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The differences between desk service coordinators and service leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a desk service coordinator and a service lead. Additionally, a service lead has an average salary of $83,844, which is higher than the $34,995 average annual salary of a desk service coordinator.
The top three skills for a desk service coordinator include customer service, front desk and data entry. The most important skills for a service lead are food service, food safety, and exceptional client.
| Desk Service Coordinator | Service Lead | |
| Yearly salary | $34,995 | $83,844 |
| Hourly rate | $16.82 | $40.31 |
| Growth rate | -4% | -4% |
| Number of jobs | 60,000 | 52,336 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 53% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A desk service coordinator oversees help desk services to ensure clients and employees receive optimal support. Although their duties vary upon their company or industry of employment, it usually entails setting goals and guidelines, establishing schedules and protocols, arranging various services, and developing strategies to optimize operations and services. They also address issues and concerns, solving them promptly and efficiently. Moreover, as a desk service coordinator, it is essential to monitor staff operations and implement the organization's standards and regulations.
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
Desk service coordinators and service leads have different pay scales, as shown below.
| Desk Service Coordinator | Service Lead | |
| Average salary | $34,995 | $83,844 |
| Salary range | Between $27,000 And $45,000 | Between $49,000 And $142,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Meta |
| Best paying industry | - | - |
There are a few differences between a desk service coordinator and a service lead in terms of educational background:
| Desk Service Coordinator | Service Lead | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between desk service coordinators' and service leads' demographics:
| Desk Service Coordinator | Service Lead | |
| Average age | 47 | 47 |
| Gender ratio | Male, 28.8% Female, 71.2% | Male, 48.1% Female, 51.9% |
| Race ratio | Black or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 18.5% Asian, 5.7% White, 60.1% American Indian and Alaska Native, 0.7% | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |