Data center technician vs customer support technician

The differences between data center technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a data center technician and a customer support technician. Additionally, a data center technician has an average salary of $46,560, which is higher than the $36,361 average annual salary of a customer support technician.

The top three skills for a data center technician include patients, customer service and CLIA. The most important skills for a customer support technician are customer service, customer support, and SQL.

Data center technician vs customer support technician overview

	Data Center Technician	Customer Support Technician
Yearly salary	$46,560	$36,361
Hourly rate	$22.38	$17.48
Growth rate	5%	10%
Number of jobs	139,177	117,102
Job satisfaction	4.5	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 46%
Average age	43	42
Years of experience	2	2

What does a data center technician do?

A data center technician is an information technology (IT) professional who ensures the optimal performance of data servers and network of a data center. Datacenter technicians are required to protect company data by preventing the overheating of data center components and replace failing parts promptly. They need to collaborate with software and network engineers to work on the organization's cybersecurity and network efficiency. Datacenter technicians must keep track of developing trends in data center technologies and provide advice about the procurement of new data center equipment.

What does a customer support technician do?

A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.

Data center technician vs customer support technician salary

Data center technicians and customer support technicians have different pay scales, as shown below.

	Data Center Technician	Customer Support Technician
Average salary	$46,560	$36,361
Salary range	Between $28,000 And $74,000	Between $23,000 And $56,000
Highest paying City	Piscataway, NJ	New York, NY
Highest paying state	Massachusetts	New Jersey
Best paying company	Microsoft	Adobe
Best paying industry	Energy	Technology

Differences between data center technician and customer support technician education

There are a few differences between a data center technician and a customer support technician in terms of educational background:

	Data Center Technician	Customer Support Technician
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	Stanford University

Data center technician vs customer support technician demographics

Here are the differences between data center technicians' and customer support technicians' demographics:

	Data Center Technician	Customer Support Technician
Average age	43	42
Gender ratio	Male, 73.1% Female, 26.9%	Male, 66.1% Female, 33.9%
Race ratio	Black or African American, 9.0% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 8.7% White, 64.1% American Indian and Alaska Native, 0.3%	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4%
LGBT Percentage	9%	11%

Differences between data center technician and customer support technician duties and responsibilities

Data center technician example responsibilities.

Manage job schedules via Autosys, Tivoli, & Zeke.
Utilize remedy ticketing system to track and manage trouble tickets and changes.
Manage the daily operation of the NOC which includes provisioning servers, ticket handling and resolution and internal escalations.
Manage data center power, space and infrastructure planning for mainframe, distribute, storage and network equipment technologies.
Manage proactive network monitoring, repair, and maintenance for TDM, SS7, VoIP, and DWDM platforms.
Job responsibilities include monitoring network equipment and network performance in support of Net2Phones manage PacketCable VOIP solution.

Customer support technician example responsibilities.

Manage and maintain TCP/IP database and inventory control on hospital peripherals (printers and scanners).
Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
Install new IBM UNIX servers on site.
Maintain the performance of the SQL server for optical use and scanning.
Work with Microsoft servers and applications as well as company's proprietary Linux base web-hosting solutions.
Used SCCM to move user's profiles and get the customer operational as quickly as possible.

Data center technician vs customer support technician skills

Common data center technician skills

Patients, 12%
Customer Service, 10%
CLIA, 9%
OSHA, 8%
Standard Operating Procedure, 8%
Center Management, 8%

Common customer support technician skills

Customer Service, 12%
Customer Support, 12%
SQL, 9%
Customer Inquiries, 8%
Java, 7%
Customer Issues, 7%

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Data Center Technician vs Customer Support Technician

Updated January 8, 2025

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