Field Support Representative remote jobs

This position is full time remote depending on candidate location within the US. The primary responsibility for this role is to deliver superior customer service to clients while answering calls on Manulife / John Hancock's Brokerage Services and Managed Product lines. Customer requests can range from basic product inquiries to more complex transactions requiring problem resolution skills. Responsible for delivering superior customer service to clients and financial advisors and building customer satisfaction and loyalty. Customer requests range from basic product and contract inquiries to more complex transactions and problem resolution. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice. Is it possible to find a career you love with a global organization that supports your continued growth and success? ABSOLUTELY! Where you ask? Look no further than John Hancock! Have you considered a career with us? Position Responsibilities: Deliver trusted, professional, and reliable service to MANULIFE clients and build customer satisfaction and loyalty Meet quality expectations to ensure a positive client experience Meet productivity expectations to maximize team service levels Provide effective and timely resolution of a range of customer inquiries Strike a positive and cooperative tone with both customers and coworkers Strive for first-call resolution of customer issues Translate scenarios that require problem resolution to positive service experiences Strengthen the perception of MANULIFE in the marketplace Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently Complete ongoing training to stay abreast of product, industry, service and policy changes Other duties as assigned Required Qualifications: Post-secondary education or high school diploma Customer Service or Financial Services experience a plus Ability to thrive in a lively working environment and manage multiple tasks Outstanding verbal communication skills and strong telephone etiquette Possess the ability to multi-task Flexibility and ability to adjust and succeed in a rapidly changing, fast paced call center environment Demonstrated problem resolution skills Effective listening skills Demonstrated computer efficiency Outstanding customer service skills Business writing skills Preferred Qualifications: Current SIE, Series 6 or 7, Series 63 Working knowledge of IRAs & other retirement products When you join our team: We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. Ready to take the next step? Training will be 2 weeks in length and the hours are 9:00-5:00 EST (TBD) Once training has been completed, you must be available for a 8 hour shift (with a scheduled 30 minute lunch break) between 9-5pm EST. #LI-JH About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit ************************************************* Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact ************************. Referenced Salary Location USA, Virginia - Full Time Remote Working Arrangement Remote Salary range is expected to be between $38,550.00 USD - $64,250.00 USD If you are applying for this role outside of the primary location, please contact ************************ for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

About the job Customer Support Representatives will primarily report to a Sr. Qualitative Specialist, who leads handling customer requests and associated procedures. We have a collaborative and innovative workplace and the expectation is that as a Customer Support Representative, you will work closely with other departments to improve tactics, processes, and communications over time. A Representative may need to respond to chat requests and be present in interviews after typical work hours or on the weekend. Weekday schedules will be flexible in order to balance out these commitments as necessary. Responsibilities Help members troubleshoot issues they encounter while using the Live platform and provide actionable tips to resolve the problem. Represent the client in IDI & Focus Group Waiting rooms & proactively confirm member qualification and device functionality prior to interviews. Follow communication and security procedures, guidelines, and policies including all known PI procedures. Moderate incoming Qualitative Research Responses based on Commercial team requests and general platform quality support needs. Qualifications Previous customer service experience. Strong verbal and written communication skills Experience multi-tasking in a fast-paced and changing environment Proactive, organized, and detail oriented Self-starting professional with a positive attitude Empathetic communicator with a customer-focused mindset Problem-solving and logical thinking skills; you demonstrate initiative, take ownership of customers' needs, and make suggestions to improve processes and customer service Ability to work in a team environment and work a flexible or weekend schedule to meet our business needs Computer-literate and proficient in Microsoft Excel / Google Drive Previous Salesforce and or Zendesk experience is a plus, but not required Benefits We take care of our employees and their families. We have generous health dental and vision benefits, and our 401K plan vests immediately A friendly, fun, and collaborative work environment that allows for frequent exposure to executives The opportunity to make an immediate impact as a part of a fast-growing company The target base compensation for this role is $45,000 - $69,000 / yr.

Job Title: Remote Customer Support Representative Hourly Pay: $17 - $23/hour We're looking for friendly, dependable individuals to join our team as Remote Customer Support Representatives. In this role, you'll work from home and help customers by phone, email, or chat, handling questions about orders, accounts, and general service information. You'll be the first point of contact for many customers, offering timely support and ensuring they feel heard and assisted. This is a great opportunity if you enjoy helping others and want a stable, flexible remote job with room to grow. Job Responsibilities: Respond to inbound calls, chats, and emails about customer accounts or services Share product details, resolve basic issues, or update order status Use internal tools to log customer conversations and update records Follow easy-to-use scripts and step-by-step documentation Route more complex issues to the right team or department when needed Maintain a calm, helpful tone during every interaction Qualifications: Friendly, professional communication and writing skills Able to multitask while navigating computer tools Dependable, focused, and comfortable working independently Quiet home workspace and stable internet connection Prior experience in customer service or support roles is helpful but not required Perks & Benefits: Competitive hourly pay: $17 - $23 100% remote with flexible scheduling Paid training and ongoing support Supportive and collaborative team culture Opportunities for advancement into senior support or team lead roles

