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The differences between field support representatives and technical support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support representative and a technical support representative. Additionally, a field support representative has an average salary of $35,051, which is higher than the $34,758 average annual salary of a technical support representative.
The top three skills for a field support representative include ROS, quality customer service and FSR. The most important skills for a technical support representative are customer calls, smartphones, and technical support calls.
| Field Support Representative | Technical Support Representative | |
| Yearly salary | $35,051 | $34,758 |
| Hourly rate | $16.85 | $16.71 |
| Growth rate | 10% | 10% |
| Number of jobs | 114,169 | 212,082 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The duties of a field support representative typically depend on one's line of work or industry of employment. In businesses, they are typically in charge of providing customer support and service by responding to inquiries and concerns, resolving issues promptly and efficiently. They may also install and maintain equipment, perform regular maintenance checks, and conduct repairs when needed. Furthermore, as a field support representative, it is essential to maintain an active communication line with staff, coordinating for a smooth and efficient workflow.
Technical Support Representatives specialize in customer support through calls or correspondence. Among the primary responsibilities of a Technical Support Representative involves receiving and making calls, address and troubleshoot issues raised by the client, assist when navigating through complicated applications, provide suggestions or recommendations, or elevate the problem to personnel with higher expertise when necessary. Furthermore, a Technical Support Representative must coordinate with supervisors at all times, remain patient and proactive, and as well as maintain and organize records of each handled calls.
Field support representatives and technical support representatives have different pay scales, as shown below.
| Field Support Representative | Technical Support Representative | |
| Average salary | $35,051 | $34,758 |
| Salary range | Between $23,000 And $53,000 | Between $27,000 And $44,000 |
| Highest paying City | Philadelphia, PA | Boston, MA |
| Highest paying state | New Hampshire | Maryland |
| Best paying company | HP | HP |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a field support representative and a technical support representative in terms of educational background:
| Field Support Representative | Technical Support Representative | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between field support representatives' and technical support representatives' demographics:
| Field Support Representative | Technical Support Representative | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.6% Female, 37.4% | Male, 61.5% Female, 38.5% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |