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The differences between field support representatives and specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support representative and a specialist. Additionally, a specialist has an average salary of $58,013, which is higher than the $35,051 average annual salary of a field support representative.
The top three skills for a field support representative include ROS, quality customer service and FSR. The most important skills for a specialist are patients, customer service, and work ethic.
| Field Support Representative | Specialist | |
| Yearly salary | $35,051 | $58,013 |
| Hourly rate | $16.85 | $27.89 |
| Growth rate | 10% | 10% |
| Number of jobs | 114,169 | 358,433 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 49% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The duties of a field support representative typically depend on one's line of work or industry of employment. In businesses, they are typically in charge of providing customer support and service by responding to inquiries and concerns, resolving issues promptly and efficiently. They may also install and maintain equipment, perform regular maintenance checks, and conduct repairs when needed. Furthermore, as a field support representative, it is essential to maintain an active communication line with staff, coordinating for a smooth and efficient workflow.
Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.
Field support representatives and specialists have different pay scales, as shown below.
| Field Support Representative | Specialist | |
| Average salary | $35,051 | $58,013 |
| Salary range | Between $23,000 And $53,000 | Between $32,000 And $104,000 |
| Highest paying City | Philadelphia, PA | Jersey City, NJ |
| Highest paying state | New Hampshire | New Jersey |
| Best paying company | HP | The Citadel |
| Best paying industry | Manufacturing | - |
There are a few differences between a field support representative and a specialist in terms of educational background:
| Field Support Representative | Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between field support representatives' and specialists' demographics:
| Field Support Representative | Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.6% Female, 37.4% | Male, 47.5% Female, 52.5% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |