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The differences between field support representatives and support associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support representative and a support associate. Additionally, a support associate has an average salary of $47,039, which is higher than the $35,051 average annual salary of a field support representative.
The top three skills for a field support representative include ROS, quality customer service and FSR. The most important skills for a support associate are sales floor, computer system, and POS.
| Field Support Representative | Support Associate | |
| Yearly salary | $35,051 | $47,039 |
| Hourly rate | $16.85 | $22.61 |
| Growth rate | 10% | 10% |
| Number of jobs | 114,169 | 100,892 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The duties of a field support representative typically depend on one's line of work or industry of employment. In businesses, they are typically in charge of providing customer support and service by responding to inquiries and concerns, resolving issues promptly and efficiently. They may also install and maintain equipment, perform regular maintenance checks, and conduct repairs when needed. Furthermore, as a field support representative, it is essential to maintain an active communication line with staff, coordinating for a smooth and efficient workflow.
The primary role of sales support associates is to help sales staff and customers during the sales process. A sales support associate also performs other tasks that include maintaining positive customer relations, responding to customers' requests for quotes, information, and specifications, and, initiating contact with prospective customers. They are also responsible for coordinating proposals, sales literature production, and presentations. Requirements for this position include a high school diploma or general education development, administrative and communication skills, and organizational skills.
Field support representatives and support associates have different pay scales, as shown below.
| Field Support Representative | Support Associate | |
| Average salary | $35,051 | $47,039 |
| Salary range | Between $23,000 And $53,000 | Between $26,000 And $83,000 |
| Highest paying City | Philadelphia, PA | Jersey City, NJ |
| Highest paying state | New Hampshire | New Jersey |
| Best paying company | HP | Apollo Global Management |
| Best paying industry | Manufacturing | - |
There are a few differences between a field support representative and a support associate in terms of educational background:
| Field Support Representative | Support Associate | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between field support representatives' and support associates' demographics:
| Field Support Representative | Support Associate | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.6% Female, 37.4% | Male, 36.7% Female, 63.3% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |