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The differences between distribution center associates and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a distribution center associate and a customer service trainer. Additionally, a distribution center associate has an average salary of $33,708, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a distribution center associate include pallets, excellent interpersonal and patients. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Distribution Center Associate | Customer Service Trainer | |
| Yearly salary | $33,708 | $32,452 |
| Hourly rate | $16.21 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 240,852 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A distribution center associate is responsible for supporting the operations of a distribution center, such as assisting the manufacturing process, labeling merchandise, packaging items, and storing products to the appropriate category shelves. Distribution center associates also help on loading and unloading items from the delivery trucks, checking inventory receipts, and inspecting the quality and the correct quantity of products for shipment. They update stock information on the database, as well as responding to clients' inquiries and delivery concerns, and resolving complaints immediately.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Distribution center associates and customer service trainers have different pay scales, as shown below.
| Distribution Center Associate | Customer Service Trainer | |
| Average salary | $33,708 | $32,452 |
| Salary range | Between $26,000 And $42,000 | Between $25,000 And $40,000 |
| Highest paying City | Minneapolis, MN | Tacoma, WA |
| Highest paying state | Minnesota | Alaska |
| Best paying company | McKinsey & Company Inc | Salesforce |
| Best paying industry | Manufacturing | Telecommunication |
There are a few differences between a distribution center associate and a customer service trainer in terms of educational background:
| Distribution Center Associate | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between distribution center associates' and customer service trainers' demographics:
| Distribution Center Associate | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 49.9% Female, 50.1% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 11.8% Unknown, 5.1% Hispanic or Latino, 20.0% Asian, 7.0% White, 55.4% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |