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The differences between distribution center associates and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a distribution center associate and a call center representative. Additionally, a distribution center associate has an average salary of $33,708, which is higher than the $31,549 average annual salary of a call center representative.
The top three skills for a distribution center associate include pallets, excellent interpersonal and patients. The most important skills for a call center representative are strong customer service, customer service, and patients.
| Distribution Center Associate | Call Center Representative | |
| Yearly salary | $33,708 | $31,549 |
| Hourly rate | $16.21 | $15.17 |
| Growth rate | -4% | -4% |
| Number of jobs | 240,852 | 133,579 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 40% | High School Diploma, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A distribution center associate is responsible for supporting the operations of a distribution center, such as assisting the manufacturing process, labeling merchandise, packaging items, and storing products to the appropriate category shelves. Distribution center associates also help on loading and unloading items from the delivery trucks, checking inventory receipts, and inspecting the quality and the correct quantity of products for shipment. They update stock information on the database, as well as responding to clients' inquiries and delivery concerns, and resolving complaints immediately.
Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.
Distribution center associates and call center representatives have different pay scales, as shown below.
| Distribution Center Associate | Call Center Representative | |
| Average salary | $33,708 | $31,549 |
| Salary range | Between $26,000 And $42,000 | Between $25,000 And $39,000 |
| Highest paying City | Minneapolis, MN | Seattle, WA |
| Highest paying state | Minnesota | Washington |
| Best paying company | McKinsey & Company Inc | University of California, Berkeley |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a distribution center associate and a call center representative in terms of educational background:
| Distribution Center Associate | Call Center Representative | |
| Most common degree | Bachelor's Degree, 40% | High School Diploma, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between distribution center associates' and call center representatives' demographics:
| Distribution Center Associate | Call Center Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 49.9% Female, 50.1% | Male, 27.4% Female, 72.6% |
| Race ratio | Black or African American, 11.8% Unknown, 5.1% Hispanic or Latino, 20.0% Asian, 7.0% White, 55.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |