Field support analyst vs support lead

The differences between field support analysts and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support analyst and a support lead. Additionally, a support lead has an average salary of $86,816, which is higher than the $49,370 average annual salary of a field support analyst.

The top three skills for a field support analyst include data collection, technical support and logistics. The most important skills for a support lead are customer service, cash management, and POS.

Field support analyst vs support lead overview

	Field Support Analyst	Support Lead
Yearly salary	$49,370	$86,816
Hourly rate	$23.74	$41.74
Growth rate	10%	10%
Number of jobs	151,032	98,872
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 58%
Average age	42	42
Years of experience	2	2

Field support analyst vs support lead salary

Field support analysts and support leads have different pay scales, as shown below.

	Field Support Analyst	Support Lead
Average salary	$49,370	$86,816
Salary range	Between $31,000 And $77,000	Between $63,000 And $118,000
Highest paying City	San Mateo, CA	San Francisco, CA
Highest paying state	California	California
Best paying company	Workday	Apple
Best paying industry	Energy	-

Differences between field support analyst and support lead education

There are a few differences between a field support analyst and a support lead in terms of educational background:

	Field Support Analyst	Support Lead
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Field support analyst vs support lead demographics

Here are the differences between field support analysts' and support leads' demographics:

	Field Support Analyst	Support Lead
Average age	42	42
Gender ratio	Male, 68.6% Female, 31.4%	Male, 52.3% Female, 47.7%
Race ratio	Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%	Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between field support analyst and support lead duties and responsibilities

Field support analyst example responsibilities.

Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
Assist in imaging, setup and deployment of PCs and servers.
Migrate and convert VLAN's with static IP addresses over to DHCP.
Perform remote diagnosis and resolution during security problems, access rights, VPN and connectivity.
Prep meeting rooms and handle logistics for trainings, meetings and receptions hold at the regional office.
Configure security settings and support high speed internet access and remote VPN access through cable/DSL to company network.

Support lead example responsibilities.

Manage chemical and gas specifications, ensuring they are in line with ISO requirements.
Lead a team of services professionals to provide store operations and point-of-sale (POS) hardware and software solutions.
Develop and manage a unify desktop/notebook PC image.
Manage ticket queues and prioritize escalations base on establish SLA's and resource availability.
Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
Develop and maintain UNIX / Linux shell scripts to ensure smooth system operations and to facilitate critical reporting to security teams.

Field support analyst vs support lead skills

Common field support analyst skills

Data Collection, 11%
Technical Support, 10%
Logistics, 8%
Phone Calls, 6%
Technical Assistance, 6%
Desktop Support, 6%

Common support lead skills

Customer Service, 12%
Cash Management, 12%
POS, 7%
Sales Floor, 7%
Payroll, 5%
Infrastructure, 5%