Employee service officer vs service representative

The differences between employee service officers and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an employee service officer and a service representative. Additionally, a service representative has an average salary of $33,692, which is higher than the $32,546 average annual salary of an employee service officer.

The top three skills for an employee service officer include minor maintenance, data entry and customer service. The most important skills for a service representative are customer service, client service, and patients.

Employee service officer vs service representative overview

	Employee Service Officer	Service Representative
Yearly salary	$32,546	$33,692
Hourly rate	$15.65	$16.20
Growth rate	-4%	-4%
Number of jobs	92,271	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

What does an employee service officer do?

An employee services officer processes salary calculations, position management, payroll, appointment letters, and general human resource inquiries. Employee services officers recruit, train, and develop staff for an organization. They administer pension and benefits and ensure that staff is paid properly. Part of their job is to look after the safety, welfare, and health of employees. They approve job descriptions as well as advertisements. Also, they organize training sessions and related activities for the staff.

What does a service representative do?

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

Employee service officer vs service representative salary

Employee service officers and service representatives have different pay scales, as shown below.

	Employee Service Officer	Service Representative
Average salary	$32,546	$33,692
Salary range	Between $25,000 And $41,000	Between $24,000 And $45,000
Highest paying City	San Diego, CA	New York, NY
Highest paying state	California	New York
Best paying company	CSX	Northern Trust
Best paying industry	Transportation	Government

Differences between employee service officer and service representative education

There are a few differences between an employee service officer and a service representative in terms of educational background:

	Employee Service Officer	Service Representative
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Employee service officer vs service representative demographics

Here are the differences between employee service officers' and service representatives' demographics:

	Employee Service Officer	Service Representative
Average age	40	40
Gender ratio	Male, 47.6% Female, 52.4%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 17.4% Asian, 7.1% White, 57.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between employee service officer and service representative duties and responsibilities

Employee service officer example responsibilities.

Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
Place orders in the POS system.
Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
Communicate VIP arrivals to designate personnel for escort and delivery of amenities.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Employee service officer vs service representative skills

Common employee service officer skills

Minor Maintenance, 32%
Data Entry, 23%
Customer Service, 18%
Food Service, 7%
Food Safety, 3%
Kitchen Equipment, 3%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

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Office and Administrative Industry
Employee Service Officer
Employee Service Officer vs Service Representative

Updated January 8, 2025

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