Medical Front Desk (Epic Preferred) - North Raleigh
Front desk coordinator job in Raleigh, NC
Discover a rewarding career path with Avance Care - where innovation meets compassion.
Avance Care is growing fast, with 35 practice locations across the Triangle (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC - and we're looking for passionate individuals to grow with us.
As one of North Carolina's largest independent primary care networks, we're redefining healthcare by delivering comprehensive, compassionate services that support the physical, mental, and emotional well-being of our patients.
Step into a vital role at the front lines of care. As a Front Desk team member, you'll be the first point of contact for our patients - creating a warm, welcoming environment and ensuring a smooth, supportive experience from check-in to check-out.
This is a full-time role involving 12-hour weekday shifts and a rotating weekend schedule.
Our clinic operates in a busy, fast-paced environment, and we seek a candidate who thrives under such conditions.
We offer a comprehensive benefits package available on the first of the month following 30 days of employment.
Selected Responsibilities:
Meet, greet, and assist patients promptly, efficiently, and in a professional manner
Set up new patients and update current patients' information in the EMR system
Schedule and reschedule appointments, as well as coordinate walk-in patients
Answer phone calls promptly and relay messages when necessary
Maintain the front desk and reception area in an organized, orderly fashion
Collect co-payments, deductibles, and co-insurances
Process referrals and provide complete and accurate referral information to our patients
Balance cash register and ensure all credit payments are accurate
Explain fees, services, and policies
Candidates should preferably bring a related degree and with at least one year of Medical Front Desk experience.
Other Priorities:
Strong verbal and written communication
Ability to maintain confidentiality and integrity
Growth mindset
Flexibility and resilience
If you are excited to join a growing organization focused on changing the way healthcare is delivered to patients in North Carolina, please submit your resume.
All offers of employment are contingent upon the successful completion of a background check and drug screen.
Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.
Auto-ApplyPatient Care Representative
Front desk coordinator job in Greenville, NC
Job Title : Patient Care Representative
Department : Patient Services
Reports To : Patient Services Manager
FLSA Status : Non-exempt (hourly)
Work Schedule: Monday-Friday, 8:00 A.M. - 5:00 P.M.
Summary: The Patient Care Representative is a vital role within Orthopaedics East & Sports Medicine Center. The Patient Care Representative will be responsible for coordinating patient surgeries, (while supporting the teams that schedule MRIs, injections, and physical therapy appointments), managing messages and correspondence from patients, offering financial counseling to patients, supporting the referral process, and serving as the authorization representative for insurance companies. The Patient Care Representative will work closely with our team of healthcare professionals to ensure that all patients receive high-quality care and attention.
This position requires compliance with OrthoEast's compliance standards, including its Code of Conduct, Compliance Program, and policies and procedures. Such compliance will be an element required as part of the job duties and considered during performance evaluations.
Essential Duties and Responsibilities:
The Patient Care Representative will be responsible for the following:
Coordinating patient surgeries, ensuring that patients are scheduled for the appropriate procedures and that all necessary paperwork is completed.
Maintain and review a list of surgeries for provider(s) for potential contact and follow-up within the post-op period.
Serving as the authorization representative in conjunction with our support team, ensuring that patients receive the necessary coverage for their procedures.
Obtain authorizations and schedule referrals, diagnostic testing, physical therapy, surgical procedures, etc. as needed.
Offering financial counseling to patients, providing information about payment options and financial assistance programs.
Managing messages and correspondence from patients, responding to inquiries and forwarding messages to the appropriate healthcare professionals.
Counsel patients and family members regarding physical care measures to promote improvement/recovery, symptom/complication management, expected outcomes/progression and social employment issues and education so they can make informed decisions about their care.
Additional duties as assigned.
Required Qualifications:
The following qualifications are required for the Patient Care Representative position:
Associate degree in healthcare administration, or related field preferred.
Minimum of 2 years of experience in a healthcare setting.
Minimum of 2 years of patient support experience.
Knowledge of medical terminology and procedures.
Knowledge of insurance authorization and billing.
Strong computer skills, including proficiency with Microsoft Office and electronic medical records systems.
Soft Skills:
The following soft skills are required for the Patient Care Representative position:
Ability to prioritize tasks and work independently.
Experience in maintaining confidentiality in dealing with sensitive issues.
Proven ability in making sound and accurate judgments in problem solving work issues.
Ability to deal with frequent change, delays, and/or unexpected events.
Successful record of follow through on commitments and demonstrated dependability.
Must be willing to work in a team environment and contribute to building a positive team spirit.
Must be highly organized to successfully manage multiple tasks simultaneously.
Must demonstrate professionalism in all interactions with patients and vendors, as well as working across departmental lines to achieve goals.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The ability to stand/walk for long periods of time while performing patient duties and conversing with physicians as well as long periods of sitting and performing clerical duties, including telephone calls and keyboarding. Mobility also required to support patients throughout the building.
Medical Receptionist
Front desk coordinator job in Raleigh, NC
Benefits:
Bonus based on performance
Employee discounts
Paid time off
Training & development
Benefits/Perks
Great small business work environment
Flexible scheduling
Paid time off
Additional Perks!
Company OverviewAmerican Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. Job SummaryTo accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations. Responsibilities
Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
Register patients, update patient records, verify insurance accurately and timely, and check patients out
Determine, collect, and process patient payments and address collection and billing issues
Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
Complete closing procedures by preparing closing documentation and submitting required reports
Complete cash control procedures and secure financial assets
Maintain complete and accurate documentation
Other duties and responsibilities as assigned
QualificationsHigh School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms. Compensation: $15.00 - $20.00 per hour
PS: It's All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
Auto-ApplyBH Front Desk Receptionist (GSA)
Front desk coordinator job in Dunn, NC
Make a Difference Where It Matters Most Join a team that's been providing compassionate, patient-centered care to rural North Carolina communities for 50 years. At CommWell Health, you won't just care for patients, you'll empower families, change lives, and be part of a mission-driven team that believes everyone deserves quality healthcare, close to home.
What You'll Do
* Input complete, accurate patient demographic information.
* Update patient financial data and verify/document benefits with proof of coverage.
* Enter visit charges to the correct payer source and collect applicable payments.
* Assist uninsured individuals and low-income families in obtaining government health insurance.
* Support, guide, and conduct outreach to diverse individuals and families for health insurance enrollment.
What We're Looking For
Required:
* CAC (Certified Applications Counselor) obtained prior to November 1st Annually, if needed.
* Clean driving record with current NC driver's license and approved by corporate vehicle insurance vendor for driving privileges
* HS Diploma/GED
Preferred:
* Associate degree in a related field
* Three (3) years' medical, dental, or behavioral health experience
Why Join CommWell Health?
* Impact: Be part of a team that delivers life-changing care to underserved populations.
* Balance: Enjoy a supportive, flexible environment that values your well-being.
* Growth: Access continuous learning, advancement pathways, and leadership development.
* Recognition: Your voice matters. At CommWell Health, every team member "colleague" is seen, heard, and valued.
We Take Care of Our Team
* Medical, Dental & Vision Insurance - Affordable plans with options that meet your family's needs
* 401(k) with Matching - Invest in your future with confidence
* Generous PTO - Enjoy time off with paid holidays, emergency leave, and vacation accruals
* Employee Assistance Program (EAP) - Support for your mental, emotional, and financial wellness
* Career Growth - On-the-job training, certification support, and advancement opportunities
A Team That Cares for You
At CommWell, our teams are more than colleagues, we are a tight-knit, mission-driven family. You'll work alongside experienced clinicians, receive support from leaders, and participate in team huddles, recognition programs, and a collaborative care model rooted in our core value, "The Value of Valuing" by recognizing each person's worth, perspective, and contributions.
Equal Opportunity Employer
CommWell Health is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to Join Us?
If you're a compassionate person ready to be part of something bigger, we'd love to meet you. Apply today and help us shape the future of community health, one patient, one family, one community at a time.
Medical Office Specialist
Front desk coordinator job in Raleigh, NC
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.
The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.
Responsibilities
Greet patients and visitors
Communicate wait times to patients and direct them accordingly
Obtain authorization, as needed, to process patients for services
Check in patients using appropriate patient management system
Explain all required forms to patients and ensure proper completion of all paperwork
Answer incoming telephone lines and direct the caller accordingly
Contact patients regarding appointment reminders, rescheduling, or cancellations.
Check out patients in appropriate patient management system and distribute records
File paperwork, medical records, and correspondence
Maintain inventory of office supplies and printed forms
Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
Follow HIPAA guidelines and safety rules
Attend center staff meetings
Participate in initial and ongoing training as required
Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
Assist Center Operations Director or other leader in managing daily administrative functions
Assist in maintaining a neat, clean, and orderly appearance throughout the facility
Use employer reporting tool to scan and distribute employer results and paperwork
Review clinician transcriptions and enter applicable charges via internal charge entry system.
Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Education Level: High School Diploma or GED
Job-Related Experience
6 months to 1 year
Working knowledge of state-specific occupational medicine requirements preferred
Job-Related Skills/Competencies
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Demonstrated effective communication and interaction with employers, patients, providers, and other employees
Demonstrated ability to maintain working relationship with all levels of employees
Demonstrated excellent customer service skills
Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
Ability to perform all aspects of front office operations
Drive to achieve or exceed established service standards
Additional Data
401(k) Retirement Plan with Employer Match
Medical, Vision, Prescription, Telehealth, & Dental Plans
Life & Disability Insurance
Paid Time Off & Extended Illness Days Offered
Colleague Referral Bonus Program
Tuition Reimbursement
Commuter Benefits
Dependent Care Spending Account
Employee Discounts
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an Equal Opportunity Employer, including disability/veterans
Auto-ApplyFront Desk Coordinator
Front desk coordinator job in Raleigh, NC
Description Job title: Front Office coordinator Location: Raleigh, North Carolina - Midtown Pain and Spine ClinicStatus: Full-Time, Non-ExemptDepartment: Midtown Pain and Spine - Administrative Reports to: Practice Manager, Midtown Pain and Spine Clinic
Job Supervisory Responsibilities: None Schedule: Monday - Thursday 8:00am - 5:00pm; Friday 8:00am - 2:00pm Looking for a place to build your career? Want to love where you work and what you do? Then consider our opening! Midtown Pain & Spine is North Raleigh's premier Pain Specialist. We pride ourselves in providing the safest and most innovative in-office pain management treatments and procedures. From trigger point injections to multi-modal treatments, we specialize in working with each patient's individual pain issues and using a variety of approaches to treat pain. Midtown is a division of East Carolina Pain Consultants, PLLC, North Carolina's most stable private pain practice. Our practice has committed to opioid reduction strategies by focusing on in-office procedures and a dynamic approach. To learn more about our practice, please visit: ecpcspine.com. Job Summary:The Front Office Coordinator is responsible for overall front desk duties including maintenance of patient reception areas, patient registration and scheduling, answering telephones, payment processing, and insurance verification. The Front Desk Coordinator must demonstrate professionalism and tact at all times and should be attentive to patients' needs, communicating any potential issues to staff or leadership. This position is vital to our pain clinic, as the Front Desk Coordinator will be the initial point of contact acknowledging patients upon their entrance to the practice. Duties/Responsibilities:
Greet patients and visitors upon arrival.
Answer phones in a pleasant and professional manner. Direct callers and communicate patient needs through telephone encounters to the providers.
Assist patients with the check-in process by completing registration forms and verifying insurance.
Utilize independent judgment when scheduling patient appointments.
Optimize patient satisfaction and providers' time by following appointment scheduling guidelines.
Prepare patient charts for the medical staff.
Maintain accurate patient records by updating demographic and insurance information.
Manage and distribute incoming faxes, referrals and patient paperwork.
Process outgoing patient referrals in a timely manner to expedite patient care.
Responsible for completing medical records requests and uploading outside patient medical records.
Collect co-payments and past due balances, responsible for cash handling.
Follow procedures for opening and closing the office. Maintain a clean and tidy reception area.
Communicate with co-workers and providers in a professional manner.
Comfort patients by answering patient questions and anticipating needs.
Follow HIPAA guidelines for protecting the confidentiality of patient information.
Maintain operations by following policies and procedures.
Perform other duties as assigned.
Education and Experience:
High school diploma/GED required. Post-secondary education or training preferred.
Previous medical office experience is preferred.
Previous EMR experience is preferred.
Experience with insurance coverage and benefits is preferred.
Required Skills/Abilities:
Must possess excellent customer service skills.
Demonstrate the ability to prioritize job duties with effective time management, as well as handle various tasks simultaneously.
Ability to handle high patient volumes in a professional manner.
Ability to maintain composure in stressful situations.
Work Environment:
Work performed in an office environment.
Involves frequent contact with patients, physicians, and medical office staff.
ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.
