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Desktop support contractor vs computer support specialist

The differences between desktop support contractors and computer support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop support contractor and a computer support specialist. Additionally, a computer support specialist has an average salary of $63,926, which is higher than the $43,977 average annual salary of a desktop support contractor.

The top three skills for a desktop support contractor include desktop support, laptop computers and PC. The most important skills for a computer support specialist are computer support, troubleshoot, and technical support.

Desktop support contractor vs computer support specialist overview

Desktop Support ContractorComputer Support Specialist
Yearly salary$43,977$63,926
Hourly rate$21.14$30.73
Growth rate10%10%
Number of jobs110,472114,029
Job satisfaction--
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 51%
Average age4242
Years of experience22

Desktop support contractor vs computer support specialist salary

Desktop support contractors and computer support specialists have different pay scales, as shown below.

Desktop Support ContractorComputer Support Specialist
Average salary$43,977$63,926
Salary rangeBetween $29,000 And $65,000Between $44,000 And $91,000
Highest paying City-San Francisco, CA
Highest paying state-Washington
Best paying company-Google
Best paying industry-Technology

Differences between desktop support contractor and computer support specialist education

There are a few differences between a desktop support contractor and a computer support specialist in terms of educational background:

Desktop Support ContractorComputer Support Specialist
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 51%
Most common majorComputer Information SystemsComputer Science
Most common collegeCarnegie Mellon UniversityStanford University

Desktop support contractor vs computer support specialist demographics

Here are the differences between desktop support contractors' and computer support specialists' demographics:

Desktop Support ContractorComputer Support Specialist
Average age4242
Gender ratioMale, 91.6% Female, 8.4%Male, 80.1% Female, 19.9%
Race ratioBlack or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.9% White, 56.3% American Indian and Alaska Native, 0.4%Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 11.2% White, 55.2% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop support contractor and computer support specialist duties and responsibilities

Desktop support contractor example responsibilities.

  • Manage special projects, test and troubleshoot applications, images, etc.
  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Resolve hardware (PC, peripherals, network) and software issues.
  • Re-Establish a stable state for the PC and users.
  • Install and support Novell, Microsoft and Citrix servers.
  • Cloned computer using imaging software (DSM, SCCM).
  • Show more

Computer support specialist example responsibilities.

  • Monitor and manage end-user LAN/WLAN connectivity, and utilize diagnostic tools for monitoring and testing physical networking performance.
  • Interface daily with customers providing hardware and software support for a relational database design and written in INGRES using SQL.
  • Perform domain registration, connect peripheral equipment, and troubleshoot workstations/blackberries remotely using SMS application.
  • Deploy new machines, installing OS, applications, drivers, and network configurations.
  • Participate in vulnerability resolution for both OS and specific applications on the OIG network.
  • Establish a new process for imaging machines using Linux and write documentation for it.
  • Show more

Desktop support contractor vs computer support specialist skills

Common desktop support contractor skills
  • Desktop Support, 9%
  • Laptop Computers, 8%
  • PC, 7%
  • Remote Desktop, 7%
  • Network Printers, 6%
  • Troubleshoot, 6%
Common computer support specialist skills
  • Computer Support, 8%
  • Troubleshoot, 7%
  • Technical Support, 7%
  • Customer Service, 6%
  • Desk Support, 5%
  • Computer System, 5%

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