quality medicine and client satisfaction are top priorities. Through teamwork, we leave on time and are offering full-time or part-time scheduling with NO on-call, emergency, or weekend hours to provide you with a flexible and balanced work week. Currently, we are open Monday Friday and take our last appointment at 4:30 pm. Plus, we re only a couple hours from multiple National Parks perfect for doctors looking to take full advantage of all the adventures that await in the western US. Our investment in YOU: Generous base salary commensurate with experience Quarterly production with no negative accrual Generous bonus / relocation package 120 hours of annual PTO with rollover Annual CE allowance with paid days to attend Paid parental leave/bonding time Flexible four-day work week NO weekend on-call or emergency hours Medical, dental, and vision plans 401(k) options Personal pet discounts AVMA PLIT coverage Professional development assistance Paid licensing fees and membership dues Annual uniform allowance Personal pet discounts Guidance from a talented Medical Advisory Board Dentistry training courtesy of a board-certified dental specialist Investment in your personal interests (ski passes, National Park passes, charity donation, etc.) And more! Enjoy a healthy work/life balance in Missoula! In southwestern Montana there s a beautiful community where wilderness and adventure meet incredible restaurants, family-friendly fun, and a downtown music scene. It s a place surrounded by mountains, rivers, trails, and glacier lakes. This place is Missoula, Montana, and it has unparalleled natural scenery that makes all of life s experiences unforgettably beautiful. From the River City Roots Festival, the children s theater, and the western Montana fairgrounds to outdoor adventures like skiing, hiking, hunting, fishing, and river floating, life in the Bitterroot Valley is full of mountainous fun and warm hospitality. If you're a compassionate small animal veterinarian looking for your next adventure in Montana, we encourage you to apply today! To learn more visit ********************* . #CS #AVMA
    $32k-45k yearly est. 60d+ ago
  • Certified Peer Support Specialist - PACT

    Western Montana Mental Health Center 3.5company rating

    Customer support specialist job in Missoula, MT

    CERTIFIED PEER SUPPORT SPECIALIST - Assertive Community Treatment Looking for a career that makes a difference in the lives of others, offering hope, meaningful life choices, and better outcomes? Who we are Since 1971 Western Montana Mental Health Center (WMMHC) has been the center of community partnership in the 15 counties we serve across western Montana. We have committed to providing whole-person, person-centered care by ensuring an approach to health care that emphasizes recovery, wellness, trauma-informed care, and physical-behavioral health integration. We know the work we do is important and makes a significant impact in the lives of our clients and in our communities. Working at WMMHC also gives you the opportunity to work under the Big Sky, giving you the adventure of a life time while serving your community and changing lives. We offer a work life balance so you still have time to discover all the natural beauty and recreational dreams that Montana has to offer while still engaging in a career path that is challenging and fulfilling. If you want to join our team where community is at the heart of what we do, then you've come to the right place! Job Summary: The Peer Support Specialist is a transdisciplinary team member of a fast-paced and energized Assertive Community Treatment team. A successful Peer Support Specialist has life experience in persistent mental illness and has participated in mental health services that led to recovery or rehabilitation. This position holds a special role on the team and in the eyes of the clients, providing supportive services to clients with severe and disabling mental illnesses (SDMI). Peer Supports are out in the community, working one-on-one with clients to remove barriers, celebrate victories, all while focusing on stabilization and integration for the client. The Peer Support Specialist embraces, develops, and implements recovery-based principles with clients, the team, and other clinical voices. A day in the life of a Peer Support Specialist consists of being a positive role model through good work ethic, fairness, flexibility, and commitment to appropriate and direct communications. Peer Supports also complete documentation, check in with clients to establish baseline, assist with providing medication prompts, and other various tasks that break up the day. Our clients and team members are supported through the team wrap-around care approach. Peer Support Specialists are fully integrated team members who provide highly individualized services in the community and promote client healing, self-determination, education, and awareness around one's mental health. Your life as a Certified Peer Support Specialist will reap the benefits from this act of service. Get excited to do something that is continually rewarding! Current opening in Butte Qualifications Must have a high school diploma or equivalency Certified by the Montana Board of Behavioral Health (CBHPSS) Must demonstrate sustained & stable recovery for a period of at least 2 years Ability to pass background check and driver's license check upon offer of employment. Provide proof of auto liability insurance coverage per Western's policies. Montana Driver's License with good driving record Preferred experience One year's experience working in the mental health field preferred Benefits: We know that whole-person care is not just important for our clients, but recognize it's just as important for our employees. WMMHC has worked hard to provide a benefits package that encompasses that same concept. Our comprehensive benefits package focuses on the health, security, and growth of our employees. Benefit offerings will vary based upon full time, part time, or variable status. Health Insurance - 3 options to choose from starting as little as no cost for employee only Employer paid benefits: Employee Assistance Program, Life insurance for employees and dependents, and long term disability Voluntary options available: dental & vision insurance, short term disability, additional life insurance and dependent care flexible spending account Health savings account (HAS) with match or medical flexible spending account (FSA) 403(B) Retirement enrollment offered right away with an employer match offered after one year Generous paid time off to take care of yourself and do the things you love Accrued PTO starts immediately Extended sick leave 9 paid holidays and 8 floating holidays Loan forgiveness programs through PSLF or NHSC
    $34k-41k yearly est. Auto-Apply 60d+ ago
  • Construction Representative

    Wgm Group Inc. 3.4company rating

    Customer support specialist job in Missoula, MT

    WGM Group is seeking a Construction Representative to join our dynamic planning and design firm in Missoula, MT located in the beautiful Northern Rockies. WGM Group is a comprehensive multi-disciplinary civil engineering firm including planning & design, survey, environmental and natural resource management with office locations in Bozeman, Kalispell, Missoula, and Hamilton. This position is responsible for a wide range of construction administration, observation, documentation, and estimating during the construction phase of civil engineering projects. This role will generally work with project managers on a variety of projects and may be involved early in the design process and throughout project construction and closeout. Role & Responsibilities: As an integral player in our firm, you will: Coordinate and monitor of all infrastructure construction and schedule for wet/dry utilities, site dirt work, grading, sewer, water, stormwater, ponds, curb and gutter, sidewalk, roads and conduct weekly progress meetings. Perform schedule, shop drawing, constructability and final plan reviews. Complete construction estimating, take off and project bidding of all construction phases and scheduling. Write contracts and special provisions. Perform construction observation for contract compliance such as inspecting underground utilities, testing, major concrete pours, checking geotechnical work, construction changes, check shop drawings, general work progress, and photos. Coordinate testing efforts with subconsultants and contractor. Complete daily and monthly reports including work progress to date, percent completion, amount of contract spent, review schedules, approve pay applications. Coordinate with PMs and assist with design efforts as assigned. Coordinate project field orders and change orders. Qualifications: As a valued member of our team, you will have at a minimum: Bachelor's Degree in construction management, civil engineering, surveying, or a related field and two (2) or more years of job-related work experience. -OR- 6 years of job-related work experience in lieu of a degree. Experience in the construction industry. Ability to interpret schematics or engineering sketches. Ability to manage time effectively, prioritize and work within tight deadlines. Strong ability to work in a team and communicate effectively, both orally and in writing. Keen attention to detail and an aptitude for problem-solving. Ability to work collaboratively in a multi-disciplinary team. Knowledge of computer hardware and software programs such as Microsoft Office Suite, and Adobe Acrobat. Knowledge of the utility industry (water, sewer, storm drain). Preferred Knowledge/Skills/Abilities: Skill in AutoCAD/Civil 3D. Experience in the civil field preferred. Compensation & Benefits Package: WGM Group promotes a healthy work-life balance, offering both flexible and hybrid work schedules. In addition, WGM provides hourly pay to all employees; all hours worked over 40/week are eligible for overtime compensation. WGM offers full-time employees a comprehensive benefits package including health insurance, flex spending accounts, retirement savings plan (401K) with matching contributions, generous PTO, holiday pay, and a bonus and profit-sharing incentive. WGM Group supports the professional development of employees by helping to offset professional licensing and offering Education Cost Assistance for training and continuing education programs. Employees also enjoy the added benefit of working from our beautiful office overlooking the Clark Fork River, nestled at the mouth of the Hellgate Canyon just below Mount Sentinel and a stone's throw from the University of Montana campus. The convenient location is mere minutes from a wide array of restaurants and entertainment options in downtown Missoula. Five trailheads, river access, and a bike trail are all within ½ mile of the WGM parking lot. About WGM Group: For over 50 years, WGM Group has helped create healthy communities, improved the natural environment, and enhanced regional infrastructure by working with our trusted partners in both the government and private sectors. WGM Group is a great place to work thanks to the commitment to service demonstrated by the people we hire and the spirit of teamwork which is an integral part of the work environment. WGM Group is committed to the communities in which we do business. We contribute a portion of our profits to making our communities a better place to live. The company is founded on the principles of hard work and professional competence, while striving to create a fun and enjoyable workplace. WGM Group provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. WGM Group complies with all state and federal non-discrimination laws including Title VII of the Civil Rights act of 1964 as amended and the new Americans with Disabilities Act. In compliance with the Immigration Reform Act of 1986, new employees must provide proof of identity and authorization to work in the U.S. Apply today through our company website.
    $35k-42k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative

    Metro Express Car Wash

    Customer support specialist job in Missoula, MT

    Metro Express Car Wash is a growing company expanding into Montana! Our e need to staff it with a Rockstar team! A top quality car wash that's fast, inexpensive, and environmentally friendly - that's why we have been selected the area's best car wash every year since we opened our first location in 2004. Job Description We are hiring Customer Sales Representatives to join our team at our newest state-of-the-art car wash located in Missoula, Montana with a friendly team and fun outdoor atmosphere! Our employees take pride in their work and strive for excellence ensuring that customers have the best experience each time they use our car wash. If you are interested in joining our team as a highly ambitious, energetic, and enthusiastic Customer Service Representative please include your answers to the questions below in the cover letter of your application. Please include your response to these questions with your application: What are the three most important qualities that you want your next job to have? How would your last boss score your performance on a scale of 1 to 10? What would your last boss say they appreciated most about you or what you did? Job Requirements: Applicants MUST be clean cut and professional in appearance Be authorized to work in the United States Must pass background check and drug test Be enthusiastic Must enjoy working with people Ability to hustle with a SMILE on your face Be available to work on both weekend days Compensation : Base pay of $12/hr with monthly bonus bringing the average pay to $15.00/hr. Last year, each of our employees made an average of $3.00 more per hour. Additional Information All your information will be kept confidential according to EEO guidelines.
    $12 hourly 4h ago
  • Treatment Service Specialist - School-Based Services (Missoula, MT)

    Aware 4.3company rating

    Customer support specialist job in Missoula, MT

    If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE. AWARE is looking for the right person to join the team as a treatment service specialist. The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need. We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are looking for a rewarding career, we encourage you to apply to join our team at AWARE. Responsibilities: Provide direct services to children with special needs in the school setting. Collaborate with parents, teachers, and school personnel to develop and implement individualized plans. Communicate behavioral and emotional observations to the treatment team and participate in team building meetings and activities. Utilize a wrap-around approach to ensure the child's success in both the school and home setting. Assist youth in developing coping skills, social/recreational skills, independent living skills, mediation and conflict resolution skills, and problem-solving skills. Excited to join our organization? AWARE treatment service specialists earn $19.75 - $21.92 per hour. Requirements Talents, skills, and abilities: A BS/BA Degree in a Human Services Related Field is preferred; an equivalency can be used based on documented work history, education, and volunteer experience. Requires computer literacy skills, including the ability to navigate, record, and overall basic computer skills needed for performance-based software as well as an electronic medical records system. The Specialist must have the interpersonal oral and written communications skills to work as a team member, to make observations and to report them accurately, to learn resident care methods, and to follow oral and written instructions. High School Diploma or HSE is required, along with past employment experience. Must have, or be willing to obtain, a valid Montana Driver's License and have an acceptable driving record. Must have an acceptable criminal and protective services background check. Benefits: AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security. AWARE's benefits include: Annual raises Tuition Reimbursement Health Insurance Dental/Vision Insurance 401(k) with company match Life Insurance Wellness programs Generous paid time off We are proud to be an equal opportunity employer.
    $19.8-21.9 hourly 60d+ ago
  • Customer Service Rep(9370) - 901 s 1st st

