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Desktop support contractor vs operations support specialist

The differences between desktop support contractors and operations support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop support contractor and an operations support specialist. Additionally, an operations support specialist has an average salary of $44,233, which is higher than the $43,977 average annual salary of a desktop support contractor.

The top three skills for a desktop support contractor include desktop support, laptop computers and PC. The most important skills for an operations support specialist are operations support, customer service, and data entry.

Desktop support contractor vs operations support specialist overview

Desktop Support ContractorOperations Support Specialist
Yearly salary$43,977$44,233
Hourly rate$21.14$21.27
Growth rate10%10%
Number of jobs110,472176,034
Job satisfaction--
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 57%
Average age4242
Years of experience22

Desktop support contractor vs operations support specialist salary

Desktop support contractors and operations support specialists have different pay scales, as shown below.

Desktop Support ContractorOperations Support Specialist
Average salary$43,977$44,233
Salary rangeBetween $29,000 And $65,000Between $27,000 And $71,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-KLA
Best paying industry-Automotive

Differences between desktop support contractor and operations support specialist education

There are a few differences between a desktop support contractor and an operations support specialist in terms of educational background:

Desktop Support ContractorOperations Support Specialist
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 57%
Most common majorComputer Information SystemsBusiness
Most common collegeCarnegie Mellon UniversityStanford University

Desktop support contractor vs operations support specialist demographics

Here are the differences between desktop support contractors' and operations support specialists' demographics:

Desktop Support ContractorOperations Support Specialist
Average age4242
Gender ratioMale, 91.6% Female, 8.4%Male, 44.0% Female, 56.0%
Race ratioBlack or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.9% White, 56.3% American Indian and Alaska Native, 0.4%Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop support contractor and operations support specialist duties and responsibilities

Desktop support contractor example responsibilities.

  • Manage special projects, test and troubleshoot applications, images, etc.
  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Resolve hardware (PC, peripherals, network) and software issues.
  • Re-Establish a stable state for the PC and users.
  • Install and support Novell, Microsoft and Citrix servers.
  • Cloned computer using imaging software (DSM, SCCM).
  • Show more

Operations support specialist example responsibilities.

  • Manage HTML developers to create and maintain FDIC Internet/Intranet.
  • Manage windows active directory, exchange, and file servers for user profiles and access.
  • Lead testing for all new store openings to ensure all POS and systems which support the retail team are fully operational.
  • Design and manage studies for alternative API qualification for commercial products.
  • Cable TV, Ethernet and phone cable runs and outlets
  • Load multiple versions of Linux onto multiple computers from scratch simultaneously.
  • Show more

Desktop support contractor vs operations support specialist skills

Common desktop support contractor skills
  • Desktop Support, 9%
  • Laptop Computers, 8%
  • PC, 7%
  • Remote Desktop, 7%
  • Network Printers, 6%
  • Troubleshoot, 6%
Common operations support specialist skills
  • Operations Support, 19%
  • Customer Service, 17%
  • Data Entry, 5%
  • PowerPoint, 4%
  • Technical Support, 3%
  • DOD, 3%

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