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Deskside support specialist vs desktop support specialist

The differences between deskside support specialists and desktop support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a deskside support specialist and a desktop support specialist. Additionally, a deskside support specialist has an average salary of $52,580, which is higher than the $44,962 average annual salary of a desktop support specialist.

The top three skills for a deskside support specialist include troubleshoot, deskside support and tcp ip. The most important skills for a desktop support specialist are customer service, desktop support, and troubleshoot.

Deskside support specialist vs desktop support specialist overview

Deskside Support SpecialistDesktop Support Specialist
Yearly salary$52,580$44,962
Hourly rate$25.28$21.62
Growth rate10%10%
Number of jobs117,307102,191
Job satisfaction--
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 52%
Average age4242
Years of experience22

Deskside support specialist vs desktop support specialist salary

Deskside support specialists and desktop support specialists have different pay scales, as shown below.

Deskside Support SpecialistDesktop Support Specialist
Average salary$52,580$44,962
Salary rangeBetween $45,000 And $60,000Between $33,000 And $59,000
Highest paying City-Boston, MA
Highest paying state-Massachusetts
Best paying company-Cornerstone Research
Best paying industry-Finance

Differences between deskside support specialist and desktop support specialist education

There are a few differences between a deskside support specialist and a desktop support specialist in terms of educational background:

Deskside Support SpecialistDesktop Support Specialist
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 52%
Most common majorInformation TechnologyComputer Science
Most common collegeMassachusetts Institute of TechnologyUniversity of Pennsylvania

Deskside support specialist vs desktop support specialist demographics

Here are the differences between deskside support specialists' and desktop support specialists' demographics:

Deskside Support SpecialistDesktop Support Specialist
Average age4242
Gender ratioMale, 89.0% Female, 11.0%Male, 87.6% Female, 12.4%
Race ratioBlack or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.3% White, 54.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between deskside support specialist and desktop support specialist duties and responsibilities

Deskside support specialist example responsibilities.

  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Assist with CISCO VoIP phone system.
  • Install images via SCCM server.
  • Assist in regular preventive maintenance of floor workstations and laptops.
  • Provide onsite support for all LAN and pc-base applications offer by the firm.
  • Designate VIP technician, troubleshooting all VIP tickets and ensuring all tickets meet service level agreements.
  • Show more

Desktop support specialist example responsibilities.

  • Manage computer assets utilizing Symantec Altiris.
  • Manage schedule software/Security patch upgrades via SCCM.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy McAfee anti-virus tools across enterprise.
  • Automate fixes for common errors using Powershell and batch scripting.
  • Document software processes and core conversion software installations for VDI.
  • Show more

Deskside support specialist vs desktop support specialist skills

Common deskside support specialist skills
  • Troubleshoot, 14%
  • Deskside Support, 8%
  • Tcp Ip, 7%
  • LAN, 7%
  • Technical Support, 6%
  • Customer Satisfaction, 6%
Common desktop support specialist skills
  • Customer Service, 10%
  • Desktop Support, 8%
  • Troubleshoot, 7%
  • PC, 6%
  • Technical Support, 5%
  • SCCM, 3%

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