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Dell certified systems expert vs support specialist

The differences between dell certified systems experts and support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dell certified systems expert and a support specialist. Additionally, a dell certified systems expert has an average salary of $65,449, which is higher than the $40,782 average annual salary of a support specialist.

The top three skills for a dell certified systems expert include desktop, printers and service calls. The most important skills for a support specialist are customer service, patients, and mental health.

Dell certified systems expert vs support specialist overview

Dell Certified Systems ExpertSupport Specialist
Yearly salary$65,449$40,782
Hourly rate$31.47$19.61
Growth rate10%10%
Number of jobs100,534125,740
Job satisfaction-3
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 52%
Average age4242
Years of experience22

Dell certified systems expert vs support specialist salary

Dell certified systems experts and support specialists have different pay scales, as shown below.

Dell Certified Systems ExpertSupport Specialist
Average salary$65,449$40,782
Salary rangeBetween $42,000 And $101,000Between $25,000 And $64,000
Highest paying City-New York, NY
Highest paying state-New York
Best paying company-Microsoft
Best paying industry-Technology

Differences between dell certified systems expert and support specialist education

There are a few differences between a dell certified systems expert and a support specialist in terms of educational background:

Dell Certified Systems ExpertSupport Specialist
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 52%
Most common majorComputer Information SystemsBusiness
Most common collegeUniversity of Southern CaliforniaStanford University

Dell certified systems expert vs support specialist demographics

Here are the differences between dell certified systems experts' and support specialists' demographics:

Dell Certified Systems ExpertSupport Specialist
Average age4242
Gender ratioMale, 98.9% Female, 1.1%Male, 38.4% Female, 61.6%
Race ratioBlack or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4%Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.4% White, 56.4% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dell certified systems expert and support specialist duties and responsibilities

Dell certified systems expert example responsibilities.

  • Manage the configuration and performance management of all PC systems and telecommunications.
  • Update OS along with system hardware.
  • Assist customer with recovery of OS and configure system properly.
  • Diagnose, troubleshoot and resolve various workstation issues including but not limit to network connectivity, peripheral equipment and user access.
  • Respond to server monitoring system alerts to evaluate and remedy identify problems.

Support specialist example responsibilities.

  • Manage project SharePoint site for the purpose of supporting ongoing collaboration
  • Provide Cerner CPOE learning support to physicians.
  • Train in motivational interviewing, HIPAA regulations, CPR certify, emergency preparedness, suicide awareness, and team building.
  • Participate in inventory taking process and maintain stockroom organization and cleanliness.
  • Create and maintain a database of ACH clients.
  • Configure, setup VPN connections, remote access.
  • Show more

Dell certified systems expert vs support specialist skills

Common dell certified systems expert skills
  • Desktop, 52%
  • Printers, 12%
  • Service Calls, 10%
  • Computer System, 7%
  • Installation Projects, 5%
  • A+, 5%
Common support specialist skills
  • Customer Service, 16%
  • Patients, 8%
  • Mental Health, 6%
  • Social Work, 4%
  • Peer Support, 4%
  • Data Entry, 3%

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