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Field repair technician vs software support technician

The differences between field repair technicians and software support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field repair technician and a software support technician. Additionally, a software support technician has an average salary of $79,670, which is higher than the $43,696 average annual salary of a field repair technician.

The top three skills for a field repair technician include plumbing, parts inventory and hand tools. The most important skills for a software support technician are customer service, troubleshoot, and java.

Field repair technician vs software support technician overview

Field Repair TechnicianSoftware Support Technician
Yearly salary$43,696$79,670
Hourly rate$21.01$38.30
Growth rate10%10%
Number of jobs118,090117,059
Job satisfaction--
Most common degreeAssociate Degree, 43%Bachelor's Degree, 59%
Average age4242
Years of experience22

Field repair technician vs software support technician salary

Field repair technicians and software support technicians have different pay scales, as shown below.

Field Repair TechnicianSoftware Support Technician
Average salary$43,696$79,670
Salary rangeBetween $32,000 And $58,000Between $55,000 And $113,000
Highest paying City-San Francisco, CA
Highest paying state-California
Best paying company-RSM US
Best paying industry-Finance

Differences between field repair technician and software support technician education

There are a few differences between a field repair technician and a software support technician in terms of educational background:

Field Repair TechnicianSoftware Support Technician
Most common degreeAssociate Degree, 43%Bachelor's Degree, 59%
Most common majorElectrical EngineeringComputer Science
Most common collegeNortheastern UniversityStanford University

Field repair technician vs software support technician demographics

Here are the differences between field repair technicians' and software support technicians' demographics:

Field Repair TechnicianSoftware Support Technician
Average age4242
Gender ratioMale, 95.1% Female, 4.9%Male, 73.8% Female, 26.2%
Race ratioBlack or African American, 10.0% Unknown, 5.0% Hispanic or Latino, 16.5% Asian, 10.7% White, 57.5% American Indian and Alaska Native, 0.4%Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 12.4% White, 54.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between field repair technician and software support technician duties and responsibilities

Field repair technician example responsibilities.

  • Manage network reliability, capacity and performance in conjunction with RF engineering establish guidelines.
  • Service and repair POS equipment.
  • Work on PC and network maintenance, repair and configuration conducting troubleshooting and resolution of customer connectivity and Internet/Exchange configuration issues.
  • Provide advanced hardware technical assistance and support; troubleshot and resolve system hardware, software, and communications failures and conflicts.
  • Diagnose and replace motherboards, CPUs, memory and peripherals.
  • Contact military logistics assistance officials and OEM customer assistance agencies to resolve complicate maintenance relate issues on USAREUR equipment.

Software support technician example responsibilities.

  • Manage desktop services team members to provide SLA agreements within network support services department.
  • Manage trouble ticket queues in order to keep tickets within SLA's and to expedite high level issues.
  • Install and configure multiple UNIX servers and databases using native utilities; configure internal network, configure and manage SSL certificates.
  • Develop web base MySQL database using HTML, PHP and Java for affiliate program.
  • Implement event handling using Java, Ajax and ExtJS.
  • Support medium networks of multiple OS computers with design, configuration and maintenance services.
  • Show more

Field repair technician vs software support technician skills

Common field repair technician skills
  • Plumbing, 28%
  • Parts Inventory, 24%
  • Hand Tools, 10%
  • Test Equipment, 9%
  • Service Calls, 6%
  • Medical Equipment, 4%
Common software support technician skills
  • Customer Service, 14%
  • Troubleshoot, 10%
  • Java, 7%
  • Database, 6%
  • Phone Calls, 5%
  • Software Support, 3%

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