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The differences between decision support analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a decision support analyst and a support analyst. Additionally, a decision support analyst has an average salary of $81,227, which is higher than the $75,989 average annual salary of a support analyst.
The top three skills for a decision support analyst include data analysis, SAS and tableau. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Decision Support Analyst | Support Analyst | |
| Yearly salary | $81,227 | $75,989 |
| Hourly rate | $39.05 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 96,068 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 73% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A decision support analyst is a support staff who perform a variety of specialized analyses such as financial analyses and cost-benefit analyses. Your duties typically include documenting analytical findings, designing and developing data reporting systems tailored for business operations, and providing team members with processed data as needed. Additionally, you will be responsible for managing data integrity and accuracy, diagnosing and troubleshooting system errors, and providing recommendations for improvements of the decision support systems. You are also expected to train other team members on how to use the system.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Decision support analysts and support analysts have different pay scales, as shown below.
| Decision Support Analyst | Support Analyst | |
| Average salary | $81,227 | $75,989 |
| Salary range | Between $58,000 And $112,000 | Between $50,000 And $114,000 |
| Highest paying City | Mountain View, CA | Jersey City, NJ |
| Highest paying state | California | New Jersey |
| Best paying company | Meta | The Citadel |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a decision support analyst and a support analyst in terms of educational background:
| Decision Support Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 73% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between decision support analysts' and support analysts' demographics:
| Decision Support Analyst | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 49.1% Female, 50.9% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 11.5% Unknown, 5.5% Hispanic or Latino, 13.9% Asian, 12.9% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |