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The differences between field service coordinators and service leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a field service coordinator and a service lead. Additionally, a service lead has an average salary of $83,844, which is higher than the $52,988 average annual salary of a field service coordinator.
The top three skills for a field service coordinator include customer service, windows and technical support. The most important skills for a service lead are food service, food safety, and exceptional client.
| Field Service Coordinator | Service Lead | |
| Yearly salary | $52,988 | $83,844 |
| Hourly rate | $25.48 | $40.31 |
| Growth rate | 12% | -4% |
| Number of jobs | 81,394 | 52,336 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 53% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A field service coordinator organizes activities that extend a company's services to the public. Although a field service coordinator's duties depend on their place or industry of employment, it typically includes liaising with distributors and suppliers, devising plans and marketing strategies, coordinating different teams, establishing schedules and guidelines, and monitoring the progress of all operations, resolving issues and concerns should there be any. Moreover, as a field service coordinator, it is essential to lead and encourage staff to reach goals, ensuring optimal services for client satisfaction.
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
Field service coordinators and service leads have different pay scales, as shown below.
| Field Service Coordinator | Service Lead | |
| Average salary | $52,988 | $83,844 |
| Salary range | Between $33,000 And $83,000 | Between $49,000 And $142,000 |
| Highest paying City | Kennewick, WA | New York, NY |
| Highest paying state | Massachusetts | New York |
| Best paying company | Altice USA | Meta |
| Best paying industry | Energy | - |
There are a few differences between a field service coordinator and a service lead in terms of educational background:
| Field Service Coordinator | Service Lead | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between field service coordinators' and service leads' demographics:
| Field Service Coordinator | Service Lead | |
| Average age | 47 | 47 |
| Gender ratio | Male, 50.7% Female, 49.3% | Male, 48.1% Female, 51.9% |
| Race ratio | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |