Front desk coordinator jobs in Grand Forks, ND - 91 jobs

Job Description Patient Scheduling Coordinator - Help Improve Access to Mental Health Care! Rural Psychiatry Associates is seeking a Patient Scheduling Coordinator to join our growing team! If you are highly organized, detail-oriented, and passionate about delivering exceptional patient care, this is your opportunity to make a meaningful impact in mental health services. Why Join Us? At Rural Psychiatry Associates, our mission is to provide high-quality mental health care to communities that may not otherwise have access to these essential services. Through both in-person and telemedicine care, we serve patients of all ages across North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska in hospitals, clinics, schools, and senior living facilities. As a Patient Scheduling Coordinator, you will play a vital role in ensuring a seamless scheduling process, helping patients access the care they need while supporting our healthcare providers in optimizing their schedules. The Role: What to Expect Location: Based in our Grand Forks, ND office. Schedule: Full-time, Monday - Friday. Collaborative Support: Work closely with patients, healthcare providers, and administrative teams to coordinate efficient patient scheduling. Key Responsibilities Appointment Scheduling: Efficiently schedule patient appointments, optimizing provider availability. Patient Communication: Provide exceptional customer service by assisting patients with scheduling inquiries and appointment-related concerns. Record Management: Maintain accurate and up-to-date appointment records while adhering to confidentiality and HIPAA guidelines. Coordination & Follow-Up: Ensure smooth patient flow by coordinating follow-up care and rescheduling as needed. Insurance & Demographics: Accurately input and verify patient demographic and insurance information. Telehealth Support: Maintain a thorough understanding of telehealth technologies to facilitate virtual appointments. Administrative Support: Assist with additional scheduling and clerical tasks as needed. What We're Looking For High school diploma or equivalent required. Experience in scheduling appointments, preferably in a healthcare setting. Strong communication skills, both written and verbal. Attention to detail with the ability to multitask in a fast-paced environment. Proficiency in electronic health record (EHR) systems and general computer skills. Ability to maintain patient confidentiality and adhere to HIPAA regulations. Highly organized, self-motivated, and able to work independently. Strong time management and prioritization skills. Willingness to learn and adapt to new technologies. What We Offer We prioritize the well-being of our team members just as much as our patients. Our benefits include: Medical, Dental & Vision Insurance Long & Short-Term Disability Insurance Life Insurance 401(k) Retirement Plan Generous Paid Time Off (accrual based on hours worked) Paid Holidays If you're looking for a rewarding career in healthcare administration where you can truly make a difference, apply today! Job Posted by ApplicantPro

Everything we do is underscored by a why - and that why is one another. Under the direction of the practice manager, the Registration Specialist Clinic will be responsible for answering incoming calls for the clinic, responding to a variety of patient requests and inquires including scheduling appointments for physicians and hospital related appointments and procedures. In addition,the Registration Specialist Clinic will focus on obtaining the required information from the Patient/family to complete registration, complete verification through use of various software, complete Medicare secondary (MSP) questions, and look up current insurance and co-pay information. Essential Job Functions: Accurately registers patients by collecting and recording demographic, insurance, financial, and clinical data in the computer system. Records and collects necessary patient account documents. Collects self-pay balances, pre-payment amounts, and co-pays per guidelines, if applicable. Creates accounts for new patients and updates accounts for previous patients to ensure accurate services and account processing. Schedules patient visits and/or procedures, while coordinating appointments with other departments to meet the patient/provider needs. Accurately schedules and registers appointments. Maintains knowledge of and complies with third-party payers' requirements for verifying insurance information, obtains authorizations/pre-certifications, and completes other activities to ensure services are billed and reimbursed appropriately. Reviews Medicare accounts for completed MSPQ. Modifies work schedule to meet department goals/deadlines and the needs of the department and patients. Performs other duties as assigned or needed to meet the needs of the department/organization. Education: • Preferred: Associates - Healthcare Work Experience: • Preferred: A minimum of 1 year Related Experience Language Requirements: This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members. Physical Demands : • Sit: Continuously (67-100%)• Stand: Occasionally (5-33%)• Walk: Occasionally (5-33%)• Stoop/Bend: Occasionally (5-33%)• Reach: Frequently (34-66%)• Crawl: Not Applicable• Squat/Crouch/Kneel: Occasionally (5-33%)• Twist: Occasionally (5-33%)• Handle/Finger/Feel: Continuously (67-100%)• See: Continuously (67-100%)• Hear: Continuously (67-100%) Weight Demands: • Lift -Floor to Waist Level: Light (10-20 pounds)• Carry: Sedentary ( Working Conditions: • Indoor: Continuously (67-100%)• Outdoor: Not Applicable• Extreme Temperature: Not Applicable Driving Requirement Definitions: Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials. Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily. Occasional Drivers: Persons who drive from once per month to as frequently as once per week. Infrequent Drivers: Persons who are generally not expected to drive. Driving Requirement for this position: Infrequent DriverReference ID: R7081 Making a real difference. For one another. To take the best care of our patients and community - including friends, family, and neighbors - we need people who are committed to growth, excellence, and one another. At Altru, you'll find a culture where support and teamwork are at the heart of what we do. You'll have opportunities to advance your skills, work with the latest technologies, experience the fulfillment that comes from giving back, and take your career wherever you want it to go. Join our team and be a part of a small community with a big heart. Altru offers a comprehensive benefits package to its full- and part-time employees. Excellent benefits include a health plan and 401(k) retirement plan. Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO)

Requirements Qualifications Education: High School Diploma or GED. Certification: CNA, MA or LPN preferred. Experience: experience in providing care to older adults in hospital or nursing facility environment. Experience performing secretarial or clerical duties, working with computers and electronic medical records. Good driving record, comfort with transportation and driving a van. Experience transporting patients, preferred but not required. Knowledge of community resources for older adults, familiarity with medical terminology and medical team roles functioning with other hospital departments.

Job Title: Scheduler Status: Full-Time On-Call Requirement: Yes - included in rotating on-call schedule The Scheduler at All Embracing Home Care (AEHC) is responsible for coordinating and maintaining staff schedules to ensure consistent, high-quality services for individuals receiving supports in Aging and Developmental Disabilities programs. This position plays a critical role in ensuring coverage, responding to call-ins, supporting Care Managers, and participating in an on-call rotation to address after-hours scheduling and staffing needs. Essential Duties and Responsibilities Scheduling & Coverage Create, maintain, and update staff schedules in accordance with individual service plans, authorizations, and staffing ratios. Ensure appropriate coverage for all shifts, including residential, in-home, and community-based services. Coordinate shift replacements and fill open shifts using approved staffing procedures. Communicate schedule changes clearly and professionally to Care Managers and leadership. On-Call Responsibilities Participate in a rotating on-call schedule, including evenings, weekends, and holidays as assigned. Respond to after-hours calls related to staffing shortages, emergencies, and urgent scheduling concerns. Follow AEHC on-call protocols and escalation procedures. Document on-call incidents and actions taken, and communicate follow-up needs to leadership. Communication & Coordination Maintain professional and timely communication with Care Managers, Program Coordinators, and leadership. Collaborate with supervisors to anticipate staffing needs and minimize service disruptions. Notify leadership of recurring scheduling challenges or staffing concerns. Compliance & Documentation Ensure scheduling practices align with AEHC policies, state regulations, and payer requirements. Maintain accurate scheduling records and documentation. Protect confidential employee and individual information in compliance with HIPAA and agency standards. Administrative Support Assist with tracking attendance, overtime, and availability as needed. Support onboarding by coordinating initial schedules for new hires. Perform other related duties as assigned to support agency operations. Qualifications Required High school diploma or equivalent. Strong organizational and time-management skills. Ability to manage multiple priorities in a fast-paced environment. Reliable phone access and availability for on-call rotation. Strong communication and problem-solving skills. Basic computer proficiency and ability to learn scheduling software. Preferred Experience in home care, healthcare, human services, or scheduling. Familiarity with Aging and/or Developmental Disabilities services. Knowledge of state service requirements and staffing expectations. Knowledge, Skills, and Abilities Ability to remain calm and professional during urgent or stressful situations. Strong attention to detail and accuracy. Ability to work independently and make sound decisions within established guidelines. Dependable, flexible, and responsive. Work Environment Office Setting On-call responsibilities as assigned. Requires availability during assigned on-call rotation times. Physical & Mental Demands Ability to sit, stand, and use office equipment for extended periods. Ability to respond to after-hours calls and manage urgent staffing needs. Benefits Available Medical Dental Vision Hospital Critical Illness Accidental Life Insurance Simple IRA ****************************

Patient Scheduling Coordinator - Help Improve Access to Mental Health Care! Rural Psychiatry Associates is seeking a Patient Scheduling Coordinator to join our growing team! If you are highly organized, detail-oriented, and passionate about delivering exceptional patient care, this is your opportunity to make a meaningful impact in mental health services. Why Join Us? At Rural Psychiatry Associates, our mission is to provide high-quality mental health care to communities that may not otherwise have access to these essential services. Through both in-person and telemedicine care, we serve patients of all ages across North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska in hospitals, clinics, schools, and senior living facilities. As a Patient Scheduling Coordinator, you will play a vital role in ensuring a seamless scheduling process, helping patients access the care they need while supporting our healthcare providers in optimizing their schedules. The Role: What to Expect Location: Based in our Grand Forks, ND office. Schedule: Full-time, Monday - Friday. Collaborative Support: Work closely with patients, healthcare providers, and administrative teams to coordinate efficient patient scheduling. Key Responsibilities Appointment Scheduling: Efficiently schedule patient appointments, optimizing provider availability. Patient Communication: Provide exceptional customer service by assisting patients with scheduling inquiries and appointment-related concerns. Record Management: Maintain accurate and up-to-date appointment records while adhering to confidentiality and HIPAA guidelines. Coordination & Follow-Up: Ensure smooth patient flow by coordinating follow-up care and rescheduling as needed. Insurance & Demographics: Accurately input and verify patient demographic and insurance information. Telehealth Support: Maintain a thorough understanding of telehealth technologies to facilitate virtual appointments. Administrative Support: Assist with additional scheduling and clerical tasks as needed. What We're Looking For High school diploma or equivalent required. Experience in scheduling appointments, preferably in a healthcare setting. Strong communication skills, both written and verbal. Attention to detail with the ability to multitask in a fast-paced environment. Proficiency in electronic health record (EHR) systems and general computer skills. Ability to maintain patient confidentiality and adhere to HIPAA regulations. Highly organized, self-motivated, and able to work independently. Strong time management and prioritization skills. Willingness to learn and adapt to new technologies. What We Offer We prioritize the well-being of our team members just as much as our patients. Our benefits include: Medical, Dental & Vision Insurance Long & Short-Term Disability Insurance Life Insurance 401(k) Retirement Plan Generous Paid Time Off (accrual based on hours worked) Paid Holidays If you're looking for a rewarding career in healthcare administration where you can truly make a difference, apply today!

Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Facility: Grand Forks Orthopedics Location: Grand Forks, ND Address: 3035 Demers Ave, Grand Forks, ND 58201, USA Shift: 8 Hours - Day Shifts Job Schedule: Full time Weekly Hours: 40.00 Salary Range: $16.25 - $23.00 Job Summary Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford. REGISTRATION * Greet patients & verifies demographics * Creating, scanning & routing documents or electronic forms * Inform patients what the document is & capture signatures on necessary paperwork * Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures * Collects co-payments, pre-payments, and payments on account balances * May work through the registration work queue to address and resolve registration errors or denied insurance claims SCHEDULING * Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule * Obtain and coordinate referrals & conduct pre-authorization * Arrange interpreter services * Check patients in/out * Operate multi-line phone * May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers ADDITIONAL DUTIES MAY INCLUDE * Preparation & coordination of charts * Organize supporting provider documents * Initiation & collaboration of patient financial assistance * Track patient visits & health information management on patient accounts * Compile, distribute, administer, and score assessments * Coordination of Telemed appointments * Reminder calls for appointments * Hospital admission * Office duties, such as make copies or send faxes Qualifications High school diploma or equivalent preferred. Post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired. May require BLS for certain locations and/or settings. Benefits Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit *********************************** . Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call ************** or send an email to ************************ . Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment. Req Number: R-0246814 Job Function: Revenue Cycle Featured: No

We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Medical Receptionist is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Medical Receptionist possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness. Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days. Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system. Conducts “love” calls, mails birthday and greeting cards to patients commemorating special events. Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual. Clearly communicates information about ChenMed clinical personnel to patients and other individuals. Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary. Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving. Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc. Presents patients with customer service survey during check out and escalates if needed for immediate service recovery. Participates in daily and weekly huddles to provide details on patients. Regulates and monitors aspects of transportation, including: Driver's lists/patients, medication deliveries, grocery deliveries, driver's behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients. Other responsibilities may include: Maintains the confidentiality of patients' personal information and medical records. Reviews patients' personal and appointment information for completeness and accuracy. Transmits correspondence by mail, email or fax. Performs other duties as assigned and modified at manager's discretion. KNOWLEDGE, SKILLS AND ABILITIES: Exceptional customer service skills and passion for serving others Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems Knowledge of ChenMed Medical products, services, standards, policies and procedures Skilled in operating phones, personal computers, software and other basic IT systems Ability to communicate with employees, patients and other individuals in a professional and courteous manner Detail-oriented to ensure accuracy of reports and data Outstanding verbal and written communication skills Demonstrated strong listening skills Positive and professional attitude Knowledge of ChenMed Medical products, services, standards, policies and procedures Proficient in Microsoft Office Suite products including Excel, Word and Outlook Ability and willingness to travel locally and regionally up to 10% of the time Spoken and written fluency in English EDUCATION AND EXPERIENCE CRITERIA: High school diploma or equivalent education required Graduation from a nationally accredited Medical Assistant program preferred A minimum of 1 year of work experience in a medical clinic or similar environment required BLS for Healthcare Providers preferred PAY RANGE: $14.3 - $20.42 Hourly The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions. EMPLOYEE BENEFITS ****************************************************** We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

At Beltone, we are passionate about delivering the gift of hearing. As a Patient Care Coordinator, you can change the lives of our patients. Our success is contributed to a collaborative work environment where patient needs always cone first and employees are empowered. The Patient Care Coordinator will be the face of the practice and will create an extraordinary patient experience. Compensation is $19/hour. Benefits include 2 weeks of PTO and other benefits are available. Responsibilities Perform general office and administrative duties assisting the Hearing Care Professional (HCP) with the patient process. Successfully utilize the scheduling system to maximize test opportunities for the office. Actively call current, past and potential patients through identified sources. Track and report appointment results. Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals. Responsible for professional answering incoming phone calls and messages, as well as follow-up activities with patients. Process and document clinic forms accurately to ensure HIPAA and State law compliance (i.e., patient records, financial forms, and insurance contracts). Verify patient eligibility, submit insurance claims. Manage process until claim is funded. Reconcile cash balance and manage Account Receivables and Payables. Maintain a clean and welcoming office and work environment. Qualifications High School diploma or equivalent is required. 2 years' office experience is preferred. 2 years' sales and customer service experience preferred. Must be proficient in MS Office. Team player with an enthusiastic and positive attitude. Beltone offers innovative hearing technology, plus superior patient care which makes us a great place to grow professionally. You can expect a wide range of excellent employee benefits that make it truly rewarding to work with us. We value commitment to excellence in patient care, integrity, honesty and respect for our internal staff. Applicable experience includes candidates with employment history of: Medical Receptionist, Receptionist in healthcare office, Front Desk Reception We are an Equal Opportunity Employer and do not discriminate against any employee or applicant. #LI-Beltone

Provides follow up services to patients to ensure better customer service. Documents, analyzes, and implements programs to address patient concerns to help increase our customer satisfaction. Essential Functions and Responsibilities: 1. Serves as internal resource for managers in the use of the online patient satisfaction survey data tool and related data analysis. 2. Provides assistance and support to management in understanding survey reports and findings including: * Evaluates survey results, identifying trends and target areas for improvement. * Creates customized reports and presentations. * Assists leadership in the developing action plans based on report data; monitors plan results. * Monitors patient satisfaction "best practices" within healthcare industry; serves as organizational resource for related information. 3. Assists in the development and implementation of various customer care programs to increase the awareness of quality care for the patients and their families. 4. Assists in the development and implementation of policies and procedures that affect patient care and patient satisfaction. 5. Builds and maintains effective working relationships with patients, physicians, employees, and visitors in a friendly and cordial manner, in person or on the telephone, thus promoting a positive service image for the organization. 6. Works with the patient, family members and medical staff as an advisor to facilitate the resolution of care issues. 7. Provides education regarding patient relations topics to hospital personnel * Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. * Complies with federal, state, and local legal and certification requirements by studying existing and new legislation; anticipating future legislation; enforcing adherence to requirements; advising management on needed actions. 10. Performs other related duties as required and directed. Qualifications: Required * Associate degree in business administration or related field * Six months previous customer service experience OR * 3 years direct customer service experience Preferred: * Previous process improvement and customer service experience Additional Information * Schedule: Full-time * Requisition ID: 25006349 * Daily Work Times: 8:00am-4:30pm * Hours Per Pay Period: 80 * On Call: No * Weekends: No

Patient Scheduling Coordinator - Help Improve Access to Mental Health Care! Rural Psychiatry Associates is seeking a Patient Scheduling Coordinator to join our growing team! If you are highly organized, detail-oriented, and passionate about delivering exceptional patient care, this is your opportunity to make a meaningful impact in mental health services. Why Join Us? At Rural Psychiatry Associates, our mission is to provide high-quality mental health care to communities that may not otherwise have access to these essential services. Through both in-person and telemedicine care, we serve patients of all ages across North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska in hospitals, clinics, schools, and senior living facilities. As a Patient Scheduling Coordinator, you will play a vital role in ensuring a seamless scheduling process, helping patients access the care they need while supporting our healthcare providers in optimizing their schedules. The Role: What to Expect Location: Based in our Grand Forks, ND office. Schedule: Full-time, Monday - Friday. Collaborative Support: Work closely with patients, healthcare providers, and administrative teams to coordinate efficient patient scheduling. Key Responsibilities Appointment Scheduling: Efficiently schedule patient appointments, optimizing provider availability. Patient Communication: Provide exceptional customer service by assisting patients with scheduling inquiries and appointment-related concerns. Record Management: Maintain accurate and up-to-date appointment records while adhering to confidentiality and HIPAA guidelines. Coordination & Follow-Up: Ensure smooth patient flow by coordinating follow-up care and rescheduling as needed. Insurance & Demographics: Accurately input and verify patient demographic and insurance information. Telehealth Support: Maintain a thorough understanding of telehealth technologies to facilitate virtual appointments. Administrative Support: Assist with additional scheduling and clerical tasks as needed. What We're Looking For High school diploma or equivalent required. Experience in scheduling appointments, preferably in a healthcare setting. Strong communication skills, both written and verbal. Attention to detail with the ability to multitask in a fast-paced environment. Proficiency in electronic health record (EHR) systems and general computer skills. Ability to maintain patient confidentiality and adhere to HIPAA regulations. Highly organized, self-motivated, and able to work independently. Strong time management and prioritization skills. Willingness to learn and adapt to new technologies. What We Offer We prioritize the well-being of our team members just as much as our patients. Our benefits include: Medical, Dental & Vision Insurance Long & Short-Term Disability Insurance Life Insurance 401(k) Retirement Plan Generous Paid Time Off (accrual based on hours worked) Paid Holidays If you're looking for a rewarding career in healthcare administration where you can truly make a difference, apply today!

Everything we do is underscored by a why - and that why is one another. Under the direction of the practice manage, the Registration Specialist Float will be responsible for answering incoming calls for the clinic, responding to a variety of patient requests and inquires including scheduling appointments for physicians and hospital related appointments and procedures. In addition, the Registration Specialist Float will focus on obtaining the required information from the Patient/family to complete registration, complete verification through use of various softwares, complete Medicare secondary (MSP) questions, and look up current insurance and co-pay information. Essential Job Functions: Accurately registers patients by collecting and recording demographic, insurance, financial, and clinical data in the computer system. Records and collects necessary patient account documents. Collects self-pay balances, pre-payment amounts, and co-pays per guidelines, if applicable. Creates accounts for new patients and updates accounts for previous patients to ensure accurate services and account processing. Schedules patient visits and/or procedures, while coordinating appointments with other departments to meet the patient/provider needs. Maintains knowledge of and complies with third-party payers' requirements for verifying insurance information, obtains authorizations/pre-certifications, and completes other activities to ensure services are billed and reimbursed appropriately. Reviews Medicare accounts for completed MSPQ. Modifies work schedule to meet department goals/deadlines and the needs of the department and patients. Cross-trains into other Patient Access areas as needed to help with covering open shifts. Performs other duties as assigned or needed to meet the needs of the department/organization. Accurately schedules and registers appointments. Collects payment from patients for various products. Maintains up to date knowledge regarding basic and specific work flows to ensure incoming employees can perform core job requirements. Certifications Driver's License with Acceptable Driving Record | Driver's License - Current State Licensed | Prior to Start Date | HR Primary Sources Education: • Preferred: Associates - Healthcare Work Experience: • Preferred: A minimum of 1 year Related Experience Language Requirements: This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members. Physical Demands : • Sit: Continuously (67-100%)• Stand: Occasionally (5-33%)• Walk: Occasionally (5-33%)• Stoop/Bend: Occasionally (5-33%)• Reach: Frequently (34-66%)• Crawl: Not Applicable• Squat/Crouch/Kneel: Occasionally (5-33%)• Twist: Occasionally (5-33%)• Handle/Finger/Feel: Continuously (67-100%)• See: Continuously (67-100%)• Hear: Continuously (67-100%) Weight Demands: • Lift -Floor to Waist Level: Sedentary ( Working Conditions: • Indoor: Continuously (67-100%)• Outdoor: Not Applicable• Extreme Temperature: Not Applicable Driving Requirement Definitions: Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials. Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily. Occasional Drivers: Persons who drive from once per month to as frequently as once per week. Infrequent Drivers: Persons who are generally not expected to drive. Driving Requirement for this position: Occasional DriverReference ID: R6919 Making a real difference. For one another. To take the best care of our patients and community - including friends, family, and neighbors - we need people who are committed to growth, excellence, and one another. At Altru, you'll find a culture where support and teamwork are at the heart of what we do. You'll have opportunities to advance your skills, work with the latest technologies, experience the fulfillment that comes from giving back, and take your career wherever you want it to go. Join our team and be a part of a small community with a big heart. Altru offers a comprehensive benefits package to its full- and part-time employees. Excellent benefits include a health plan and 401(k) retirement plan. Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO)

The office and patient coordinator provides quality administrative and clerical services for program staff and assists Senior Life Solutions patients with care needs. They provide transportation to patients in a provided vehicle, as applicable. The office and patient coordinator's responsibilities include assisting with insurance verification and billing procedures, providing clerical support to team members, assisting with patient care, and ensuring transportation is safely provided to patients. The office and patient coordinator contributes to positive team dynamics and excellent customer service. 3 Cs: Care - Provide the best possible patient care Compliance - Ensure the program operates within all regulations Community - Become a wonderful addition to your local community A. Care: All employees are expected to provide the best possible patient care. Ensure patient care needs are met while at the program. Ensure completion of the Census report as directed. Assist patients with completion of consents and patient admission process as directed. Take patient vital signs as directed. Complete the daily nursing checklist form as directed. Assist patients in performing the sit to stand test as directed. Complete multidisciplinary progress notes for documentation of absences or patient encounters as they occur. Participate in treatment team meetings and coordination of care. Coordinate meals and snacks for patients. Complete medical records including filing and form tracking. Responsible for inventory of supplies, cleanliness, group room setup. Responsible for refrigerator logs and necessary action steps for temperature variances. B. Compliance: Ensure the program operates within all regulations. Comply with 25-point check list. Comply with all regulations. Perform billing functions required for the program as directed. Ensure patient insurance verification and complete monthly insurance verification forms as directed. C. Community: Become a wonderful addition to your local community. Demonstrate an understanding of community education definitions and activities. Participate in customer service training as it relates to community integration. Participate in community analysis. 20. Keep up to date community education contacts as directed. 21. Participate in cohesive team environment to ensure program success. Working conditions Office and Patient Coordinator will be exposed to virus, disease, infection from patients. Physical requirements While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position required intermittent physical activity, including standing, walking, bending, kneeling, stooping and crouching as well as lifting, driving and supporting patients. Direct reports This position has no direct reports. Requirements: Qualifications Education: High School Diploma or GED. Certification: CNA, MA or LPN preferred. Experience: experience in providing care to older adults in hospital or nursing facility environment. Experience performing secretarial or clerical duties, working with computers and electronic medical records. Good driving record, comfort with transportation and driving a van. Experience transporting patients, preferred but not required. Knowledge of community resources for older adults, familiarity with medical terminology and medical team roles functioning with other hospital departments.

Job DescriptionDescription: Patient Scheduling Coordinator - Help Improve Access to Mental Health Care! Rural Psychiatry Associates is seeking a Patient Scheduling Coordinator to join our growing team! If you are highly organized, detail-oriented, and passionate about delivering exceptional patient care, this is your opportunity to make a meaningful impact in mental health services. Why Join Us? At Rural Psychiatry Associates, our mission is to provide high-quality mental health care to communities that may not otherwise have access to these essential services. Through both in-person and telemedicine care, we serve patients of all ages across North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska in hospitals, clinics, schools, and senior living facilities. As a Patient Scheduling Coordinator, you will play a vital role in ensuring a seamless scheduling process, helping patients access the care they need while supporting our healthcare providers in optimizing their schedules. The Role: What to Expect Location: Based in our Grand Forks, ND office. Schedule: Full-time, Monday - Friday. Collaborative Support: Work closely with patients, healthcare providers, and administrative teams to coordinate efficient patient scheduling. Key Responsibilities Appointment Scheduling: Efficiently schedule patient appointments, optimizing provider availability. Patient Communication: Provide exceptional customer service by assisting patients with scheduling inquiries and appointment-related concerns. Record Management: Maintain accurate and up-to-date appointment records while adhering to confidentiality and HIPAA guidelines. Coordination & Follow-Up: Ensure smooth patient flow by coordinating follow-up care and rescheduling as needed. Insurance & Demographics: Accurately input and verify patient demographic and insurance information. Telehealth Support: Maintain a thorough understanding of telehealth technologies to facilitate virtual appointments. Administrative Support: Assist with additional scheduling and clerical tasks as needed. What We're Looking For High school diploma or equivalent required. Experience in scheduling appointments, preferably in a healthcare setting. Strong communication skills, both written and verbal. Attention to detail with the ability to multitask in a fast-paced environment. Proficiency in electronic health record (EHR) systems and general computer skills. Ability to maintain patient confidentiality and adhere to HIPAA regulations. Highly organized, self-motivated, and able to work independently. Strong time management and prioritization skills. Willingness to learn and adapt to new technologies. What We Offer We prioritize the well-being of our team members just as much as our patients. Our benefits include: Medical, Dental & Vision Insurance Long & Short-Term Disability Insurance Life Insurance 401(k) Retirement Plan Generous Paid Time Off (accrual based on hours worked) Paid Holidays If you're looking for a rewarding career in healthcare administration where you can truly make a difference, apply today! Requirements:

We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The medical receptionist is dedicated to providing VIP customer service to every patient and customer who enters the center. Through adherence of established center guidelines and standards, the incumbent in this role is responsible for providing the best solutions and options for our patients in support of the overall center experience. He/she plays a vital role in ensuring that all of our patients and their family members have a pleasant and memorable experience every visit and with every interaction. The medical receptionist is accountable for precisely entering patient data and setting up accounts, and for establishing and maintaining strong professional working relationships with internal work partners. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: patient check-in process is customer-centric and seamless. Confirms that all intake procedures, guidelines and regulations are adhered to. Greets and welcomes patients and families into the Center. Serve as first point of contact and resolution for patient issues/concerns/disputes. Prepares the center for patient/customer arrivals. Ensures it's clean, organized, sanitized and visually appealing. Guides and supports Care Facilitators with HEDIS initiatives to ensure patients with gaps are appropriately scheduled. Supports PCP scheduling by ensuring appropriate blocks are in place and double/over/under booking does not occur. Ensures scheduling gaps are attended to and closed in a timely manner. Reviews ENS notifications and ensures patients receive follow up from their Care Team. Examines medical release forms for accuracy and PCP sign off prior to release of medical records. Ensures the e-fax folder is routinely checked and that documents received are correctly uploaded and indexed. Authorized to adjust patient charts with regard to co-payments. Collects co-payments, reconciles charges and submits them to the Center Manager for deposit. Prints Patient Check-in Board for billing. Prints CPA report and ensure missing items are followed up on. Reviews phone messages to ensure proper and timely routing and follow-up. Ensures after hours messages from patients are recorded in the patient's medical record and followed up on by the appropriate discipline. Troubleshoots Dashboard, phone, and computer issues. Orders office and other needed supplies to ensure the Center is properly inventoried, stocked and maintained. KNOWLEDGE, SKILLS AND ABILITIES: This is an intermediate level, customer service-focused position working directly with patients and their families in one of ChenMed's medical centers Fundamental knowledge and understanding of standard medical office practices, procedures processes, functions, and techniques Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems Skilled in operating phones, personal computers, software and other basic IT systems Outstanding verbal and written communication skills Demonstrated strong listening skills Good critical thinking skills, decisive judgment and the ability to work with minimal supervision Ability to communicate with employees, patients and other individuals in a professional and courteous manner Ability to effectively perform in a fast-paced environment Detail-oriented to ensure accuracy of reports and data Friendly, professional, courteous and positive disposition Familiarity with Dashboard Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software Ability and willingness to travel locally, regionally and nationwide up to 10% of the time Spoken and written fluency in English EDUCATION AND EXPERIENCE CRITERIA: High school diploma or equivalent education required. A minimum of 1 year of work experience in a medical clinic or similar environment required. Working knowledge of medical insurance and/or knowledge of electronic medical record highly desired. PAY RANGE: $14.3 - $20.42 Hourly The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions. EMPLOYEE BENEFITS ****************************************************** We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

Provides follow up services to patients to ensure better customer service. Documents, analyzes, and implements programs to address patient concerns to help increase our customer satisfaction. Essential Functions and Responsibilities as Assigned: 1. Serves as internal resource for managers in the use of the online patient satisfaction survey data tool and related data analysis. 2. Provides assistance and support to management in understanding survey reports and findings including: * Evaluates survey results, identifying trends and target areas for improvement. * Creates customized reports and presentations. * Assists leadership in the developing action plans based on report data; monitors plan results. * Monitors patient satisfaction "best practices" within healthcare industry; serves as organizational resource for related information. 3. Assists in the development and implementation of various customer care programs to increase the awareness of quality care for the patients and their families. 4. Assists in the development and implementation of policies and procedures that affect patient care and patient satisfaction. 5. Builds and maintains effective working relationships with patients, physicians, employees, and visitors in a friendly and cordial manner, in person or on the telephone, thus promoting a positive service image for the organization. Required * Associate degree in business administration or related field * Six months previous customer service experience OR * 3 years direct customer service experience Preferred: * Previous process improvement and customer service experience Additional Information * Schedule: Part-time * Requisition ID: 26000276 * Daily Work Times: 8:00 a.m. - 4:00 p.m. * Hours Per Pay Period: 48 * On Call: No * Weekends: No

Job Description Patient Access Coordinator - Join Our Mission to Improve Rural Mental Health Care! Rural Psychiatry Associates is seeking a Patient Access Coordinator to join our growing team! If you are a detail-oriented, customer-focused professional who thrives in a fast-paced environment, this is your opportunity to make a meaningful impact in the field of mental health care. Why Join Us? At Rural Psychiatry Associates, our mission is to deliver high-quality mental health care to communities with limited access to services. We provide in-person and telemedicine care to patients of all ages through hospitals, clinics, schools, and senior living facilities across North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska. As a Patient Access Coordinator, you will be a vital part of our team, ensuring smooth patient registration and access to services. Your role will be essential in creating a positive patient experience from the very first interaction. The Role: What to Expect Location: Based in our Grand Forks, ND office. Frontline Patient Support: Serve as the first point of contact for patients, helping them navigate the registration and scheduling process. Insurance & Documentation: Verify insurance coverage, obtain authorizations, and ensure accurate patient records. Multidisciplinary Collaboration: Work with clinical and administrative teams to streamline patient access. Key Responsibilities Greet & Assist Patients & Visitors: Provide a welcoming and professional first impression. Collect & Verify Patient Information: Ensure accuracy in personal, medical, and insurance details. Coordinate Appointments: Schedule, confirm, and provide reminders for patient visits. Support Telehealth Services: Educate patients on the telehealth process and provide technical assistance as needed. Ensure Compliance: Maintain patient confidentiality and adhere to HIPAA regulations. Provide General Administrative Support: Assist with completing necessary forms, correspondence, and documentation. Perform Other Duties as Assigned to support clinic operations. What We're Looking For High school diploma or equivalent required. Experience in scheduling appointments preferred, especially in a healthcare setting. Excellent communication skills, both verbal and written. Strong attention to detail with the ability to multitask in a fast-paced environment. Proficiency with electronic health record (EHR) systems and general computer skills. Ability to maintain patient confidentiality and adhere to HIPAA regulations. Highly organized, self-motivated, and able to work independently. Strong time management and prioritization skills. Willingness to learn and adapt to new technologies. What We Offer As we support and care for our patients, we also prioritize the well-being of our team members. Our benefits include: Medical, Dental & Vision Insurance Long & Short-Term Disability Insurance Life Insurance 401(k) Retirement Plan Generous Paid Time Off (accrual based on hours worked) Paid Holidays If you're looking for a rewarding career in healthcare administration where you can truly make a difference, apply today! Job Posted by ApplicantPro

Patient Access Coordinator - Join Our Mission to Improve Rural Mental Health Care! Rural Psychiatry Associates is seeking a Patient Access Coordinator to join our growing team! If you are a detail-oriented, customer-focused professional who thrives in a fast-paced environment, this is your opportunity to make a meaningful impact in the field of mental health care. Why Join Us? At Rural Psychiatry Associates, our mission is to deliver high-quality mental health care to communities with limited access to services. We provide in-person and telemedicine care to patients of all ages through hospitals, clinics, schools, and senior living facilities across North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska. As a Patient Access Coordinator, you will be a vital part of our team, ensuring smooth patient registration and access to services. Your role will be essential in creating a positive patient experience from the very first interaction. The Role: What to Expect Location: Based in our Grand Forks, ND office. Frontline Patient Support: Serve as the first point of contact for patients, helping them navigate the registration and scheduling process. Insurance & Documentation: Verify insurance coverage, obtain authorizations, and ensure accurate patient records. Multidisciplinary Collaboration: Work with clinical and administrative teams to streamline patient access. Key Responsibilities Greet & Assist Patients & Visitors: Provide a welcoming and professional first impression. Collect & Verify Patient Information: Ensure accuracy in personal, medical, and insurance details. Coordinate Appointments: Schedule, confirm, and provide reminders for patient visits. Support Telehealth Services: Educate patients on the telehealth process and provide technical assistance as needed. Ensure Compliance: Maintain patient confidentiality and adhere to HIPAA regulations. Provide General Administrative Support: Assist with completing necessary forms, correspondence, and documentation. Perform Other Duties as Assigned to support clinic operations. What We're Looking For High school diploma or equivalent required. Experience in scheduling appointments preferred, especially in a healthcare setting. Excellent communication skills, both verbal and written. Strong attention to detail with the ability to multitask in a fast-paced environment. Proficiency with electronic health record (EHR) systems and general computer skills. Ability to maintain patient confidentiality and adhere to HIPAA regulations. Highly organized, self-motivated, and able to work independently. Strong time management and prioritization skills. Willingness to learn and adapt to new technologies. What We Offer As we support and care for our patients, we also prioritize the well-being of our team members. Our benefits include: Medical, Dental & Vision Insurance Long & Short-Term Disability Insurance Life Insurance 401(k) Retirement Plan Generous Paid Time Off (accrual based on hours worked) Paid Holidays If you're looking for a rewarding career in healthcare administration where you can truly make a difference, apply today!