    Domino's Franchise

    Customer support specialist job in Hamilton, MT

    ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All Store Team Members · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO · Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. · In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. · Sudden changes in temperature in work area and while outside. · Fumes from food odors. · Exposure to cornmeal dust. · Cramped quarters including walk-in cooler. · Hot surfaces/tools from oven up to 500 degrees or higher. · Sharp edges and moving mechanical parts. SENSING · Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. · Depth perception. · Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Additional Information PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting · Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. · Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. · Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying · Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. · Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. · Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing · To move trays which are placed on dollies. · A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. · Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending · Forward bending at the waist is necessary at the pizza assembly station. · Toe room is present, but workers are unable to flex their knees while standing at this station. · Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. · Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching · Reaching is performed continuously; up, down and forward. · Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. · Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. · Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks · Eye-hand coordination is essential. Use of hands is continuous during the day. · Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. · Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. · Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. · Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
    $28k-36k yearly est. 60d+ ago
  • Pro Customer Service Sales

    Home Depot 4.6company rating

    Customer support specialist job in Missoula, MT

    The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.
    $24k-29k yearly est. 9d ago
  • Asset Support Specialist

    The Strickland Group 3.7company rating

    Customer support specialist job in Missoula, MT

    Join Our Growing Team as an Asset Support Specialist - Drive Growth Through Strategic Partnerships! Are you passionate about building relationships, driving engagement, and creating impactful affiliate programs? We're looking for a proactive and relationship-focused Asset Support Specialist to join our dynamic team. In this role, you'll lead the development, management, and optimization of affiliate partnerships that support our business growth and brand reach. Why You'll Love This Role: 💼 Comprehensive Training - Whether you're experienced or new to affiliate management, we offer the tools and support you need to thrive. ⏰ Flexible Work Schedule - Full-time or part-time opportunities with remote flexibility. 📈 Career Advancement - Clear growth paths into senior partnership, marketing, or business development roles. 💰 Competitive Compensation - Base pay plus performance-based incentives and bonuses. Key Responsibilities: Build, maintain, and strengthen relationships with affiliate partners. Develop and execute strategies to grow and optimize affiliate programs. Serve as the primary point of contact for affiliates, providing support and ensuring a positive partner experience. Track affiliate performance, generate reports, and recommend improvements for program success. Collaborate with marketing, sales, and operations teams to align affiliate initiatives with business goals. Identify new affiliate opportunities through outreach, networking, and industry research. What We're Looking For: ✔ Excellent relationship-building and communication skills ✔ Strong organizational and project management abilities ✔ Data-driven mindset with the ability to analyze performance and trends ✔ Self-starter who thrives in a collaborative, fast-paced environment ✔ Experience in affiliate marketing, partnerships, or business development is a plus (but not required) Perks & Benefits: ✅ Paid training and continuous mentorship ✅ Health insurance and retirement plan options ✅ Incentive bonuses and performance recognition ✅ Growth opportunities into leadership and strategic roles 🚀 Ready to Build Powerful Partnerships? If you're excited to drive meaningful affiliate relationships and play a key role in growing a purpose-driven organization, we'd love to hear from you! 👉 Apply now and join us as an Asset Support Specialist-where collaboration meets opportunity.
    $28k-36k yearly est. Auto-Apply 31d ago
  • Peer Support Specialist

    Winds of Change 3.5company rating

    Customer support specialist job in Missoula, MT

    Job Description Join Our Team: Certified Peer Support Specialist - Missoula, MT Do you believe your personal journey can inspire hope and drive positive change? Are you passionate about supporting others as they navigate their recovery? We're looking for a Certified Peer Support Specialist to join our recovery-focused team in Missoula, MT. In this role, your personal experience will help empower others, foster connection, and support individuals navigating mental health and/or substance use challenges. What You'll Do Provide individual and group peer support grounded in mutual respect and shared experience Build authentic, trusting relationships that encourage resilience and self-determination Collaborate with clinical teams to promote a recovery-oriented environment Model healthy coping strategies and wellness practices What We're Looking For Current Certified Peer Support Specialist credential (required) Personal experience in recovery from mental health and/or substance use challenges Strong communication and interpersonal skills A passion for advocacy and empowering others through person-centered care Why Join Us? This role is more than a job-it's an opportunity to make a real impact. At our organization, your story is valued, and your experiences matter. You'll join a supportive team built on empathy, authenticity, and the belief in the healing power of shared experience. Here, your journey becomes a source of hope and transformation for others. Benefits 401(k) retirement plan Paid Time Off (PTO) and sick leave Comprehensive health insurance Dental and vision coverage Compensation: $17.50 hourly Responsibilities: Client Transportation: Provide transportation for clients to their appointments as needed. Group Facilitation: Facilitate recovery-based group activities to support client engagement and growth. Assessment: Evaluate and assess factors that may hinder clients' ability to live independently or integrate into the community. Communication Skills Development: Address and improve communication skills in individuals to enhance their interactions. Symptom Management: Implement effective skills and strategies to help clients manage their symptoms. Social Support Development: Assist individuals in developing and strengthening their social support systems. Skills Adaptation: Help clients adapt skills for various life domains, including home, work, education, leisure, and social activities. Crisis Intervention: Provide immediate crisis intervention when necessary to ensure client safety and well-being. Training Completion: Complete assigned training sessions, both in-person and through online learning programs. Documentation: Document daily activities and progress for each client accurately and promptly. Productivity Standards: Consistently meet established productivity standards. Shift Coverage: Cover shifts at group homes as needed, including day, evening, and overnight shifts. Meeting Participation: Schedule and attend required meetings to coordinate care and support for clients. Attendance: Maintain regular attendance to ensure continuity of care for clients. Qualifications: State Certification: Must have Peer Support Certification from the State of Montana. Age Requirement: Must be 18 years of age or older (state requirement for licensing). Driver's License & Insurance: Must possess a current driver's license, reliable transportation, and full automobile insurance coverage. HIPAA Compliance: Adhere to HIPAA regulations and maintain confidentiality at all times. Certification: Must hold a valid Peer Support certification from the state of Montana. Education Requirement: High School Diploma or equivalent (GED) is required. About Company Winds of Change is a mental health clinic dedicated to inspiring change, fostering hope, and promoting recovery. We strive to make a positive impact on the lives of individuals and communities we serve.
    $17.5 hourly 8d ago
  • Neuropsych Account Specialist - Missoula MT

    Neurocrine Biosciences 4.7company rating

    Customer support specialist job in Missoula, MT

    Who We Are: At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values. We know what it takes to be great, and we are as passionate about our people as we are about our purpose - to relieve suffering for people with great needs. What We Do: Neurocrine Biosciences is a leading neuroscience-focused, biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs. We are dedicated to discovering and developing life-changing treatments for patients with under-addressed neurological, neuroendocrine and neuropsychiatric disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, chorea associated with Huntington's disease, classic congenital adrenal hyperplasia, endometriosis* and uterine fibroids,* as well as a robust pipeline including multiple compounds in mid- to late-phase clinical development across our core therapeutic areas. For three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders because you deserve brave science. For more information, visit neurocrine.com, and follow the company on LinkedIn, X and Facebook. ( *in collaboration with AbbVie ) About the Role:Responsible for a specific geographic territory and the successful promotion and growth of Neurocrine products. Manages and develops long-term relationships with physicians and other customers for targeted accounts in their assigned territory and represent Neurocrine brand(s) and their approved indications. This role also plays an important part in educating external customers such as physicians, nurses, medical assistants, case managers, etc. and helping them learn about the benefits of our product(s). _ Your Contributions (include, but are not limited to): Sales and Market Development Drives product acceptance and growth through targeted education and strategic account management Executes territory sales strategies to meet or exceed objectives via in-person and virtual communications Identifies and addresses territory-specific opportunities and barriers to product success Effectively manages promotional resources and budget Customer Relationship Management Builds and maintains relationships with key stakeholders including: Healthcare providers (Psychiatrists, Neurologists, NPs, PAs) Clinical staff (RNs, LPNs, PharmDs) Key opinion leaders and advocacy groups Community Mental Health Clinics and Long Term Care facilities Local/regional payers and pharmacies Cross-Functional Collaboration Establishes excellent communication with internal partners including managed care, Marketing, Patient Access, Medical Science Liaisons, and medical communications teams Professional Standards Upholds highest ethical standards, including FDA guidelines and pharmaceutical industry best practices Demonstrates integrity and models behaviors consistent with company values and compliance policies Work Expectations Maintains full field presence Monday-Friday with flexibility for occasional evening/weekend events Other duties as assigned Requirements: BS/BA degree in science or related field AND Minimum of 4 years of commercial pharma/biotech or related experience, including 3+ years of specialty pharmaceutical or LTC, Psychology, or Neurology sales experience is highly desired. Close-door or specialty pharmacy distribution experience is strongly preferred. Psychiatry, neurology or antipsychotic experience strongly preferred. Experience with business systems, salesforce automation platforms, and other business intelligence tools (e.g., Salesforce.com, Oracle database, SAP, Business Objects, COGNOS, QlikView, Veeva, etc.) OR Master's degree in science or related field AND 2+ years of similar experience noted above Professional Expertise Knowledge of best practices in the functional discipline and broader related business concepts Strong understanding of healthcare regulatory and enforcement environments Proven track record of meeting/exceeding sales objectives and launch success in complex environments Developing internal reputation in area of expertise Continuously works to improve tools and processes Leadership & Teamwork Ability to lead and participate in cross-functional teams Exhibits leadership skills, typically directing lower levels and/or indirect teams Builds trust and support among peers Acts as a settling influence in challenging situations Technical Skills Strong computer skills and working knowledge of business systems Proficiency with sales platforms and business intelligence tools (Salesforce.com, Oracle, SAP, Veeva, etc.) Excellent project management abilities Critical Thinking Sees broader organizational impact across departments/divisions Excellent analytical thinking and problem-solving skills Intellectual curiosity and ability to challenge status quo Able to decide and act without having the complete picture Communication & Relationship Management Excellent verbal and written communication skills Strong sales and account management disposition Ability to navigate complex accounts across varied care sites Understanding of specialty fulfillment and payer requirements Personal Attributes Results-oriented with high ethical standards Adaptable and effective in managing change Ability to meet multiple deadlines with accuracy and efficiency Thrives in performance-based, fast-paced environments Versatile learner who enjoys unfamiliar challenges Derives satisfaction through purposeful, passionate work Entrepreneurial attitude/experience Job-Specific Requirements Should reside within the geographic area of the assigned territory Valid driver's license and clean driving record (position requires frequent driving) Neurocrine Biosciences is an EEO/Disability/Vets employer. We are committed to building a workplace of belonging, respect, and empowerment, and we recognize there are a variety of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don't line up to exactly what we have outlined in the job description. _ The annual base salary we reasonably expect to pay is $120,600.00-$165,000.00. Individual pay decisions depend on various factors, such as primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. In addition, this position is eligible participate in the Company's quarterly incentive compensation plan, which provides the opportunity to earn additional compensation based on individual performance results. This position is also eligible to participate in our equity based long term incentive program. Benefits offered include a retirement savings plan (with company match), paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms and conditions of the applicable plans.
    $47k-60k yearly est. Auto-Apply 12d ago
  • Treatment Service Specialist - School-Based Services (Hamilton, MT)

