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Executive director, information technology vs information technology support manager

The differences between executive directors, information technology and information technology support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both an executive director, information technology and an information technology support manager. Additionally, an executive director, information technology has an average salary of $183,646, which is higher than the $104,424 average annual salary of an information technology support manager.

The top three skills for an executive director, information technology include project management, governance and cloud. The most important skills for an information technology support manager are customer service, ITIL, and project management.

Executive director, information technology vs information technology support manager overview

Executive Director, Information TechnologyInformation Technology Support Manager
Yearly salary$183,646$104,424
Hourly rate$88.29$50.20
Growth rate16%16%
Number of jobs155,070162,131
Job satisfaction--
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 61%
Average age4747
Years of experience88

What does an executive director, information technology do?

An Executive Director of Information Technology (IT) will lead a team of IT professionals and oversee all of an organization's core IT activities, operations, and initiatives. They are responsible for supervising the day-to-day operations of computer networks, operating systems, and hardware, managing the IT budget, and overseeing services and contracts. They are also responsible for directing, reviewing, and evaluating the performance of IT staff and designing and implementing IT policies and procedures.

What does an information technology support manager do?

Information technology support manager primarily supervises information technology support staff, oversees system and software maintenance, and repairs. They assist with computer equipment installation and purchasing and maintaining a secure network and connectivity for users. It is part of their role to coordinate training and development for new technology users. Another vital role is they monitor online security for users and networks and takes appropriate steps to address possible security breaches if necessary. Moreover, they also develop contingency plans to address any equipment, power, or possible security failure to ensure the protection of technology and data.

Executive director, information technology vs information technology support manager salary

Executive directors, information technology and information technology support managers have different pay scales, as shown below.

Executive Director, Information TechnologyInformation Technology Support Manager
Average salary$183,646$104,424
Salary rangeBetween $119,000 And $281,000Between $76,000 And $142,000
Highest paying CityNew York, NYSeattle, WA
Highest paying stateAlaskaWashington
Best paying companyCVS HealthClinica Sierra Vista
Best paying industryFinanceFinance

Differences between executive director, information technology and information technology support manager education

There are a few differences between an executive director, information technology and an information technology support manager in terms of educational background:

Executive Director, Information TechnologyInformation Technology Support Manager
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 61%
Most common majorBusinessBusiness
Most common collegeCarnegie Mellon UniversityStanford University

Executive director, information technology vs information technology support manager demographics

Here are the differences between executive directors, information technology' and information technology support managers' demographics:

Executive Director, Information TechnologyInformation Technology Support Manager
Average age4747
Gender ratioMale, 79.1% Female, 20.9%Male, 82.2% Female, 17.8%
Race ratioBlack or African American, 6.4% Unknown, 5.2% Hispanic or Latino, 9.6% Asian, 16.7% White, 61.9% American Indian and Alaska Native, 0.2%Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.3% Asian, 12.6% White, 64.9% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between executive director, information technology and information technology support manager duties and responsibilities

Executive director, information technology example responsibilities.

  • Manage full SDLC for product development, and also manage outsourcing arrangements.
  • Manage SOX policy development and reporting activities.
  • Lead application selection process in conjunction with customer and translate business requirements into application architecture and delivery of system functionality.
  • Experience with regulatory standards such as SAS70, SOX404 and ITIL.
  • Develop regular status reports, formal and informal, and share with CIO.
  • Train MasterCard CIO and senior executives on how to improve availability using USAA practices and processes.
  • Show more

Information technology support manager example responsibilities.

  • Manage and maintain backup of physical and VMware virtual servers.
  • Manage the acquisition, installation and maintenance of the organization's LAN hardware/software.
  • Manage a staff team for administration on a LAN supporting approximately 50 subscribers.
  • Design and implement a video conferencing system and ensure network stability and QOS and manage the current VoIP network.
  • Lead group of external contractors in the onsite support Helpdesk, setting objectives, assigning tasks and monitoring their assignments.
  • Manage the deployment, maintenance, support and upgrade of servers, PC's, software, operating systems and printers.
  • Show more

Executive director, information technology vs information technology support manager skills

Common executive director, information technology skills
  • Project Management, 8%
  • Governance, 6%
  • Cloud, 5%
  • Service Delivery, 5%
  • Network Infrastructure, 5%
  • Application Development, 4%
Common information technology support manager skills
  • Customer Service, 14%
  • ITIL, 4%
  • Project Management, 4%
  • Desk Support, 4%
  • Customer Satisfaction, 4%
  • Database, 3%

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