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The differences between field associates and customer service associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a field associate and a customer service associate. Additionally, a field associate has an average salary of $36,529, which is higher than the $31,709 average annual salary of a customer service associate.
The top three skills for a field associate include customer service, administrative tasks and service calls. The most important skills for a customer service associate are patients, sales floor, and plumbing.
| Field Associate | Customer Service Associate | |
| Yearly salary | $36,529 | $31,709 |
| Hourly rate | $17.56 | $15.24 |
| Growth rate | -4% | -4% |
| Number of jobs | 87,027 | 380,943 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Field associate supervises staff and follows directives from the Head of Office. They are the ones who have a constant and strong relationship with the staff members as they make frequent calls to them to check on their progress and exchange information that may bring upgrades to the present system used. They may offer their skills and act as an interpreter when needed. They also prepare and deliver reports to the persons concerned. They must evaluate these reports and check for any discrepancies and resolve them quickly.
Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.
Field associates and customer service associates have different pay scales, as shown below.
| Field Associate | Customer Service Associate | |
| Average salary | $36,529 | $31,709 |
| Salary range | Between $26,000 And $49,000 | Between $24,000 And $40,000 |
| Highest paying City | Chicago, IL | Richmond, CA |
| Highest paying state | Illinois | California |
| Best paying company | JPMorgan Chase & Co. | Fidelity Investments |
| Best paying industry | Energy | Finance |
There are a few differences between a field associate and a customer service associate in terms of educational background:
| Field Associate | Customer Service Associate | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between field associates' and customer service associates' demographics:
| Field Associate | Customer Service Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 63.3% Female, 36.7% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 13.1% Unknown, 5.7% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |