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The differences between field support representatives and help desk representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support representative and a help desk representative. Additionally, a help desk representative has an average salary of $37,449, which is higher than the $35,051 average annual salary of a field support representative.
The top three skills for a field support representative include ROS, quality customer service and FSR. The most important skills for a help desk representative are customer service, troubleshoot, and technical support.
| Field Support Representative | Help Desk Representative | |
| Yearly salary | $35,051 | $37,449 |
| Hourly rate | $16.85 | $18.00 |
| Growth rate | 10% | 10% |
| Number of jobs | 114,169 | 51,501 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The duties of a field support representative typically depend on one's line of work or industry of employment. In businesses, they are typically in charge of providing customer support and service by responding to inquiries and concerns, resolving issues promptly and efficiently. They may also install and maintain equipment, perform regular maintenance checks, and conduct repairs when needed. Furthermore, as a field support representative, it is essential to maintain an active communication line with staff, coordinating for a smooth and efficient workflow.
A help desk representative mainly provides client support services through face-to-face interactions, aiming to resolve issues and concerns to ensure client satisfaction. Their responsibilities include answering inquiries, assisting clients in filling up forms, identifying their needs, providing detailed solutions, and referring them to other services as needed. Aside from face-to-face interactions, there are also instances where a help desk representative may provide services through calls and correspondence, troubleshoot problems, and provide step-by-step instructions according to the clients' needs.
Field support representatives and help desk representatives have different pay scales, as shown below.
| Field Support Representative | Help Desk Representative | |
| Average salary | $35,051 | $37,449 |
| Salary range | Between $23,000 And $53,000 | Between $29,000 And $48,000 |
| Highest paying City | Philadelphia, PA | Stow, OH |
| Highest paying state | New Hampshire | New York |
| Best paying company | HP | City of Jacksonville |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a field support representative and a help desk representative in terms of educational background:
| Field Support Representative | Help Desk Representative | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between field support representatives' and help desk representatives' demographics:
| Field Support Representative | Help Desk Representative | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.6% Female, 37.4% | Male, 52.0% Female, 48.0% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |