Document administrator vs customer service supervisor

The differences between document administrators and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a document administrator and a customer service supervisor. Additionally, a document administrator has an average salary of $55,986, which is higher than the $38,792 average annual salary of a customer service supervisor.

The top three skills for a document administrator include booking, bank policies and UCC. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.

Document administrator vs customer service supervisor overview

	Document Administrator	Customer Service Supervisor
Yearly salary	$55,986	$38,792
Hourly rate	$26.92	$18.65
Growth rate	9%	-4%
Number of jobs	53,574	233,004
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

What does a document administrator do?

When it comes to the overall control of documents, whether for storage or damage, a document administrator is what you are looking for. Document administrators control the daily ways of documents. They are involved in maintaining document presence in the database as well as modifying it for better use. At times, they can also distribute and share documents with other organizations. They work in different sectors where document processing and storage is of utmost importance.

What does a customer service supervisor do?

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

Document administrator vs customer service supervisor salary

Document administrators and customer service supervisors have different pay scales, as shown below.

	Document Administrator	Customer Service Supervisor
Average salary	$55,986	$38,792
Salary range	Between $32,000 And $97,000	Between $27,000 And $53,000
Highest paying City	-	New York, NY
Highest paying state	-	Maryland
Best paying company	-	Schneider Electric Industrial Services
Best paying industry	-	Finance

Differences between document administrator and customer service supervisor education

There are a few differences between a document administrator and a customer service supervisor in terms of educational background:

	Document Administrator	Customer Service Supervisor
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Document administrator vs customer service supervisor demographics

Here are the differences between document administrators' and customer service supervisors' demographics:

	Document Administrator	Customer Service Supervisor
Average age	47	47
Gender ratio	Male, 27.6% Female, 72.4%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.1% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between document administrator and customer service supervisor duties and responsibilities

Document administrator example responsibilities.

Assist in the development and implementation of new documentation processes, coordinate workflow and manage credit derivatives documentation backlog.
Prepare all require documents and QA work.
Process UCC searches and filings, business evaluations, appraisals.
Support audit team during site audits by FDA and third party inspectors.
Obtain knowledge of company policies to ensure documents are compliant with FDA.
Review UCC's, lien searches and insurance to protect company's interest in the leased equipment.

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Document administrator vs customer service supervisor skills

Common document administrator skills

Booking, 20%
Bank Policies, 9%
UCC, 8%
PowerPoint, 7%
Data Entry, 7%
Financial Data, 7%

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

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Document Administrator
Document Administrator vs Customer Service Supervisor

Updated January 8, 2025

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