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The differences between field support representatives and service support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support representative and a service support specialist. Additionally, a service support specialist has an average salary of $43,538, which is higher than the $35,051 average annual salary of a field support representative.
The top three skills for a field support representative include ROS, quality customer service and FSR. The most important skills for a service support specialist are customer service, support services, and social work.
| Field Support Representative | Service Support Specialist | |
| Yearly salary | $35,051 | $43,538 |
| Hourly rate | $16.85 | $20.93 |
| Growth rate | 10% | 10% |
| Number of jobs | 114,169 | 125,209 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The duties of a field support representative typically depend on one's line of work or industry of employment. In businesses, they are typically in charge of providing customer support and service by responding to inquiries and concerns, resolving issues promptly and efficiently. They may also install and maintain equipment, perform regular maintenance checks, and conduct repairs when needed. Furthermore, as a field support representative, it is essential to maintain an active communication line with staff, coordinating for a smooth and efficient workflow.
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Field support representatives and service support specialists have different pay scales, as shown below.
| Field Support Representative | Service Support Specialist | |
| Average salary | $35,051 | $43,538 |
| Salary range | Between $23,000 And $53,000 | Between $26,000 And $72,000 |
| Highest paying City | Philadelphia, PA | New York, NY |
| Highest paying state | New Hampshire | Connecticut |
| Best paying company | HP | Cheniere Energy |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a field support representative and a service support specialist in terms of educational background:
| Field Support Representative | Service Support Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between field support representatives' and service support specialists' demographics:
| Field Support Representative | Service Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.6% Female, 37.4% | Male, 39.2% Female, 60.8% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |