Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between field support representatives and support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support representative and a support specialist. Additionally, a support specialist has an average salary of $40,782, which is higher than the $35,051 average annual salary of a field support representative.
The top three skills for a field support representative include ROS, quality customer service and FSR. The most important skills for a support specialist are customer service, patients, and mental health.
| Field Support Representative | Support Specialist | |
| Yearly salary | $35,051 | $40,782 |
| Hourly rate | $16.85 | $19.61 |
| Growth rate | 10% | 10% |
| Number of jobs | 114,169 | 125,740 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The duties of a field support representative typically depend on one's line of work or industry of employment. In businesses, they are typically in charge of providing customer support and service by responding to inquiries and concerns, resolving issues promptly and efficiently. They may also install and maintain equipment, perform regular maintenance checks, and conduct repairs when needed. Furthermore, as a field support representative, it is essential to maintain an active communication line with staff, coordinating for a smooth and efficient workflow.
A support specialist is responsible for assisting technical and administrative support, depending on the business need. Support specialists must have extensive knowledge of the services of the organization they work for to assist customers with their inquiries and resolve complaints efficiently. A support specialist maintains documents of issue resolution, providing recommendations to improve business strategies and procedures. Support specialists must be well-versed on technology systems, perform basic troubleshooting, and secure databases. They should also have impeccable customer service and communication skills to attend with customers' needs and requests.
Field support representatives and support specialists have different pay scales, as shown below.
| Field Support Representative | Support Specialist | |
| Average salary | $35,051 | $40,782 |
| Salary range | Between $23,000 And $53,000 | Between $25,000 And $64,000 |
| Highest paying City | Philadelphia, PA | New York, NY |
| Highest paying state | New Hampshire | New York |
| Best paying company | HP | Microsoft |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a field support representative and a support specialist in terms of educational background:
| Field Support Representative | Support Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between field support representatives' and support specialists' demographics:
| Field Support Representative | Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.6% Female, 37.4% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.4% White, 56.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |