Desktop support team lead vs support lead

Differences between desktop support team lead and support lead duties and responsibilities

Desktop support team lead example responsibilities.

• Manage LAN infrastructure configuring and maintaining all network hardware devices.
• Utilize SCCM to patch enterprise workstations.
• Serve as a go to technician to resolve complex network, hardware and software issues at various workstations.
• Network support consists of TCP/IP networking
• Use remedy trouble ticket system, push applications from server using Altiris.
• Orient end users to the new OS with documentation and monitor inventory.
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Support lead example responsibilities.

• Manage chemical and gas specifications, ensuring they are in line with ISO requirements.
• Lead a team of services professionals to provide store operations and point-of-sale (POS) hardware and software solutions.
• Develop and manage a unify desktop/notebook PC image.
• Manage ticket queues and prioritize escalations base on establish SLA's and resource availability.
• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Develop and maintain UNIX / Linux shell scripts to ensure smooth system operations and to facilitate critical reporting to security teams.
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