Under general supervision, and according to established policies and procedures, will provide excellent patient care by performing or assisting in a variety of medical procedures and tests to assist in the examination and treatment of patients, including but not limited to vital signs, procedures, various treatment, administering injections and venipuncture. Assists with clerical duties to maintain efficient operations. Essential Functions and Responsibilities: * Performs to service excellence standards: * Responds promptly, professionally and courteously to all customers' needs. * Cooperates and communicates effectively with all patients, families and staff. * Contributes to continuous quality improvement efforts. * Prepares examining rooms including turning on computer terminals and stocks room with supplies. * Organizes forms for physicals, etc. * Works collaboratively with provider to assists in providing care to patients * With focus on customer service, takes telephone messages from patients, returns messages, and provides information to others as requested/directed. * Functions collaboratively with all staff to ensure continuity of care. * May schedule patient appointments as directed. * Assists and escorts patients as needed to exam rooms and onto/off from exam tables. * Performs various clerical duties such as photocopying forms, reports, and patient information; typing letters, forms, and labels, etc. * Organizes time and prioritizes effectively. * Maintains strict confidentiality related to patient information. * Regular and punctual attendance. * Adheres to infection control/safety guidelines and maintains accreditation standards. * Performs other related duties as assigned. Required: * High school diploma or equivalent and six months experience as a medical assistant. OR * High school diploma or equivalent and completion of one of the following programs: medical assistant, emergency medical technician, nurse assistant, licensed practical nurse or armed services medic program. Preferred: * Certified Medical Assistant. * American Heart Association (AHA) BLS Certification. May be required at management discretion. * Electronic medical record experience. * One-year experience working in medical office with multiple providers. * Previous experience working in a medical office of the same specialty. Equal Opportunity Employer of Minorities/Females/Disabled/Veterans. Additional Information * Schedule: Full-time * Additional Locations: Michigan, Lansing * Requisition ID: 25005833 * Daily Work Times: 745a-445p * Hours Per Pay Period: 80 * On Call: No * Weekends: No

Patient Access Coordinator - Join Our Mission to Improve Rural Mental Health Care! Rural Psychiatry Associates is seeking a Patient Access Coordinator to join our growing team! If you are a detail-oriented, customer-focused professional who thrives in a fast-paced environment, this is your opportunity to make a meaningful impact in the field of mental health care. Why Join Us? At Rural Psychiatry Associates, our mission is to deliver high-quality mental health care to communities with limited access to services. We provide in-person and telemedicine care to patients of all ages through hospitals, clinics, schools, and senior living facilities across North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska. As a Patient Access Coordinator, you will be a vital part of our team, ensuring smooth patient registration and access to services. Your role will be essential in creating a positive patient experience from the very first interaction. The Role: What to Expect Location: Based in our Grand Forks, ND office. Frontline Patient Support: Serve as the first point of contact for patients, helping them navigate the registration and scheduling process. Insurance & Documentation: Verify insurance coverage, obtain authorizations, and ensure accurate patient records. Multidisciplinary Collaboration: Work with clinical and administrative teams to streamline patient access. Key Responsibilities Greet & Assist Patients & Visitors: Provide a welcoming and professional first impression. Collect & Verify Patient Information: Ensure accuracy in personal, medical, and insurance details. Coordinate Appointments: Schedule, confirm, and provide reminders for patient visits. Support Telehealth Services: Educate patients on the telehealth process and provide technical assistance as needed. Ensure Compliance: Maintain patient confidentiality and adhere to HIPAA regulations. Provide General Administrative Support: Assist with completing necessary forms, correspondence, and documentation. Perform Other Duties as Assigned to support clinic operations. What We're Looking For High school diploma or equivalent required. Experience in scheduling appointments preferred, especially in a healthcare setting. Excellent communication skills, both verbal and written. Strong attention to detail with the ability to multitask in a fast-paced environment. Proficiency with electronic health record (EHR) systems and general computer skills. Ability to maintain patient confidentiality and adhere to HIPAA regulations. Highly organized, self-motivated, and able to work independently. Strong time management and prioritization skills. Willingness to learn and adapt to new technologies. What We Offer As we support and care for our patients, we also prioritize the well-being of our team members. Our benefits include: Medical, Dental & Vision Insurance Long & Short-Term Disability Insurance Life Insurance 401(k) Retirement Plan Generous Paid Time Off (accrual based on hours worked) Paid Holidays If you're looking for a rewarding career in healthcare administration where you can truly make a difference, apply today!