Job TitleCustomer Support Representative About Us Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health. Find your future at Revvity Overview: Join Revvity's dynamic Reproductive Diagnostic Software Services Team and launch your career in healthcare technology while making a meaningful impact as a Customer Service Representative! You'll receive comprehensive training on cutting-edge medical technology, build lasting relationships with healthcare professionals, and directly support life-changing reproductive health programs. Enjoy excellent work-life balance with a 9:00 AM - 5:30 PM CST schedule, professional development opportunities, and the chance to travel (5-10%) for hands-on learning experiences in Texas and Akron, Ohio. Role & Responsibilities: Responds to incoming phone calls, emails, and system submitted support requests Troubleshoot and recreate reported issues in software and applications Document incoming support requests in designated call system Escalate issues per defined process Assist program support in researching and responding to customer requests Additional tasks as assigned Basic Qualifications: High school diploma A minimum of 2 years' experience in customer support Preferred Qualifications: Associates degree 3 years' experience in customer support Knowledge of hospital systems and processes Strong proficiency with Microsoft Office tools is essential (Excel, Word, PowerPoint) Experience with Customer Management and Support tools Ability to contribute to solutions which meet the needs of the business Ability to meet deliverable deadlines Excellent interpersonal, verbal, written, communications, and consulting skills Ability to adapt Working Conditions: Standard working hours 9:00am to 5:30pm CST with after hours or on-call support as needed on weekends and holidays. The base salary range for this full-time position is $36,500.00 - $45,500.00. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered. #LI-JB1 What do we offer? We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits: Medical, Dental, and Vision Insurance Options Life and Disability Insurance Paid Time-Off Parental Benefits Compassionate Care Leave 401k with Company Match Employee Stock Purchase Plan Learn more about Revvity's benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page. *For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information. Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability-or unable to use-the online application system and need an alternative method for applying, you may contact ********************.

Customer Support Specialist (Remote) Join Crystora Dynamics and Make an Impact! About Crystora Dynamics: At Crystora Dynamics, we pride ourselves on delivering world-class engineering solutions with a focus on innovation, efficiency, and client satisfaction. Our culture is built around teamwork, professional growth, and putting our customers at the heart of everything we do. As a growing leader in civil engineering, construction, and architectural services, we are expanding our remote team to bring on a talented Customer Support Specialist who is eager to make a difference. Why Join Us? As a part of Crystora Dynamics, you'll be joining a passionate, customer-centric team that values collaboration and is dedicated to delivering excellence. Working remotely means flexibility for you, and our inclusive culture ensures that each team member's voice is heard and respected. We offer competitive compensation, comprehensive benefits, opportunities for career growth, and a supportive work environment that encourages you to thrive. Role Overview: The Customer Support Specialist will serve as the primary touchpoint for our customers, ensuring their needs are met with professionalism, empathy, and efficiency. This role is ideal for someone with strong problem-solving abilities, technical know-how, and the drive to improve our customer experience. Key Responsibilities: - Prompt Response & Resolution: Engage with customers through phone, email, or live chat, responding to inquiries, troubleshooting issues, and ensuring quick, efficient solutions to their needs. - Complaint Management: Address and resolve customer complaints, aiming for positive outcomes that maintain and enhance customer relationships. - Accurate Documentation: Keep meticulous records of customer interactions, noting details on complaints, inquiries, resolutions, and feedback to aid in trend tracking and improvement. - Cross-Department Collaboration: Work closely with Sales, Technical Support, and other departments to provide holistic solutions that enhance the customer journey. - Product Guidance & Recommendations: Assist customers with product and service recommendations, guiding them through usage to ensure a seamless experience. - Customer Education: Offer step-by-step guidance to customers, explaining best practices, and assisting with troubleshooting to enhance their satisfaction and product familiarity. - Continuous Improvement Initiatives: Actively participate in identifying areas for service improvement, sharing ideas to streamline processes, and elevating customer satisfaction levels. - Customer Satisfaction Tracking: Conduct periodic satisfaction surveys to gather insights, suggestions, and areas of improvement for our support services. Skills and Qualifications: - Exceptional Communication: Strong verbal and written skills, able to clearly explain solutions and technical information to customers of varying familiarity levels. - Empathy and Patience: A customer-first mindset with a calm, empathetic approach, especially when handling challenging situations. - Problem-Solving Abilities: Resourceful and proactive, able to assess situations and implement practical solutions for complex customer issues. - Technical Proficiency: Familiarity with CRM systems, customer support software, and basic technical knowledge to troubleshoot common customer issues. - Organizational & Time Management Skills: Able to handle multiple tasks efficiently in a fast-paced, dynamic environment, and prioritize effectively. - Adaptability: Thrives in a dynamic work environment, with the flexibility to adjust to evolving business needs. Requirements: - High school diploma or equivalent; a degree in a relevant field is advantageous. - Proven experience in a customer support role, preferably within the technology, SaaS, or engineering industries. - Familiarity with Microsoft Office Suite and a quick learner when it comes to software tools. - Ability to work independently in a remote setting and manage time effectively. - A positive attitude, willingness to learn, and a commitment to professional growth. Benefits of Working at Crystora Dynamics: - Remote Flexibility: Enjoy a fully remote role, providing the autonomy and balance that modern professionals seek. - Competitive Pay & Benefits: Attractive salary package, health benefits, retirement plans, and paid time off. - Professional Development: Access to training resources, mentorship, and career progression pathways. - Collaborative Team Environment: Join a team where innovation is encouraged, and every employee's contributions are valued. If youre passionate about customer service and looking to make an impact in a remote, growth-oriented environment, Crystora Dynamics would love to hear from you!

The Customer Service Representative is a key member of our team and is responsible for providing exceptional customer service in fielding inbound questions, inquiries and/or information. This position will be responsible for managing customer contacts via one or more communication channels such as email, phone and/or chat. This role requires strong listening skills as well as effective verbal and written communication skills and communication skills, answers questions, and has the ability to troubleshoot and de-escalate customer issues while accessing information from a variety of systems and references, seeking to achieve the best solution. This position requires, a positive and solutions-oriented attitude, and the ability to effectively utilize a computer and headset. Strong attendance habits Friendly and professional phone etiquette, expressing gratitude for customer participation Demonstrate excellent verbal and written communication Answer questions and resolve issues based on phone calls, emails, internet inquiries from members, clients and others, while maintaining consistent quality De-escalate customer issues and provide step-by-step solutions via phone, email and chat Accurately process and record call transactions using a computer and designated tracking software and update customer information, ensuring data integrity Educate customers on applicable self-service options Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time Assist in preparation of daily, weekly or monthly reports Serve as a resource and effectively interact with all team members in order to resolve customers' needs Special projects and other duties as assigned Experience and Skills High school diploma or GED required Open availability One (1) or more years of customer service preferred Eager to continue to grow and develop skills and talents Prior call center experience preferred Strong verbal and written communication, including grammar and a 35 WPM typing speed minimum Strong organizational skills with the ability to multi-task Learn and navigate software and computer use Pass several skills tests Adaptable to an ever-changing environment Ability to use a computer and headset

Job Title: Remote Customer Support Representative Company Overview: SVH Travel Company is a leading provider of bespoke travel experiences, specializing in luxury accommodations, personalized itineraries, and exceptional service. With a global presence and a commitment to excellence, we cater to discerning travelers seeking unparalleled hospitality and unforgettable journeys. Job Overview: As a Remote Customer Support Representative at SVH Travel Company, you will be the first point of contact for our clients, providing exceptional customer service and support across various communication channels. This remote position requires excellent communication skills, a passion for helping others, and a dedication to ensuring customer satisfaction. Responsibilities: Client Interaction: Respond promptly to client inquiries and concerns via phone, email, chat, and social media channels. Booking Assistance: Assist clients with booking inquiries, reservation changes, cancellations, and other travel-related requests. Issue Resolution: Troubleshoot and resolve client issues, complaints, and discrepancies in a professional and timely manner. Product Knowledge: Develop a comprehensive understanding of SVH Travel Company's services, destinations, and offerings to provide accurate information and recommendations to clients. Technical Support: Provide technical assistance to clients navigating our website, booking platform, and other online tools. Feedback Collection: Gather feedback from clients to identify areas for improvement and enhance the overall customer experience. Documentation: Maintain detailed records of client interactions, transactions, and resolutions in the customer relationship management (CRM) system. Collaboration: Collaborate with internal teams, including reservations, operations, and management, to address client needs and ensure seamless service delivery. Benefits: Competitive salary with opportunities for performance-based bonuses. Remote work flexibility, allowing for a comfortable and convenient work-from-home setup. Opportunities for career growth and advancement within a reputable travel company. Access to exclusive travel discounts and perks. Comprehensive training and support to excel in the role. Health insurance coverage and other benefits package. Qualifications: High school diploma or equivalent (Bachelor's degree preferred). Previous experience in customer service, hospitality, or a related field is advantageous. Excellent communication skills, both verbal and written, with a friendly and professional demeanor. Strong problem-solving skills and the ability to remain calm and composed under pressure. Empathy and patience in dealing with client inquiries and complaints. Proficiency in using customer service software, CRM systems, and Microsoft Office suite. Ability to work independently and collaboratively in a remote team environment. Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed to accommodate client needs. Join SVH Travel Company and be part of a dedicated team committed to providing exceptional customer service and creating unforgettable travel experiences for our clients, all from the comfort of your remote workspace.

Obligations And Accountabilities Serve as 1st point of call to consumer queries, supplying detailed relevant information on readily available services that straighten with requirements, supporting the customer in helping make updated selections. Reviews consumer asks for and makes suggestions based upon certain travel needs, making certain sensible desires that ensure a devoted consumer base. Takes possession of process as well as proactively interacts with client; fixes concerns; adapts communication strategy to straighten with customer necessities; jobs collaboratively throughout teams to instil consumer confidence and also build devotion. Stays abreast of all product/service augmentations, unit updates, and also improvements to criteria, optimizing efficiencies and productivity Understands travel record criteria; utilizes resources and also sources to make certain efficient as well as quick processing. Advertises best strategies as well as quality control, observes plans and methods, and supports specifications of work to ensure compliance. Maintains consumer documents in proprietary database, taking advantage of system functions to ensure correct article of data that takes full advantage of productivity. Monitors have job and also maintains updated client profile with timely entry newsworthy, support paperwork, as well as interactions. Provides customer service and uses sales strategies to preserve consumers; educates consumers about added-value products that might help them. Excels in a busy, dynamic workplace. Conduct numerous jobs and also browse bodies simultaneously. Represents our values and very high amount of professionalism and trust by means of regularly adhering to CIBT's Client Devotion, Specifications of Work, and also team effort; strives to meet team and individual functionality procedures. Various other duties as appointed. CAPABILITIES: The following proficiencies have been actually pinpointed as crucial for results in the function and are going to be described in the course of the analysis, responses, and assessment method. Unity: collaborating with people. Communication: presenting and also interacting relevant information Trouble solving: evaluating, composing and stating, proposing solutions, comprehending customer's demands. Organizing and Undertaking: supplying end results as well as meeting client desires, planning and arranging. Effort: taking possession of consumer relationship, seeking information, taking prompt action. Adapting and also Coping: adapting as well as reacting to alter, coping with pressures and also misfortunes. Know-how: discovering our bodies, products as well as procedure, remaining abreast of governing improvements. EDUCATION/ TRAINING AS WELL AS ADVENTURE: BA/BS or Associates Level as well as pair of years' knowledge or equivalent combo. Previous expertise operating in a call facility setting Very good: experience in premium retail, trip, hospitality, or even embassy/consulate relations EXPERTISE, SKILLS, POTENTIALS: Fluent in English with tough interaction as well as interpersonal skill-sets: crystal clear composed as well as verbal communication with demonstrated understanding of interaction methods as well as styles; verbalize clearly and briefly in a qualified and also congenial method without jargon or intricate language. Very desirable: fluency in second foreign language. Outstanding company and opportunity control skills: follow deadlines and conform to changing conditions; take care of higher amount while sustaining exceptional focus to detail; display personal work and self-edit. Capacity to problem handle; study relevant information and also apply expertise and offer answers. Capable to adapt to transforming circumstances and also prioritize work appropriately. Go-getter along with desire to reveal ownership as well as devotion to part. Skills along with computer program, knack for finding out brand new systems and devotion to data honesty. WORKING DISORDERS AND LOCATION: Office setting: direct exposure to personal computer monitors, working closely along with others in an open office environment. This role will be 100% remote/work from residence PHYSICAL DEMANDS: Sharp-sightedness; ability to see computer system screen for full shift, around 8 hours Sitting for extended amount of time Manual dexterity for running a computer system, computer keyboard and also mouse Promoting functioning a phone with capability to communicate thorough relevant information correctly and also clearly

