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The differences between field support representatives and information technology specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support representative and an information technology specialist. Additionally, an information technology specialist has an average salary of $81,241, which is higher than the $35,051 average annual salary of a field support representative.
The top three skills for a field support representative include ROS, quality customer service and FSR. The most important skills for an information technology specialist are customer service, troubleshoot, and computer system.
| Field Support Representative | Information Technology Specialist | |
| Yearly salary | $35,051 | $81,241 |
| Hourly rate | $16.85 | $39.06 |
| Growth rate | 10% | 10% |
| Number of jobs | 114,169 | 122,519 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 57% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The duties of a field support representative typically depend on one's line of work or industry of employment. In businesses, they are typically in charge of providing customer support and service by responding to inquiries and concerns, resolving issues promptly and efficiently. They may also install and maintain equipment, perform regular maintenance checks, and conduct repairs when needed. Furthermore, as a field support representative, it is essential to maintain an active communication line with staff, coordinating for a smooth and efficient workflow.
An Information Technology Specialist, also known as a Computer Professional or IT Specialist, is responsible for the computer support of an establishment or individual. Most of the duties require extensive and proactive knowledge of Information Technology, such as in the aspects of network and systems administration, security and information, hardware and software management, troubleshooting, and more. The tasks of an IT Specialist are diverse. It is not limited to installation or activation, as it also involves monitoring, management, and analyzation.
Field support representatives and information technology specialists have different pay scales, as shown below.
| Field Support Representative | Information Technology Specialist | |
| Average salary | $35,051 | $81,241 |
| Salary range | Between $23,000 And $53,000 | Between $58,000 And $113,000 |
| Highest paying City | Philadelphia, PA | San Francisco, CA |
| Highest paying state | New Hampshire | California |
| Best paying company | HP | |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a field support representative and an information technology specialist in terms of educational background:
| Field Support Representative | Information Technology Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 57% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between field support representatives' and information technology specialists' demographics:
| Field Support Representative | Information Technology Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.6% Female, 37.4% | Male, 77.8% Female, 22.2% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 11.9% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |