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The differences between field support representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a field support representative, becoming a support representative takes usually requires 6-12 months. Additionally, a field support representative has an average salary of $35,051, which is higher than the $33,372 average annual salary of a support representative.
The top three skills for a field support representative include ROS, quality customer service and FSR. The most important skills for a support representative are patients, customer service, and troubleshoot.
| Field Support Representative | Support Representative | |
| Yearly salary | $35,051 | $33,372 |
| Hourly rate | $16.85 | $16.04 |
| Growth rate | 10% | -4% |
| Number of jobs | 114,169 | 246,710 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 52% |
| Average age | 42 | 40 |
| Years of experience | 2 | 12 |
The duties of a field support representative typically depend on one's line of work or industry of employment. In businesses, they are typically in charge of providing customer support and service by responding to inquiries and concerns, resolving issues promptly and efficiently. They may also install and maintain equipment, perform regular maintenance checks, and conduct repairs when needed. Furthermore, as a field support representative, it is essential to maintain an active communication line with staff, coordinating for a smooth and efficient workflow.
The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.
Field support representatives and support representatives have different pay scales, as shown below.
| Field Support Representative | Support Representative | |
| Average salary | $35,051 | $33,372 |
| Salary range | Between $23,000 And $53,000 | Between $26,000 And $42,000 |
| Highest paying City | Philadelphia, PA | Santa Barbara, CA |
| Highest paying state | New Hampshire | Alaska |
| Best paying company | HP | Accenture |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a field support representative and a support representative in terms of educational background:
| Field Support Representative | Support Representative | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | Stanford University | - |
Here are the differences between field support representatives' and support representatives' demographics:
| Field Support Representative | Support Representative | |
| Average age | 42 | 40 |
| Gender ratio | Male, 62.6% Female, 37.4% | Male, 44.4% Female, 55.6% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |