Front desk coordinator jobs in Albany, GA - 44 jobs

About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized patient experiences through the coordination and management of our front desk during check in/out. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care for our patients. This role reports to the Office General Manager. Some weekend and evening shifts required. You Will * Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience * Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments * Assist in appointment confirmations and patient outreach in partnership with Doctor availability * Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed * Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs) * Collaborate with doctor(s) and team members to provide seamless patient experience About You * Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks * Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff * Flexible, nimble and agile mindset with the ability to wear multiple hats * Friendly, caring, and patient-centric person who thrives in a fast-paced environment * Team player who is willing to collaborate to provide the best patient experience * Computer Savvy with excellent oral and written communication skills * Professional attitude and ability to problem solve and respond to patient service requests Growth With Us * Grow and develop your career through role specific training programs * Be offered an opportunity to earn bonuses and commission (role specific) * Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more * Participate in our Vision coverage and associate discounts on our products * Participate in our 401K with competitive company match * Accrue PTO and paid holidays from day one Introduction | MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

Why Us? With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom. Could This Be For You? In this role, you'll play a pivotal role in ensuring a seamless experience for patients, staff, and referral sources by managing front office operations efficiently. The ideal candidate will have a background in front desk or reception work with strong communication skills and computer proficiency. Your Impact * Patient Reception: Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area * Patient Intake: Verify and update patient demographics and insurance details during check-in; handle walk-in registrations * Financial Transactions: Collect patient payments, including deductibles, copays, and co-insurance at the front desk * Appointment Scheduling: Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans. * Patient Support: Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources. * Administrative Assistance: Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information. * Record Maintenance: Ensure accurate and complete electronic health records for all patients. Minimum Qualifications * High school diploma or equivalent combination of education and experience required. * Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process * Less than one year of customer service, administrative or related experience required. * Experience in a receptionist position or experience with medical front office procedures preferred. * Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures. Additional Success Factors * Strong interpersonal, oral (including telephone) and written communication skills. * Ability to key 30 words per minute with accuracy required. * Ability to work with handicapped individuals. * Understanding of Alpha filing system. * Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred. * Ability to use a computer, including Windows-based software and e-mail. * Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc. * Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships. * Keep the patient at the center of everything that you do, building lifelong trust. * Foster open collaboration and constructive dialogue with everyone around you. * Continuously innovate new solutions, influencing and responding to change. * Focus on superior outcomes, and calibrate work processes for outstanding results. Our Investment in You * Competitive Compensation Packages * 8 Paid National Holidays & 4 additional Floating Holidays * PTO that includes Vacation and Sick time * Medical, Dental, and Vision Benefits * 401k Savings and Retirement Plan * Paid Parental Bonding Leave for New Parents * Generous Employee Referral Bonus Program * Mentorship Programs- Mentor and Mentee Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

DEPARTMENT: SWC Sylvester OBGYN FACILITY: Sylvester WORK TYPE: Full Time SHIFT: Daytime The Ambulatory Patient Access Representative (APAR) is responsible for coordinating communications occurring at the clinic. The APAR is responsible for the paperwork involved with registering patients and for keeping up with new and changing insurance matters as well as IT updates and workflow changes. The APAR receives supervision from the Clinic Manager. Works closely with Patient Access Services System Coordinator to keep up with current guidelines in the registration process, as well as patient financial services to keep up with basic changes for the collection process. Provides customer service to patients and their families, visitors, physicians, coworkers, and other medical and non-medical personnel. RESPONSIBILITIES: * Knows emergency codes and calmly announces. * Keeps clinic supplied with forms for daily use and downtime procedures and replenishes as needed. * Handles scheduling, needed follow ups, and referrals for patients. * Handles confidential information with discretion for the patient, family, and/or co-worker. * Maintains cleanliness in the department. * Makes needed copies of chart when patients is referred for continuity of care. * Protects patient's valuables as directed in policies and procedures. * Follows policies related to informed consent, confidentiality, patient rights, and access to chart and advances directive information. * If familiar with process to request interpreter or with interpreter equipment within the clinic. * Answers phone calls and provides assistance to patients, referring physician offices, and others who may call, transfers calls to appropriate personnel and/or takes messages. * Maintains integrity of medical records. * Performs basic clerical duties such as filing, mailing, faxing, and copying. * Assist in ordering office supplies as requested. * Demonstrates courtesy and respect towards patients and family members. * Communicates clearly and appropriately with physician, APPs and Clinic Manager. * Assists clinic manager with environmental audits as requested. * Works appointment call system reports and contacts patients as needed for appointment reminders. * Receives payments from patients and distributes receipts as applicable. * Keeps abreast of pertinent federal, and state regulations and laws and Tift Regional Health System, Inc. ("TRHS") policies as they presently exist and as they change or are modified. * Understands and adheres to: TRHS' compliance standards as they appear in TRHS's Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy; and HIPAA and TRHS policies regarding privacy and security of protected health information. * Demonstrates the ability to perform tasks that meet the age-specific requirements of the persons, patients, vendors, and staff that the employee is charged to interact with as required by the position. * Offers suggestions on ways to improve operations of department and reduce costs. * Attends all mandatory education programs. * Improves self-knowledge through voluntarily attending continuing education/certification classes. * Maintains required competency levels as identified in written exams, skills checklists, skills labs, annual safety and health requirements as well as service excellence education hours requirements. * Cross-trains in order to better assist co-workers and to provide maximum efficiency in the department. * Volunteers/participates on hospital committees, functions, and department projects. * Manages resources effectively. * Reports equipment in need of repair in order to extend life of equipment and removes malfunctioning equipment out of service with timely reporting to the appropriate personnel. * Makes good use of time so as to not create needless overtime. EDUCATION: * High School Diploma or Equivalent in Education specialization: OTHER INFORMATION: One (1) year of hospital or physician practice experience preferred. Southwell/Tift Regional Health System, Inc. is an Equal Opportunity Employer.

Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Front Office Assistants. We are seeking passionate, driven individuals who are committed to making a difference every day. By joining Miracle-Ear, you're not just working for a company - you're working towards a purpose; helping people rediscover all the emotions of sound. Responsibilities: Manage the customer journey Support the customer intake process by setting appointment expectations, delivering a quality customer experience throughout. Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both in-person and over the phone. Drive customer appointments to support store performance by making outbound calls to potential and existing customers. Support store administration and operations Monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk-ins. Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data. Contribute to the retail sales process Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives. Prepare customer appointments and engage in the sale of hearing aid accessories. Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices. For privacy reasons, please do not visit or contact the local Miracle-Ear stores. All applications must be submitted online for review by our regional team. Qualifications: High school diploma or equivalent Administrative, reception, or customer service background Experience working in a healthcare setting is preferred 2+ years of administrative experience in a professional setting 2+ years in a direct customer support role 2+ years of experience with appointment setting and customer database management Comfortable handling inbound & outbound calls Motivated to help drive sales goals Proficiency in Microsoft Office and Windows What We Offer: $16 hour + monthly bonus opportunity Work-life balance, hours are M-F, 8:30am-5pm Continuous training, development & support Health Insurance - Medical, Dental, Vision Life insurance, Health Savings Account, 401K with employer match Paid Time Off, Paid Holidays, Volunteer Time Off About us: For over 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. With 1,500 franchised and corporately owned retail clinics across the United States, we've developed a deep understanding of how to care for customer needs and take pride in improving every customers quality of life. Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. Our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 26 countries worldwide. In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2025" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute. Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. #MiracleEar #OfficeManager

Front Desk Clerk DEPARTMENT: Front Office SUPERVISOR: Front Office Manager JOB SUMMARY: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. SKILLS: Excellent customer relations skills, good computer skills, must be able to work in a fast paced environment, accurately handle cash and charges, stand for long periods of time and possess a total commitment to guest satisfaction. Experience is preferred but not required.

The Patient Access Services Representative Patient Access Specialist I is an entry-level position focused on learning and mastering the fundamental aspects of patient registration and customer service. The specialist will work under close supervision while gaining confidence and accuracy in registration processes. performs all outpatient and inpatient registration functions including hospital cashiering and insurance verification. Ensures that patients meet financial requirements. Provides general information to hospital users, patients, and families. Communicates effectively to service delivery areas to maximize patient flow and customer service. Provides excellent patient focused customer service. EDUCATION, CREDENTIALS & EXPERIENCE REQUIREMENTS: High School graduate or equivalent Previous medical office experience preferred. Previous experience with health insurance and patient billing required. Completion of medical terminology course required. Complete a 30-day and 60 Day Competency Check List to become Certified as an Advanced beginner. GENERAL REQUIREMENTS: Performs all job responsibilities in alignment with the mission and vision of the organization. Performs other duties as required and completes all job functions as per departmental policies and procedures. Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs). Attend staff meetings and complete mandatory in-services and requirements and competency evaluations on time. Wear protective clothing and equipment as appropriate. GENERAL SKILLS: Ability to communicate in English, both verbally and in writing. Additional languages preferred. Strong written and verbal skills. Basic Computer Skills WORKING CONDITIONS: General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels. May be exposed to high noise levels and bright lights. May be exposed to limited hazardous substances or body fluids, or infectious organisms. May be required to change from one task to another or different nature without loss of efficiency or composure. Periods of high stress and fluctuating workloads may occur. May be scheduled as needed including overtime. PHYSICAL REQUIRMENTS & DEMANDS: Have near normal hearing: Hear alarms/telephone/normal speaking voice. Have near normal vision: Clarity of vision (both near and far), ability to distinguish colors. Have good manual dexterity. Have good eye-hand foot coordination. Ability to perform repetitive tasks/motion. Continuously within shift (67-100%): Standing, Walking. Frequently within shift (34-66%): Bending/Stooping, Pushing/Pulling, Lift/carry up to 20lbs, Lift/carry greater than 20 lbs. with assistance. Occasionally within shift (1-33%): Sitting, Climbing, Twist at waist, Lift/Carry greater than 50 lbs. with assistance, Reaching above shoulder. MISSION STATEMENT: QUALITY HEALTHCARE: In our continuing effort to enhance the quality of life for the communities we serve, the Hospital Authority of Miller County is committed to the delivery of superior, safe, cost-effective healthcare through the provisions of education prevention, diagnosis, and treatment. JOB SPECIFIC COMPETENCIES: Responsible for obtaining necessary demographic and financial data through patient interviews, the centralized scheduling system and system queries to complete the pre-registration process. Assures all check-in procedures are completed, and monitors patient wait times, communicating changes to the patient, as necessary. Reads and interprets insurance responses. Communicates financial obligations to patients and collects fees at time of service as appropriate. Accurately performs medical record maintenance and releases. Performs cash posting following department guidelines. Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights. Must maintain high regard for confidentiality. Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly. Performs cash posting following department guidelines. Communicates the purpose of and completes all necessary regulatory forms with patience. Completes patient's visit by scheduling any necessary follow-up appointments to include any specialty or ancillary services as possible. Documents financial arrangements. Assist with departmental workflow as needed. Communicates with Physician Offices, Staff, and other departments. Familiar with Advance Beneficiary Notice, Medicare Secondary Questionnaire, Medicare Outpatient Observation Notice, Important Message from Medicare, precertification, ICD-10 coding, Medical Terminology. Identifies patients who require early financial counseling intervention. Maintains knowledge of departmental applications i.e., CERNER, Relias, Heartland, Hometown Health, GAMMIS, Availity, my ABILITY, and other systems utilized by Patient Access Services. Multiple tasks and responsibilities. I must pay attention to detail. Ability to perform efficiently and effectively under stress. Adherent to Strict EMTALA guidelines in financial data collection and collection of co-pays are followed. Strong teamwork between the clinical staff and the financial staff is required. Strong teamwork, communication and customer service skills are required. Manages a high volume of incoming calls. Responds to questions and concerns and directs them to an appropriate location or department. Responsible for reviewing hospital outpatient service orders for accuracy and medical necessity when required. Performs all other duties and projects assigned. Presents consent forms and notifications to patients and obtains all necessary patient signatures and information at time of arrival. May initiate and perform administrative duties to ensure efficient daily business operations, including participating in the office/department opening and closing procedures, assisting with maintaining, ordering, and restocking front office supplies, and receiving and distributing mail. Assist Supervisor and/or Manager with development of staff by being available to teammates, acting as a resource to help complete complicated/complex tasks, providing on the job training to team, and seeking out opportunities to become actively involved in staff workflow and development. Additional Responsibilities: May be separate from PAR Duties Auditing and Quality Review In addition to core registration responsibilities, the Patient Access Representative will perform regular audits and quality checks to ensure accuracy, compliance, and optimal patient experience. The following auditing duties are included in this role: Auditing Responsibilities: Insurance and Verification and Accuracy: Review and verify insurance information for all Inpatient and Swing Bed admissions to ensure accurate and up-to-date coverage is documented. Required Documentation Compliance: Confirm that all required patient forms, including but not limited to the MOON (Medicare Outpatient Observation Notice) form, have been properly signed by the patient and their guarantor. Primary Care Provider Accuracy: Audit patient records to ensure that the Primary Care Physician (PCP) listed is accurate and updated in the system. Medicare and Medicaid Eligibility Checks For all patients listed with Medicare or Medicaid, verify eligibility and confirm there are no active Medicare Advantage or Medicaid CMO (Care Management Organization) plans that would alter billing or coverage Portal Consent for Underage Patients Audit portal consents for patients under age 18 to ensure proper authorization and that access limitations for minors are observed in accordance with privacy regulations. Portal Enrollment Confirmation Review patient portal consent forms to ensure patients who opted to sign up were successfully sent an invitation and access link. Investigate and resolve any issues preventing access. PROFESSIONAL REQUIREMENTS: Follows Code of Conduct policy. Adheres to dress code; appearance is neat and clean. Completes annual educational requirements. Maintains regulatory requirements. Always maintain patient confidentiality. Reports to work on time and as scheduled; completes work within designated time. Wears identification when on duty; use computerized time clock system correctly. Completes in-services and returns in a timely fashion. Attends annual review and/or skills fair and department in-services, as scheduled. Attempts to end conversations and other interactions in a positive manner leave others with a good impression of the Hospital Authority of Miller County and its employees. Complies with all organizational policies regarding ethical business practices. Communicates the mission statement of the organization. GUEST RELATIONS STANDARDS: (All guest relation violations are subject to disciplinary action up to and including termination): Always treat others in a friendly, helpful manner. Refers co-workers to proper sources when unable to provide an answer. Interact with others in a professional and friendly manner. Takes interest in others and always gives full cooperation to fellow workers. Always maintains an open line of communication with other departments. Thoroughly familiar with the hospital and the services it offers. OTHER: Responsibility to Report: It is the responsibility of every employee of HAMC to comply with federal, state, and local laws and regulations, as well as HAMC Policies and Procedures. Every employee is held accountable to participate in, comply with and report concerns to his or her supervisor or the Compliance Officer if illegal or unethical behavior is suspected. As an employee of HAMC, you have been granted user access to applicable ePHI systems based on your position. This user or role-based access is intended to give you the minimum necessary access to perform your job function(s) only and should be used only as applicable. OTHER DUITIES: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Requirements EDUCATION, CREDENTIALS & EXPERIENCE REQUIREMENTS: High School graduate or equivalent Previous medical office experience preferred. Previous experience with health insurance and patient billing required. Completion of medical terminology course required. Complete a 30-day and 60 Day Competency Check List to become Certified as an Advanced beginner.

The Intake Referral Specialist (IRS) is responsible for ensuring that every referral is tracked and monitored until that referral has been successfully admitted to services. This position requires prompt follow up on all client referrals for services within 24 hours of initial referral for all In-home, Adult Day Health Center (ADH), Personal Care Home (PCH), and Transportation services. The IRS is responsible for effectively communicating with the prospective clients, family members, case managers, social workers, administrative staff, and upper level management through the referral process. Job Duties and Responsibilities Responsiblefor receiving and processing all referrals for In-home, Adult Day Health Center (ADH), Personal Care Home (PCH), and Transportation services. Coordinating admissions with the Clinical Department and the Admissions Nurse. Sending the referral to the appropriate program based on client type: Medicaid, Private Pay, Long-term Care Insurance, or Veteran's Aid and Attendance. Addressing cost share and electronic payment requirements. Increasing overall client census of the ADH, PCH, In-home and Transportation services and achieve specified census targets. Identifying all primary and secondary referral sources in the local marketing area and keep this list updated on a continuous basis. Preparing and maintaining referral log and tracking referrals daily. Developing, recommending, and implementing intake referral policies and procedures Establishing and maintain department records and reports; recommending new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed. Perform other duties as assigned. Minimum Qualifications (Knowledge, Skills, and Abilities) Bachelor's degree in Business or related field preferred Previous Intake Referral, Case Management or Office Management experience required INNOVATIVE SENIOR SOLUTIONS is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

Overview Who We Are: At Planet Fitness, our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of! Who You Are: All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone Characteristics that will make you a perfect match for our Front Desk Associate: You: Exhibit a positive and upbeat attitude. Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members. Pride yourself on your work while being punctual, reliable, and dependable. Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. Act with integrity and show respect to everyone around you. Exhibit strong communication skills and have an ability to listen and empathize. Inspire and motivate others to achieve their goals. Are a quick study with the ability to apply what you have learned during online and hands-on training. Responsibilities About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! Daily responsibilities for the Front Desk Associate also include: Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in. Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals. Resolve member concerns and escalate to a Manager as needed. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) Qualifications About Your Qualifications: 6-12 months of experience in a customer service environment is preferred Must be 18 years of age or older Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency Physical Demands of the Front Desk Associate: Continual standing and moving throughout the club to accomplish tasks during shift. Continual communicating in person or on the phone to exchange information during shift. Must be able to lift up to 75 pounds. Will encounter toxic chemicals during shift. Frequent cleaning and sanitizing of equipment and facilities. Moving self in different positions, including bending and twisting, to accomplish tasks. More reasons to join Planet Fitness! Medical, Dental, and Vision Insurance* Vacation*/Sick Time/Holiday Pay Free Black Card Membership 401(k) Retirement Savings Plan Term Life Insurance* Healthcare and Dependent Care Flexible Spending Accounts* Tuition Reimbursement Employee perks and discounts Engaging team-building competitions and social events *Please note that certain benefits listed above are for full-time employees only E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.

Looking for an outgoing, positive professional to work as a receptionist in an office setting. Job duties include but are not limited to: answering phones, greeting customers, processing policy changes, taking payments, and assisting owner. Other office duties as assigned. Excellent communication and people skills a must. Previous office experience required. Pay will be dependent upon experience level and there is room to grow within the company for the right person. Well-qualified candidates will have opportunity to advance in company including potential future licensing.

Job DescriptionFront Desk Receptionist Cairo, GA l $12.00 - $14.00 / HourWe are hiring a Front Desk Receptionist to provide exceptional care to children and their families. This team is committed to creating a welcoming and supportive environment. The front desk receptionist will be the first point of contact for patients and their families. This role involves managing front desk operations efficiently while ensuring a positive experience for all visitors. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to handle various administrative tasks with professionalism and attention to detail. Responsibilities Front desk check in: copays, insurance eligibilities, Hippa, patient demographics Confirm appointments and address balances and/or insurance issues Pull immunizations from Grits and find duplicates as you search Answer phone calls and transfer calls appropriately Take patient messages for triage or referrals, or send mail messages as needed Requests for medications/forms by patient message and protocol for sports physical Print excuses for patient and/or parent following correct office guidelines Pull questions for next day/week appointments, enter recall dates or make next checkup appointment Schedule rechecks, check-ups, and consults following office protocols Request medical records from hospitals/doctor offices as needed Scan/index paperwork into chart Requirements High School Diploma or GED Previous medical office experience preferred Excellent communication and interpersonal skills Strong organizational skills and the ability to multitask effectively Ability to handle sensitive information with confidentiality and professionalism Willing to undergo criminal background check Clean drug screen Location: Cairo, GAPay Range: $12.00 - $14.00 / HourSchedule: Monday - Friday, Rotating hours from 7:15 AM - 4:15 PM, 8:00 AM - 5:00 PM, or 8:30 AM -5:30 PM. New Hire Solutions is proud to be an Equal Opportunity Employer and Drug Free Workplace. We Are On A Mission:We seek to be a resource that bridges the gap between the needs of the employer and the job seeker by providing personalized service for each client. We make the job-seeking and hiring process easier, to help companies build a better workplace. We communicate on a personal level to understand the needs of both the job seeker and the employer. We use a variety of platforms and strategies to bring awareness to opportunities throughout Southwest Georgia. Join Our Talent Community Today: ************************************

At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience Coordinator, you will have the opportunity to give back to communities and positively affect patients' lives. Job Type: Full Time Salary: $17 - $20 / hour At Aspen Dental, we put You First. We offer: A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match* Career development and growth opportunities with our best-in-class training program to support you at every stage of your career A fun and supportive culture that encourages collaboration and innovation Free Continuous Learning through TAG U How You'll Make a Difference As a Patient Coordinator, you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in a four-week training program to succeed in your role. Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards Provide patient support by scheduling and confirming patient appointments, organizing charts, verifying insurance and payment collection Balance nightly deposits and credit card processing Additional tasks as assigned by the Manager Preferred Qualifications High school diploma or equivalent Strong communication and interpersonal skills with an ethical mindset High regard for time management Organized and detail oriented Must be age 18 or older Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. *May vary by independently owned and operated Aspen Dental locations. ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Description Under the leadership of the Manager, Physician Services, the Medical Receptionist is an active member of the Physician Services team that delivers office support consistent with the strategic vision, goals, philosophy and direction of Physician Services and CRHS. The Medical Receptionist provides clerical and administrative support to the medical office staff, maintaining files and records, scheduling office appointments and preparing reports or other documents as directed. The Medical Receptionist ensures that the medical office operates in an efficient manner and collects, verifies and submits patient billing information for reimbursement. Basic Qualifications: Education: Requires a high school diploma with an emphasis in Office Occupations and Administrative Skills or a GED state certification. A business office school, Medical Assistant program or Associate's degrees is preferred. Experience: Requires up to one year of work-related on-the-job experience or any equivalent combination of education, training and experience. Licensure, Registrations & Certifications: Requires and maintains a current and valid driver's license and proof of insurance. Essential Job Responsibilities: Provides clerical and administrative support to the medical office staff ensuring it operates efficiently. Enters and tracks the timely submission of patient-related paperwork, supplemental orders and billing-related information. Coordinates with Financial Services billing-related issues to ensure the maximum reimbursement for services rendered is obtained. Prepares medical office financial reports and submits reports to Financial Services according to established procedures and within established timeframes. Receives patient payments and prepares daily deposit for funds received according to established procedures. Requisitions from CRHS all required office and medical supplies, and places them into the medical office inventory once received. Promotes teamwork on a daily basis by encouraging communication and reporting problems and concerns to the Director, Physician Services. Assists the physicians with reports and correspondence as directed. Assists with the coordination of medical office sponsored special events, meetings, seminars, educational or training programs. Ensures the office's physical space Is well maintained and provides a comfortable, safe and secure environment for all patients', guest and staff. Greet and register patients in EHR. Responsible for patient paperwork completion. Insurance verification. Collect co pays. Petty cash reconciliation. Answer incoming calls, take messages or transfer to desired extension. Post daily charges when applicable. Schedule appointments and maintain patient charts. Contact patients of upcoming appointments Schedule incoming referrals. Performs other related job duties as assigned.

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open A Typical Day... Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future. It would be even better if you also had... * High school diploma or equivalent * Ability to work flexible schedule and/or in multiple locations * Sales/marketing experience What you'll bring to the team... * Answer phones and greet clients in a personalized, friendly, and inviting manner * Match clients with the best-suited tax professional for their needs * Schedule clients how they would like to be scheduled * Help to ensure all clients needs have been met during service both in person, over the phone or virtually * Maintain office cleanliness and organization of resources with team members * Other duties as assigned Your Expertise: * Experience working in a fast-paced environment * Previous experience in a customer service environment * Ability to multi-task * Strong organizational and time-management skills * Computer proficient with the ability to use Microsoft Office Why work for us At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs. * Employee Assistance Program with Health Advocate. * Wellbeing program, BetterYou, to help you build healthy habits. * Neurodiversity and caregiver support available to you and your family. * Various discounts on everyday items and services. * Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. * Click here to checkout all available benefits. The Community You Will Join: At H&R Block we remain committed to building a Connected Culture - one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you're looking to make an impact, H&R Block is the place for you. Sponsored Job #10810 Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future.

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Education & Experience College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Physical Requirements Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods Ability to type and/or edit data on a keyboard at 45 wpm for extended periods of time Ability to sit at a computer workstation for prolonged periods of time Ability to perform repetitive tasks with accuracy Ability to lift, carry, pull and push up to 30 lbs Ability to work in varying temperatures. May be exposed to mechanical, electrical, chemical and fume hazards General Requirements Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Williams Investment Company standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Williams Investment Company Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Ability to read, write and communicate effectively in English, both written and verbal Perform other duties as requested by management. Fundamental Requirements Greet and welcome all guests approaching the Front Desk. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log daily. Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area.

Patient Access Rep- Archbold Grady Patient Financial Services# Description: Answer office telephones and direct caller appropriately Schedule appointments for patients Patient registration, check patients in and out at front desk Ability to complete daily office tasks in a timely manner Effectively communicate with patients taking into consideration their age and level of understanding Insurance verification # Experience/Qualifications: Must have a high school diploma or GED Must enjoy working with the public Computer skills necessary Previous medical experience preferred # Perks/Benefits: (for eligible employees): Have optimal opportunity for career growth within our growing organization Medical / Dental Retirement Plan PTO and paid life insurance## # What Sets Us Apart Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla. For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special.# You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team.# What we offer: We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living. We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area. Below are a few of the benefits Archbold Medical Center offers to employees: Work/Life Balance Planning for the Future Low-Cost Prescriptions Health # Wellness Benefits Planning for Life#s Unexpected Moments Helping You to Advance Your Career Mission To provide safe, innovative and compassionate care for our communities. Vision A healthier region, stronger communities, meaningful work, and trusted care Patient Access Rep- Archbold Grady Patient Financial Services Description: Answer office telephones and direct caller appropriately Schedule appointments for patients Patient registration, check patients in and out at front desk Ability to complete daily office tasks in a timely manner Effectively communicate with patients taking into consideration their age and level of understanding Insurance verification Experience/Qualifications: Must have a high school diploma or GED Must enjoy working with the public Computer skills necessary Previous medical experience preferred Perks/Benefits: (for eligible employees): Have optimal opportunity for career growth within our growing organization Medical / Dental Retirement Plan PTO and paid life insurance What Sets Us Apart Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla. For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special. You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team. What we offer: We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living. We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area. Below are a few of the benefits Archbold Medical Center offers to employees: * Work/Life Balance * Planning for the Future * Low-Cost Prescriptions * Health & Wellness Benefits * Planning for Life's Unexpected Moments * Helping You to Advance Your Career Mission To provide safe, innovative and compassionate care for our communities. Vision A healthier region, stronger communities, meaningful work, and trusted care

Job DescriptionDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation: $12 hourly Responsibilities: Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Mitigate customer complaints as needed Connect with the housekeeping department to ensure guest accommodations are ready General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Qualifications: Has experience answering telephone calls and troubleshooting stressful situations High school diploma, GED, or equivalent Has previous experience or working knowledge of Microsoft Office and reservation management systems Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills 1+ year of hotel industry experience or related job preferred About Company The SpringHill Suites by Marriott Tifton is Tifton's only all-suite hotel, seamlessly blending exceptional service and functional design, offering the modern amenities our guests need and expect to stay refreshed and focused during their travels. Our success in consistently ranking in the top 5% of hotels in our brand. This success is further built on by our Core Values - entrepreneurial spirit, work-life balance, doing what is right, respect, and valuing our team. Perks & benefits: Health Insurance | Dental & Vision | Health & Wellness Resources | Company Discounts | PTO | Paid Holidays | Monthly Bonuses | 401(k) | Competitive Compensation Operated under license from Marriott International, Inc. or one of its affiliates.

Job Description Our Mission: "Helping People Hear Better" Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to work within our amazing organization. Club: Sam's Club in Albany, GA Hours: Full time/ Tuesday-Saturday 9am-6pm Pay: $18+/hr What you will be doing: • Share our passion of giving the gift of hearing by locating people who need hearing help • Directing members to our hearing aid center inside the store • Interacting with Patients to set them up for hearing tests and hearing aid purchases • Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center • 30-50 outbound calls daily. • Promote all Lucid Hearing products to members with whom they engage. • Educate members on all of products (non hearing aid and hearing aid) when interacting with them • Assist Providers when necessary, calling past tested Members, medical referrals to schedule return, etc. What are the perks and benefits of working with Lucid Hearing: Medical, Dental, Vision, & Supplemental Insurance Benefits Company Paid Life Insurance Paid Time Off and Company Paid Holidays 401(k) Plan and Employer Matching Continual Professional Development Career Growth Opportunities to Become a LEADER Associate Product Discounts Qualifications Who you are: Willingness to learn and grow within our organization Sales experience preferred Stellar Communication skills Business Development savvy Appointment scheduling experience preferred A passion for educating patients with hearing loss Must be highly energetic and outgoing (a real people person) Be comfortable standing multiple hours Additional Information We are an Equal Employment Opportunity Employer.

Full-time Description The Patient Access Services Representative II is responsible for independently managing patient registration, insurance verification, and customer service functions. The representative at this level is expected to have a thorough understanding of patient access workflows and manage more complex situations. In addition to performing all outpatient and inpatient registration functions including hospital cashiering and insurance verification. Ensures that patients meet financial requirements. Provides general information to hospital users, patients, and families. Communicates effectively to service delivery areas to maximize patient flow and customer service. Provides excellent patient focused customer service. Shifts for the PAS Department are: 1st Shift (7 AM - 3 PM) 2nd Shift (3 PM - 11 PM) 3rd Shift (11 PM - 7 AM) GENERAL REQUIREMENTS: • Performs all job responsibilities in alignment with the mission and vision of the organization. • Performs other duties as required and completes all job functions as per departmental policies and procedures. • Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs). • Attend staff meetings and complete mandatory in-services and requirements and competency evaluations on time. • Wear protective clothing and equipment as appropriate. GENERAL SKILLS: • Ability to communicate in English, both verbally and in writing. • Additional languages preferred. • Strong written and verbal skills. • Basic Computer Skills WORKING CONDITIONS: • General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels. • May be exposed to high noise levels and bright lights. • May be exposed to limited hazardous substances or body fluids, or infectious organisms. • May be required to change from one task to another or different nature without loss of efficiency or composure. • Periods of high stress and fluctuating workloads may occur. • May be scheduled as needed including overtime. PHYSICAL REQUIRMENTS & DEMANDS: • Have near normal hearing: Hear alarms/telephone/normal speaking voice. • Have near normal vision: Clarity of vision (both near and far), ability to distinguish colors. • Have good manual dexterity. • Have good eye-hand foot coordination. • Ability to perform repetitive tasks/motion. • Continuously within shift (67-100%): Standing, Walking. • Frequently within shift (34-66%): Bending/Stooping, Pushing/Pulling, Lift/carry up to 20lbs, Lift/carry greater than 20 lbs. with assistance. • Occasionally within shift (1-33%): Sitting, Climbing, Twist at waist, Lift/Carry greater than 50 lbs. with assistance, Reaching above shoulder. MISSION STATEMENT: QUALITY HEALTHCARE: In our continuing effort to enhance the quality of life for the communities we serve, the Hospital Authority of Miller County is committed to the delivery of superior, safe, cost-effective healthcare through the provisions of education prevention, diagnosis, and treatment. JOB SPECIFIC COMPETENCIES: • Responsible for obtaining necessary demographic and financial data through patient interviews, the centralized scheduling system and system queries to complete the pre-registration process. • Assures all check-in procedures are completed, and monitors patient wait times, communicating changes to the patient, as necessary. Reads and interprets insurance responses. • Communicates financial obligations to patients and collects fees at time of service as appropriate. • Accurately performs medical record maintenance and releases. • Performs cash posting following department guidelines. • Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights. • Must maintain high regard for confidentiality. • Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly. Performs cash posting following department guidelines. • Communicates the purpose of and completes all necessary regulatory forms with patient. • Completes patient's visit by scheduling any necessary follow-up appointments to include any specialty or ancillary services as possible. • Documents financial arrangements. • Assist with departmental workflow as needed. • Communicates with Physician Offices, Staff, and other departments. • Familiar with Advance Beneficiary Notice, Medicare Secondary Questionnaire, Medicare Outpatient Observation Notice, Important Message from Medicare, precertification, ICD-10 coding, Medical Terminology. • Identifies patients who require early financial counseling intervention. • Maintains knowledge of departmental applications i.e., CERNER, Relias, Heartland, Hometown Health, GAMMIS, Availity, my ABILITY, and other systems utilized by Patient Access Services. • Multiple tasks and responsibilities. I must pay attention to detail. Ability to perform efficiently and effectively under stress. • Adherent to Strict EMTALA guidelines in financial data collection and collection of co-pays are followed. • Strong teamwork between the clinical staff and the financial staff is required. • Strong teamwork, communication and customer service skills are required. • Handles a high volume of incoming calls. • Responds to questions and concerns and directs them to an appropriate location or department. • Responsible for reviewing hospital outpatient service orders for accuracy and medical necessity when required. • Performs all other duties and projects assigned. • Presents consent forms and notifications to patients and obtains all necessary patient signatures and information at time of arrival. • May initiate and perform administrative duties to ensure efficient daily business operations, including participating in the office/department opening and closing procedures, assisting with maintaining, ordering, and restocking front office supplies, and receiving and distributing mail. • Assist Supervisor and/or Manager with development of staff by being available to teammates, acting as a resource to help complete complicated/complex tasks, providing on the job training to team, and seeking out opportunities to become actively involved in staff workflow and development. Additional Responsibilities: May be separate from PAR Duties Auditing and Quality Review In addition to core registration responsibilities, the Patient Access Representative will perform regular audits and quality checks to ensure accuracy, compliance, and optimal patient experience. The following auditing duties are included in this role: Auditing Responsibilities: • Insurance Verification and Accuracy: Review and verify insurance information for all Inpatient and Swing Bed admissions to ensure accurate and up-to-date coverage is documented. • Required Documentation Compliance: Confirm that all required patient forms, including but not limited to the MOON (Medicare Outpatient Observation Notice) form, have been properly signed by the patient or their guarantor. • Primary Care Provider Accuracy: Audit patient records to ensure that the Primary Care Physician (PCP) listed is accurate and updated in the system. • Medicare Secondary Payer (MSP) Questionnaires: Ensure that MSP questionnaires are completed and accurate, with appropriate documentation and any necessary follow up completed in a timely manner • Medicare and Medicaid Eligibility Checks For all patients listed with Medicare or Medicaid, verify eligibility and confirm there are no active Medicare Advantage or Medicaid CMO (Care Management Organization) plans that would alter billing or coverage • Portal Consent for Underage Patients Audit portal consents for patients under age 18 to ensure proper authorization and that access limitations for minors are observed in accordance with privacy regulations. • Portal Enrollment Confirmation Review patient portal consent forms to ensure patients who opted to sign up were successfully sent an invitation and access link. Investigate and resolve any issues preventing access. PROFESSIONAL REQUIREMENTS: • Follows Code of Conduct policy. • Adheres to dress code; appearance is neat and clean. • Completes annual educational requirements. • Maintains regulatory requirements. • Always maintain patient confidentiality. • Reports to work on time and as scheduled; completes work within designated time. • Wears identification when on duty; use computerized time clock system correctly. • Completes in-services and returns in a timely fashion. • Attends annual review and/or skills fair and department in-services, as scheduled. • Attempts to end conversations and other interactions in a positive manner leave others with a good impression of the Hospital Authority of Miller County and its employees. • Complies with all organizational policies regarding ethical business practices. • Communicates the mission statement of the organization. GUEST RELATIONS STANDARDS: (All guest relation violations are subject to disciplinary action up to and including termination): • Always treat others in a friendly, helpful manner. • Refers co-workers to proper sources when unable to provide an answer. • Interact with others in a professional and friendly manner. • Takes interest in others and always gives full cooperation to fellow workers. • Always maintains an open line of communication with other departments. • Thoroughly familiar with the hospital and the services it offers. OTHER: • Responsibility to Report: It is the responsibility of every employee of HAMC to comply with federal, state, and local laws and regulations, as well as HAMC Policies and Procedures. Every employee is held accountable to participate in, comply with and report concerns to his or her supervisor or the Compliance Officer if illegal or unethical behavior is suspected. • As an employee of HAMC, you have been granted user access to applicable ePHI systems based on your position. This user or role-based access is intended to give you the minimum necessary access to perform your job function(s) only and should be used only as applicable. OTHER DUITIES: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Requirements EDUCATION, CREDENTIALS & EXPERIENCE REQUIREMENTS: Associate degree from an accredited college or University is required. Minimum of six (6) years medical office experience required. Complete the competency check List at 30 days, 3-month and 6-month intervals, with the expectation of demonstrating mastery of job skill outlined for each area. (ER, MCMC, MDC, Rehab) Previous experience with health insurance and patient billing required. Completion of medical terminology course required. Ability to train, mentor, and support junior staff. Proficient in registration process and electronic health records (EHR) at Hospital Authority of Miller County