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we're not just building software. We're building a movement. We're empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we're building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results - no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you'll feel right at home here. We're direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager's). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves - but if you're driven by meaningful work and real results, it's deeply rewarding. You'll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you'll thrive. If that energizes you, we can't wait to meet you. Where We Work: At Tekmetric, great work can happen anywhere - but great teams are built through intentional connection. Our hybrid model means no role is fully remote, offering flexibility while strengthening collaboration and alignment. We host team and company-wide offsites throughout the year to deepen connection and reinforce shared goals. Attendance is expected and fully supported. This position requires 3-4 days per week onsite in our Houston office. About the Role: We are looking for the kind of person who gets energized by helping others and solving puzzles. We want someone who loves digging into problems, finding clear answers, and delivering solutions that actually make someone's day better. We need to fill our team with someone who's passionate about technology, excited to troubleshoot with empathy, and ready to grow alongside a fast-moving software company in the automotive industry. You'll be the first line of connection for our customers - not just answering questions, but actively listening, learning, and guiding them to success. What You'll Do Tackle customer questions head-on with curiosity and enthusiasm - whether it's over phone, chat, or email - by quickly identifying issues and guiding customers toward effective, satisfying solutions. Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported - no matter how complex the challenge. Embrace transparency when helping customers navigate product issues by clearly explaining what's happening and what to expect next. Serve as the customer's voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements. Keep records sharp and accurate by updating tickets, account details, and communication logs with care. Stay sharp on product features, industry trends, and customer service best practices - and bring that knowledge into every conversation. Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience. Consistently meet or exceed performance goals that help us deliver best-in-class support. Jump in to support teammates when needed - we grow stronger together. This is an exciting and rewarding role for anyone that wants to develop or even kick-start their career in customer success! There are many opportunities for career development and progression. What You'll Bring A minimum of 1 year of experience in a customer-facing organization (experience with a SaaS company is preferred) Understand basic financial and accounting concepts with a business mindset Strong empathy for customers AND passion for growth Great interpersonal skills with a problem-solver mentality Experience with following defined processes using CRM and ticketing systems (HubSpot and Zendesk, a plus) A high level of energy, drive, enthusiasm, initiative, commitment, and professionalism - A strong aptitude for quickly building rapport with customers A self-starter attitude with solid organizational skills and attention to detail Strong written and verbal communication skills Strong technical acumen 2 years experience in contact center 2 years experience with Zendesk Why You'll Love Working With Us Health & Wellness That Have You Covered: Enjoy the flexibility of remote work Competitive base salaries that reflect your value. Generous Paid Time Off, because we know you do your best work when you're well-rested. Support for every stage of life-with paid maternity, parental bonding, and medical leave for you or your loved ones. Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. Investing in Your Future (and Present): 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. Keep growing with support for continuing education - we're invested in your development. Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities! Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

The T1 Customer Support Representative is responsible for resolving problems and providing proactive recommendations for products, services, and solutions to address issues impacting our top revenue customers (all over $1M). This role is responsible for taking appropriate actions to execute solutions, resolve or escalate issues to the team manager on behalf of the customer or sales representative. Additionally, this role will handle inbound email and chat contacts from T1 customers and sales representatives, and provide assistance with inquiries related to ordering, products, services, returns/exchanges, and delivery delays. This role has a remote work designation unless otherwise required by customer contract/needs (i.e., work on site for customer location(s)), all subject to change based on customer demands. **Please note:** This will be an on-site position in Toledo, OH. Candidates must be available to work on site Monday through Friday. **Primary Responsibilities:** + Resolve problems and proactively recommend the right products, services, and solutions to resolve Tier 1 customer or sales representative issues. + Take appropriate action to execute solutions, resolve, or escalate issues to team Manager on behalf of the customer or sales representative. + Assist with any additional service area based on business needs or performs special projects as needed. + Answer inbound email contacts from customers. + Assist T1 customers with inquiries related to ordering, products, services, returns/exchanges, delivery delays and other service inquiries. + Answer inbound chat (such as SCOE & forwarded customer email) contacts from sales representatives. + Assist sales representatives of T1 accounts with inquiries related to ordering, products, services, returns or exchanges, delivery delays or other service inquiries. + Document and report any errors in pricing, product descriptions, unit of measure, product availability or other service opportunities that do not meet company standards and escalate critical issues. + Other duties and responsibilities as assigned. **Education and Experience:** + Level of Formal Education: High School diploma or equivalent, Bachelors preferred + Area of Study: Customer Service + Years of Experience: Minimum 3-5 years of experience in related field + Type of Experience: Customer Service, Sales Support + Technical Competencies & Information Systems: Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job. + Skills & Abilities: + Excellent verbal and written communication skills. + Ability to work as a team player + Time Management skills, ability to multi-task + Organizational skills + Good customer relationship building skills + Demonstrated ability to initiate and analyze complex or undefined issues to determine proper course of action + Language Skills: Excellent communication in English (written and verbal) and interpersonal skills + Personal Attributes & Other/Preferred: + Strong customer service orientation + Self-Starter + Analytical + Able to succeed in an ambiguous environment **About The ODP Corporation** : The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day. **Disclaimer** : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. **Pay, Benefits & Work Schedule:** The salary range for this role is $18.39/hour to $21.00/hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. **How to Apply:** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. **Application Deadline** : The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. **Equal Employment Opportunity** : The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. REQNUMBER: 98418

OranjeBor Energie BV is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry. In addition to our proficiency in traditional oil and gas operations, we are deeply committed to promoting renewable energy sources. Recognizing the importance of sustainable practices, we actively invest in and develop renewable energy projects, harnessing the power of wind, solar, and other clean energy sources. At OranjeBor Energie BV, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship. Job Description OranjeBor Energie BV is seeking a highly skilled and motivated Remote Customer Support Representative to join our growing global team. In this role, you will provide exceptional support to clients, manage collections and overdue payments, oversee account receivables, and serve as our Escrow Representative-coordinating payments and transactions with partners and associates across your designated region. This position requires strong communication, organizational, and analytical skills, as well as the ability to handle financial correspondence with precision and professionalism in a fast-paced, remote environment. Requirements Minimum 2 years of experience in Customer Service, Collections, Account Receivables, or Escrow Operations. High School Diploma or equivalent required; Bachelor's degree in Business, Finance, or a related field preferred. Proven ability to manage financial documentation and client correspondence with accuracy. Excellent communication, negotiation, and relationship management skills. Strong analytical and problem-solving abilities with high attention to detail. Sound knowledge of Escrow laws and financial compliance frameworks. Ability to work independently and remotely, maintaining consistent productivity and professionalism. Qualifications Excellent customer service orientation and interpersonal communication. Financial acumen and familiarity with reconciliation, invoicing, and payment processing. Strong organizational and time management abilities. Integrity, reliability, and discretion when handling confidential financial information. Proven teamwork and adaptability in dynamic environments. Additional Information What We Offer Competitive compensation and benefits package. Fully remote position - work from anywhere. Opportunities for growth, training, and career advancement. Supportive and collaborative work culture. Exposure to global operations within the energy and financial services sector. Interested candidates are invited to submit their resume and cover letter Please include “Remote Customer Support Representative - Collections, Account Receivables, and Escrow” in your subject line.

Customer Support Representative (Remote) Schedule: Monday-Friday, 9:00 AM - 6:00 PM EST Employment Type: Full-time About the Company We are a rapidly growing company serving over 3,000+ clients worldwide. Our mission is to deliver outstanding customer experiences through innovation, responsiveness, and a genuine commitment to helping our users succeed. As we continue to scale, we're seeking talented professionals to join our Support Team and uphold the exceptional service standards our customers have come to expect. About the Role As a Customer Support Representative, you will be the first point of contact for our clients, helping them resolve issues, answer questions, and navigate our platform with confidence. You'll handle inquiries via chat, email, and phone, ensuring each customer receives an efficient, friendly, and solution-oriented experience. This position is ideal for someone who thrives in a fast-paced, remote work environment and takes pride in solving problems while maintaining a high standard of professionalism and empathy. Key Responsibilities Respond promptly to customer inquiries through email, chat, and phone channels. Troubleshoot product and technical issues, providing clear, step-by-step resolutions. Escalate complex or unresolved issues to appropriate internal teams when necessary. Maintain detailed and accurate documentation of all customer interactions. Contribute to and improve internal documentation, FAQs, and support guides. Collaborate cross-functionally with Product, Engineering, and Operations teams to resolve customer pain points. Identify recurring issues and suggest improvements to enhance customer satisfaction. Represent the customer voice internally by sharing insights and feedback to improve products and processes. Qualifications & Skills Excellent written and verbal communication skills in English (neutral and professional tone). Previous experience in customer support or a similar role preferred, but not required. Proficiency with support and collaboration tools such as: Intercom (customer messaging) Confluence and Jira (internal documentation and ticket tracking) Gmail and Slack (internal communication) Twilio (phone and SMS systems) Strong analytical and problem-solving abilities with a keen attention to detail. Ability to manage multiple conversations and prioritize effectively. Empathy, patience, and a genuine passion for helping others. Self-motivated, proactive, and comfortable working independently in a remote setting. Why Join Us Opportunity to be part of a high-growth global company serving thousands of customers. Collaborative and supportive remote culture. Exposure to cross-functional teams and growth opportunities within customer success and operations. Competitive compensation package and long-term stability.

At Gabb, we're on a mission to bring back the magic of childhood. Think outdoor adventures and real connections! We create safe tech that lets kids be kids, even in a digital world. Why? Because families deserve to stay connected without sacrificing safety. Our team is full of optimistic folks who love a good challenge (and having fun!). Join us as we champion a fearless approach to safe tech and help build a brighter future for families everywhere. Supporting Families During This Digital Era We are dedicated to creating a safer digital world for kids and empowering parents in this digital age. Our Customer Support team is the heart of that mission, providing exceptional care and guidance to families navigating the world of safe technology. If you love helping people and are passionate about making a difference, we would love for you to join our team! We are continuously accepting applications and will reach out for our next class! Be the Gabb Guru. You'll be the go-to person for our customers, answering their questions via calls and chats about products, accounts, orders, and more. Problem-Solving Pro. When technical hiccups happen, you'll be there to calmly guide customers through troubleshooting steps.Customer Delight Champion. Your empathy and enthusiasm will leave customers feeling heard, valued, and excited about Gabb.Show Ownership. Your insights and feedback will help us continually improve our products, services, and support processes.Team Player. You'll collaborate with your fellow team members and create a positive environment for all. Continual Learning. Maintain a deep understanding of Gabb products and services as they evolve and new ones are introduced What You'll Bring > 1+ year(s) of experience in customer service. > Prior experience in a contact center, preferably for a technology product or service preferred. > Basic technical skills and the ability to quickly learn new software, devices, and systems.> Exceptional communication skills and the ability to actively listen. > Strong problem solving and troubleshooting skills to talk customers through situations clearly and accurately. > Enthusiastic and can-do attitude that radiates positivity and dedication to each customer While we value talent from everywhere, we are currently limited to hiring employees who reside in Utah. We appreciate your understanding. Compensation: This role offers a competitive hourly rate of $16, with the opportunity to earn a quarterly bonus based on performance. Why You'll Love Gabb >Mission driven to protect kids and make a difference in the world>Work-life balance with generous PTO, remote-first schedules, and more>Generously covered insurance premiums (up to 100% based on tenure)>401(k) plan with employer match>Fast-paced startup environment with room for career growth>Energetic and collaborative company culture >Pet insurance to keep your furry friend happy and healthy>Get paid to give your time to the community Everyone's Welcome Here Gabb is an equal opportunity employer committed to a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of background or identity. All applicants will be considered for employment without regard to race, color, religion, sex, disability status, protected veteran status, sexual orientation, pregnancy, or any other protected characteristic.

Elevation Connect - PERFORMANCE FOR PURPOSE Elevation Connect delivers a very different contact center experience. We are a customer service and sales company powered by incredibly talented people who are knowledgeable and passionate, and who respond with authentic care for our customers. Our exceptional team members are inspired by our commitment to helping surrounding communities through our "Performance for Purpose" philanthropic model. When people work for a company with purpose, they are driven to out-perform. If you are interested in joining a team that cares about its customers, employees, and your community, please contact us. Elevation Connect is always on the lookout for candidates to provide extraordinary customer service to our clients. This position are work from home in the United States. We have an exciting opportunity as a Customer Support Representative We are seeking a Customer Support Representative (CSR) who, through Qualify and Transfer (Q&T) can perform a free evaluation of our client's financial situation, asking about their debts, income, and monthly expenses to determine what debt-relief options they may qualify for. The CSR role is largely to explain your options (like debt settlement, consolidation, or credit counseling), educate the client on pros and cons, and then connect or refer them to third-party companies that provide the actual debt-relief services. The client's program is designed to address the growing financial stress faced by individuals struggling with overwhelming debt while also helping consumers regain stability and long-term financial control. We work closely with each person to understand their unique financial situation, reviewing their debts, income, and goals, and then collaboratively identify the most effective debt-relief strategies available. By forecasting the types of support and solutions needed, whether debt management, settlement, consolidation, or counseling, we ensure that clients are matched with the right resources at the right time, empowering them to overcome debt and rebuilding a healthier financial future. Essential Duties and Responsibilities: Conduct initial debt assessments by gathering information on a customer's debts, income, expenses, and financial goals to determine appropriate debt-relief options. Educate customers on available programs such as debt management, debt settlement, consolidation, credit counseling, and budgeting tools. Explain the benefits, risks, timelines, and costs associated with each debt-relief solution in a clear and transparent manner. Match customers with vetted third-party partner organizations that provide the specific services recommended based on the customer's financial profile. Guide customers through enrollment steps, including documentation requirements, account setup, and expectations for the program they choose. Respond to inquiries via phone, email, or chat, providing accurate information, support, and reassurance throughout the customer journey. Maintain detailed and accurate records of customer interactions, assessments, and referrals within the company's CRM system. Monitor customer progress, address concerns, and provide ongoing support or re-evaluations as financial circumstances change. Ensure compliance with all industry regulations, consumer-protection standards, and internal company policies. Deliver compassionate, judgment-free service, helping customers feel supported while navigating stressful financial challenges. Hours: Training will be conducted from 9:00 am to 5:30 pm eastern time Monday through Friday Production hours will be scheduled Monday through Friday from 9:00 am to 9:30 pm eastern time Availability to work should be anytime within this timeframe Training and production dates and hours of operation are subject to change Additional Information: Currently hiring for a target start date January 2026 (this date could change) Position is full-time with benefits (medical, dental, vision) and holiday/sick pay. Pay rate is $14 to $15 per hour Requirements: You make it easy for our clients to succeed by building relationships through listening, anticipating and responding to their needs. You thrive on helping others succeed, ensuring that you are providing strong follow-through, a sense of urgency, and putting the client first. You believe in doing the right thing and putting our people and clients first. You are tenacious in everything you do, no matter what the challenges are, never giving up and always focused on achieving the goals ahead. You'll need to have: High School Diploma or GED, and College required Minimum 1 year of prior experience in a contact center, customer service, or sales role/financial services is highly advantageous Previous sales experience is a required Must possess excellent verbal, written and interpersonal communication skills Must be self-motivated and able to work effectively in a team environment Ability to work independently and manage multiple tasks efficiently and effectively by meeting quality standards Possess high level understanding of products and programs offered to members Must possess effective time management skills, sense of urgency and ability to plan and prioritize daily activities Must possess consultative skills and demonstrate ability to adapt to change in a fast-paced environment Must possess ability to receive constructive feedback and demonstrate accountability Must possess critical thinking, problem solving skills and good judgment Must successfully complete required client training and assessments before filling the role. Some experience using a modern CRM Able to operate under high-pressure situations Even better if you have one or more of the following: Fluent in English + Spanish, verbal and written Fluent in English + French (French Canadian preferred), verbal and written Experience handling sensitive or complex customer situations Sales related customer facing experience A basic understanding of personal finance Background in financial services, debt relief, credit counseling, lending, or banking Strong problem-solving and data-gathering skills Work at Home Requirements: Stable high-speed Internet connection at home, must be able to pass a speed test Must have a quiet home office with a door, zero background noise Must have own computer and USB headset Technology Requirements: Windows PC Dual Core CPU (1.5GHz or better) 8GB RAM 20GB Free Disk space Windows 8.1, or 10 mac OS Intel Core i7, 2.3 Ghz 8GB RAM Mavericks OS X, version 10.9, Yosemite OS X, version 10.10, El Capitan OS X, version 10.11, Sierra OS X, version 10.12 Chromebooks and Linux systems are not supported High-speed internet Internet connection should support at least 10Mbps download and 2Mbps upload (20Mbps down and 5Mbps upload or higher recommended) Latency from employee to data center should be under 150ms one-way Wireless connections (Wi-Fi) are not supported. Employees should be directly connected to their ISP router with an Ethernet cable Satellite internet is not currently supported Wired USB Headset, camera and smartphone (for security ID only) required Elevation Connect will ALWAYS contact you directly for any information about your application. We will NEVER ask for fees or personal bank information in the interview process. Please be aware of scams.

