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The differences between field support representatives and trainees can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support representative and a trainee. Additionally, a trainee has an average salary of $39,185, which is higher than the $35,051 average annual salary of a field support representative.
The top three skills for a field support representative include ROS, quality customer service and FSR. The most important skills for a trainee are customer service, CDL, and training programs.
| Field Support Representative | Trainee | |
| Yearly salary | $35,051 | $39,185 |
| Hourly rate | $16.85 | $18.84 |
| Growth rate | 10% | 5% |
| Number of jobs | 114,169 | 51,490 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 56% |
| Average age | 42 | 43 |
| Years of experience | 2 | 2 |
The duties of a field support representative typically depend on one's line of work or industry of employment. In businesses, they are typically in charge of providing customer support and service by responding to inquiries and concerns, resolving issues promptly and efficiently. They may also install and maintain equipment, perform regular maintenance checks, and conduct repairs when needed. Furthermore, as a field support representative, it is essential to maintain an active communication line with staff, coordinating for a smooth and efficient workflow.
Trainees' general responsibility is to familiarize themselves with the best practices and processes of their chosen careers. Some of the trainee's duties include shadowing with a tenured employee to understand various tasks, taking practical examinations to test knowledge extent, maintaining the eagerness to learn and a positive working attitude, assisting with customer inquiries, escalating concerns, and maintaining record progress. A trainee should be a team player, a fast learner, and the ability to handle constructive criticisms for improvement.
Field support representatives and trainees have different pay scales, as shown below.
| Field Support Representative | Trainee | |
| Average salary | $35,051 | $39,185 |
| Salary range | Between $23,000 And $53,000 | Between $27,000 And $55,000 |
| Highest paying City | Philadelphia, PA | Richmond, CA |
| Highest paying state | New Hampshire | Hawaii |
| Best paying company | HP | Clifford Chance |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a field support representative and a trainee in terms of educational background:
| Field Support Representative | Trainee | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between field support representatives' and trainees' demographics:
| Field Support Representative | Trainee | |
| Average age | 42 | 43 |
| Gender ratio | Male, 62.6% Female, 37.4% | Male, 56.4% Female, 43.6% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 7.9% Unknown, 5.0% Hispanic or Latino, 11.6% Asian, 13.8% White, 61.4% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |