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The differences between distribution center associates and call center associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a distribution center associate and a call center associate. Additionally, a distribution center associate has an average salary of $33,708, which is higher than the $31,363 average annual salary of a call center associate.
The top three skills for a distribution center associate include pallets, excellent interpersonal and patients. The most important skills for a call center associate are patients, inbound calls, and customer service.
| Distribution Center Associate | Call Center Associate | |
| Yearly salary | $33,708 | $31,363 |
| Hourly rate | $16.21 | $15.08 |
| Growth rate | -4% | -4% |
| Number of jobs | 240,852 | 198,167 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 39% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A distribution center associate is responsible for supporting the operations of a distribution center, such as assisting the manufacturing process, labeling merchandise, packaging items, and storing products to the appropriate category shelves. Distribution center associates also help on loading and unloading items from the delivery trucks, checking inventory receipts, and inspecting the quality and the correct quantity of products for shipment. They update stock information on the database, as well as responding to clients' inquiries and delivery concerns, and resolving complaints immediately.
Call center associates are professionals who are responsible for taking inbound and outbound customer calls and handle responsibilities that include account inquiries, customer complaints, or product and support issues. These associates are required to provide quality assistance and customer service so that they can receive positive reviews from their customers. They must assist customers with technical support issues, which include updating product documentation and training materials. Call center associates must also accurately identify their customers' needs and objectives so that they can achieve the organization's sales goals.
Distribution center associates and call center associates have different pay scales, as shown below.
| Distribution Center Associate | Call Center Associate | |
| Average salary | $33,708 | $31,363 |
| Salary range | Between $26,000 And $42,000 | Between $22,000 And $43,000 |
| Highest paying City | Minneapolis, MN | Albany, NY |
| Highest paying state | Minnesota | New York |
| Best paying company | McKinsey & Company Inc | Spectrum |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a distribution center associate and a call center associate in terms of educational background:
| Distribution Center Associate | Call Center Associate | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between distribution center associates' and call center associates' demographics:
| Distribution Center Associate | Call Center Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 49.9% Female, 50.1% | Male, 35.0% Female, 65.0% |
| Race ratio | Black or African American, 11.8% Unknown, 5.1% Hispanic or Latino, 20.0% Asian, 7.0% White, 55.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 19.3% Asian, 6.3% White, 57.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |