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Deskside support specialist vs technical support engineer

The differences between deskside support specialists and technical support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a deskside support specialist and a technical support engineer. Additionally, a technical support engineer has an average salary of $85,716, which is higher than the $52,580 average annual salary of a deskside support specialist.

The top three skills for a deskside support specialist include troubleshoot, deskside support and tcp ip. The most important skills for a technical support engineer are technical support, customer service, and troubleshoot.

Deskside support specialist vs technical support engineer overview

Deskside Support SpecialistTechnical Support Engineer
Yearly salary$52,580$85,716
Hourly rate$25.28$41.21
Growth rate10%10%
Number of jobs117,307184,542
Job satisfaction--
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 63%
Average age4242
Years of experience22

Deskside support specialist vs technical support engineer salary

Deskside support specialists and technical support engineers have different pay scales, as shown below.

Deskside Support SpecialistTechnical Support Engineer
Average salary$52,580$85,716
Salary rangeBetween $45,000 And $60,000Between $61,000 And $119,000
Highest paying City-San Francisco, CA
Highest paying state-Washington
Best paying company-Meta
Best paying industry-Technology

Differences between deskside support specialist and technical support engineer education

There are a few differences between a deskside support specialist and a technical support engineer in terms of educational background:

Deskside Support SpecialistTechnical Support Engineer
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 63%
Most common majorInformation TechnologyElectrical Engineering
Most common collegeMassachusetts Institute of TechnologyStanford University

Deskside support specialist vs technical support engineer demographics

Here are the differences between deskside support specialists' and technical support engineers' demographics:

Deskside Support SpecialistTechnical Support Engineer
Average age4242
Gender ratioMale, 89.0% Female, 11.0%Male, 83.3% Female, 16.7%
Race ratioBlack or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 9.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 54.4% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between deskside support specialist and technical support engineer duties and responsibilities

Deskside support specialist example responsibilities.

  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Assist with CISCO VoIP phone system.
  • Install images via SCCM server.
  • Assist in regular preventive maintenance of floor workstations and laptops.
  • Provide onsite support for all LAN and pc-base applications offer by the firm.
  • Designate VIP technician, troubleshooting all VIP tickets and ensuring all tickets meet service level agreements.
  • Show more

Technical support engineer example responsibilities.

  • Manage a large complex network of computers including provisioning, configuration, and performance tuning.
  • Achieve customer excellence by utilizing top tier VPN skills on ASA, IOS, and IOS XE platforms.
  • Lead the deployment of the formal customer complaint tracking system within the NA CSE organization for capturing customer complaints.
  • Achieve working knowledge of DMS 100 and Euro switches to post lines, links, and enable/disable calling features, i.e.
  • Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Show more

Deskside support specialist vs technical support engineer skills

Common deskside support specialist skills
  • Troubleshoot, 14%
  • Deskside Support, 8%
  • Tcp Ip, 7%
  • LAN, 7%
  • Technical Support, 6%
  • Customer Satisfaction, 6%
Common technical support engineer skills
  • Technical Support, 15%
  • Customer Service, 8%
  • Troubleshoot, 7%
  • Java, 5%
  • Linux, 4%
  • Customer Issues, 4%

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