We are hiring for skilled Customer Service Support Specialist. You will perform data processing tasks using a basic Microsoft Excel program. Medical insurance data entry experience is highly preferred. To be considered for this position, must have a minimum of a High School Diploma and a minimum of 2 years of solid Customer Service experience, focused attention to detail and be self-motivated. Position Details: Full time, contract (Part-time positions available) M-F schedule - days Processes customer data information Maintains and updates all customer data information in all systems

We're looking for a Customer Support Representative (CSR) to join our Global Customer Support team. In this role, you'll be the first point of contact for our customers, providing technical problem-solving and people skills to resolve issues quickly and enable clients to confidently use and advocate for Procore's platform. The primary goal of this role is to ensure customer success and satisfaction by delivering best-in-class support experiences. As a Customer Support Representative, you'll partner with other support teams and internal stakeholders to provide effective solutions and an excellent customer experience via email, chat, and phone. Use your technical knowledge, collaboration skills, and positive attitude to resolve customer challenges and promote the value of our platform. Join our Support organization, where we'll actively support your professional development, opening up numerous opportunities for long-term career growth. This position reports into the Manager, Customer Support and is a fully remote role based within 50 miles of Austin or Denver. We're looking for someone to join us immediately. What You'll Do: * Deliver best-in-class customer experiences by actively managing cases through phone, chat, and email, enabling customers to achieve their goals with Procore's software. This is our top priority for you. * Troubleshoot and resolve technical issues promptly by diagnosing root causes and finding accurate answers through established resources and knowledge bases. We'll rely on you to be a proactive problem-solver. * Acquire and maintain a thorough understanding of Procore's business model, system, and technologies to effectively educate customers and optimize their use of our software products and integrations. You'll become a product expert. * Meet and exceed key performance indicators (KPIs), such as schedule adherence, quality of service, customer satisfaction, and first-contact resolution rates. Your performance is essential to the team's success. * Partner with Procore Subject Matter Experts (SMEs) and various departments to resolve complex customer issues, leveraging strong collaboration skills to manage cases efficiently through to resolution. * Maintain diligent attention to detail and ensure the integrity of accurate documentation, consistent record-keeping, and customer data security in all interactions. * Convey Procore's culture and values of Openness, Optimism, and Ownership in every interaction, adhering to ethical standards and building warm working relationships with coworkers and customers. What We're Looking For: * High School Diploma or GED is required, along with 1+ years of experience in a contact center or technical support environment, or 2+ years of related customer support experience. * Fluency in English is required for this role; this is subject to verification via assessment. * Proven ability to communicate optimistically, clearly, and professionally with clients to efficiently handle a wide range of inquiries. * Strong critical thinking skills with the ability to proactively assess situations, provide advice, and efficiently escalate client cases when appropriate. * Eagerness and ability to learn quickly, remaining agile and adaptable to our evolving product and technical processes and procedures. * Reliable self-starter with a strong work ethic, demonstrated excellent attendance, and time management skills in a remote work setting. * Strong multitasking capabilities with the ability to effectively self-manage your workload while consistently providing an extraordinary client experience. Additional Information Base Pay Range: 19.20 - 26.40 USD Hourly For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

Job Title: Travel Support Specialist - Client ServicesLocation: RemoteCompany: Destination Knot About the RoleWe're hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.Responsibilities: Respond to client inquiries about existing or upcoming trips. Resolve travel issues (delays, cancellations, schedule changes) in real time. Communicate with airlines, hotels, and tour providers to make changes. Confirm itinerary details, send reminders, and provide travel tips. Document interactions and maintain client records in our CRM system. Requirements: Previous experience in a travel agency or customer support role. Strong attention to detail and excellent communication skills. Ability to work flexible hours, including evenings or weekends if needed. Tech-savvy and comfortable using booking platforms and CRMs. Why Work With Us? Remote work and flexible schedule. Growth path into full-time travel advisor or team lead roles. Travel discounts and ongoing professional development.

Remote High-Performer Opportunity We are seeking overachievers who excel at building strong client and team relationships, demonstrate outstanding self-determination, and are ready to grow their careers with world-class mentorship and leadership support. Requirements / Responsibilities / Rewards Incentive Trips with top leaders to Cabo, Tulum, Vegas, and Cancun Exciting Prizes - Jeep Wranglers, Macbook Pros, Airbnb getaways 100% Remote - work from anywhere, truly flexible Weekly Training Calls to sharpen skills and drive success Preferred Qualifications Excellent communication skills, including active listening and problem-solving Ability to learn, adapt, and adjust quickly Works effectively both independently and collaboratively Strong work ethic and drive to succeed To be considered, please submit your contact information and updated resume for review. Note: In the interest of community wellness, AO has adjusted our business operations. All interviews will be conducted via Zoom video conferencing for safety and convenience.

Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Agency Services Support & Quality Specialist? Globe Life is looking for an Agency Services Support & Quality Specialist to join the team! In this role, you will be responsible for ensuring accuracy, consistency, and compliance across agency platforms and communications. This role provides day-to-day operational support, conducts quality assurance reviews, and maintains participation records in systems such as Admin UI. The ideal candidate is detail-oriented, highly organized, and committed to delivering exceptional service and support to both internal teams and agency partners. This is a hybrid position located in McKinney, Texas (WFH Monday & Friday, In Office Tuesday-Thursday). What You Will Do: * Provide day-to-day support to agency services operations, ensuring accuracy and quality across multiple platforms (including Admin UI). * Maintain updated and accurate client records. * Conduct weekly and monthly quality checks on participation updates. * Ensure timely follow-up on quality-related issues, keeping management informed on high-priority concerns. * Routinely perform a wide variety of support duties, as assigned. * Monitor daily consumer emails and direct them to the appropriate departments. * Organize and facilitate team meetings, quality workshops, and feedback sessions to drive continuous improvement across departments. * Monitor, review, and update participation records to maintain data integrity and compliance. * Conduct quality assurance checks on agency-related processes, communications, and platform activity. * Coordinate and manage monthly communications to agencies, ensuring timely and accurate distribution. * Compile and validate participation and lead activity reports; escalate discrepancies as needed. * Assist with onboarding, system navigation, and process support for agency partners and internal team members. * Document processes, create reference guides, and maintain up-to-date standard operating procedures (SOPs). * Collaborate with cross-functional teams (sales, vendors, operations) to align quality standards and service expectations. * Track and analyze recurring issues to contribute to root-cause analysis and process improvement initiatives. * Ensure all communications and agency interactions are handled with professionalism, accuracy, and confidentiality. * Monitor and audit lead generation processes, campaigns, and CRM activity to ensure accuracy, consistency, and compliance with company standards. * Support leadership with audit findings, reporting, and preparation of quality performance summaries. * Serve as a point of contact between quality assurance and frontline teams, ensuring clear communication of quality standards and expectations. What You Can Bring: * Bachelor's degree in business, communication preferred, but willing to consider candidates with relevant work experience. * Experience in agency services, quality assurance, or operations support preferred. * Ability to be a detail-oriented self-starter. * Intermediate proficiency in Excel and basic database skills. * Strong Experience working in both a team and individual environment. * Strong interpersonal and communication skills, both oral and written. * Ability to work quickly and accurately in a demanding environment. * Ability to adapt quickly and effectively to change. * Ability to manage multiple priorities simultaneously and prioritize time with minimal supervision required. * Strong PC skills with proficiency in Internet Explorer, Word, and Outlook. * Positive attitude, resourceful and an honest and direct communicator. * High degree of integrity and ability to maintain confidentiality. * Ability to effectively relay messages or instructions to others with effective listening and communication skills to ensure proper execution of assignments. * Strong organizational, time-management, and problem-solving skills. * Strong demonstration of the skills to align business needs with resources/capabilities required. * Ability to learn new computer systems. * Strong decision-making skills with the ability to analyze situations and make logical positive outcome conclusions. * Proven experience in engaging in multiple initiatives simultaneously. Applicable To All Employees of Globe Life Family of Companies: * Reliable and predictable attendance of your assigned shift. * Ability to work designated hours based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life: * Competitive compensation designed to reflect your expertise and contribution. * Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. * Robust life insurance benefits and retirement plans, including company-matched 401 (k) and pension plan. * Paid holidays and time off to support a healthy work-life balance. * Parental leave to help our employees welcome their new additions. * Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. * Company-paid counseling for assistance with mental health, stress management, and work-life balance. * Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. * Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters. Location: 7677 Henneman Way, McKinney, Texas