    Aware 4.3company rating

    Customer support specialist job in Hamilton, MT

    If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE. AWARE is looking for the right person to join the team as a treatment service specialist. The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need. We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are looking for a rewarding career, we encourage you to apply to join our team at AWARE. Responsibilities: Provide direct services to children with special needs in the school setting. Collaborate with parents, teachers, and school personnel to develop and implement individualized plans. Communicate behavioral and emotional observations to the treatment team and participate in team building meetings and activities. Utilize a wrap-around approach to ensure the child's success in both the school and home setting. Assist youth in developing coping skills, social/recreational skills, independent living skills, mediation and conflict resolution skills, and problem-solving skills. Excited to join our organization? AWARE treatment service specialists earn $19.75-$21.92 per hour. Requirements Talents, skills, and abilities: A BS/BA Degree in a Human Services Related Field is preferred; an equivalency can be used based on documented work history, education, and volunteer experience. Requires computer literacy skills, including the ability to navigate, record, and overall basic computer skills needed for performance-based software as well as an electronic medical records system. The Specialist must have the interpersonal oral and written communications skills to work as a team member, to make observations and to report them accurately, to learn resident care methods, and to follow oral and written instructions. High School Diploma or HSE is required, along with past employment experience. Must have, or be willing to obtain, a valid Montana Driver's License and have an acceptable driving record. Must have an acceptable criminal and protective services background check. Benefits: AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security. AWARE's benefits include: Annual raises Tuition Reimbursement Health Insurance Dental/Vision Insurance 401(k) with company match Life Insurance Wellness programs Generous paid time off We are proud to be an equal opportunity employer.
    $19.8-21.9 hourly 60d+ ago

Learn more about customer support specialist jobs

How much does a customer support specialist earn in Missoula, MT?

The average customer support specialist in Missoula, MT earns between $26,000 and $45,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.

Average customer support specialist salary in Missoula, MT

$34,000
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