Auto-ApplyFront Office Receptionist (Bilingual)
Front desk coordinator job in Greenville, NC
START YOUR APPLICATION Bilingual Front Office Receptionist - GREENVILLE KIDS DENTAL Greensville Kids Dental is offering a full-time opportunity as a Bilingual Front Office Receptionist at our Greenville office. We are an upbeat team looking for an individual who has a passion for helping others and wants to make a positive difference in their community.
Why Join Us?
* Modern, kid-friendly facility designed for comfort and efficiency
* Cutting-edge technology combined with a compassionate care approach
* A supportive network that encourages growth into leadership roles
* The chance to make a meaningful impact on childrens health while advancing in your career journey
Summary of Essential Job Functions
* Greet, check-in patients, and schedule appointments
* Verify insurance eligibility
* Answer and manage incoming calls
* Register new patients
* Maintain and update patient information in the data system in compliance with privacy and security regulations
* Safeguard patient privacy and confidentiality
* Monitor and maintain dental office supplies
* Update patient education materials and maintain a professional reception area
At a Glance
* Language Requirements: Must be Bilingual
* Experience Required: 1+ years of Dental or Healthcare Receptionist experience
* Job Type: Full-time
Compensation and Schedule
* Salary: $16.00 depending on experience
* Bonus Pay: up to $600 additional per month
* Schedule: On-site. Monday-Friday
Benefits That Support You Personally and Professionally
At Kids Dental Brands, we offer a comprehensive and competitive benefits package designed to support your health, well-being, and future. Our offerings for this role include:
* Health Coverage - Medical, dental, vision, and basic life insurance.
* Supplemental Benefits - Voluntary life insurance, short- and long-term disability, legal assistance, identity theft protection, critical illness, hospitalization, and cancer insurance.
* Wellness Program - Incentive-based wellness initiatives to support your physical and mental health, plus access to our Employee Assistance Program (EAP).
* Financial Security - 401(k) retirement plan with company match to help you plan for the future.
* Paid Time Off - Enjoy a healthy work-life balance with paid time off, eight (8) paid holidays annually, and dedicated wellness days.
Join our team and help drive our mission that all children, regardless of family income, deserve access to high-quality dental care, in a kid-friendly and fun environment!
Front Desk/Spa Sales Advisor
Front desk coordinator job in Wendell, NC
Join Our Team at Elements Massage in Wendell Falls - We're Hiring Front Desk Sales Associates!
Are you a friendly, outgoing, and organized individual with a passion for customer service? Do you want to be part of a wellness-focused team that makes a difference in people's lives every day? Elements Massage Wendell Falls is looking for a dynamic Front Desk Sales Spa Sales Advisor to join our team and help create an exceptional experience for our clients. (Experience required)
Why Work With Us?
Make a Positive Impact - Be the first point of contact for clients seeking relaxation and wellness. Your friendly smile and great communication skills will make a difference in their day.
Pay & Incentives - We offer an hourly wage between $12.00-$14.00, with commission-based incentives. The harder you work, the more you can earn!
Great Benefits - Enjoy employee discounts, paid time off, and health benefits (for full-time employees). We take care of our team so you can focus on what you do best!
Opportunities for Growth - Whether you're looking to advance your career in sales, management, or wellness, Elements Massage provides plenty of opportunities for growth and development.
Supportive Work Environment - Work in a friendly, team-oriented environment where everyone is valued and supported. We believe in working hard and having fun!
What We're Looking For:
Excellent Communication Skills - You'll be interacting with clients, answering questions, and assisting with appointments, so a positive, clear, and helpful approach is essential.
Sales Experience - Experience in the spa and wellness industry, customer service, or sales is a plus but not required. We're looking for someone passionate about helping others and a drive to meet goals.
Organizational Skills - You'll manage appointments, sales transactions, and client records, so being organized and detail-oriented is key.
Friendly and Positive Attitude - We want someone who loves making people smile and is excited to be part of a team that thrives on creating great experiences for clients.
Team Player - While you'll be handling your own responsibilities, we all work together to ensure the success of the business and the satisfaction of our clients.
Your Role:
As a Front Desk Sales Associate, you will:
Greet clients with a warm and welcoming attitude, ensuring a positive first impression
Schedule appointments and handle client inquiries both over the phone and in person
Promote and sell memberships, packages, and retail products that help our clients enhance their wellness journey
Process sales transactions and maintain accurate client records
Provide excellent customer service, ensuring clients' needs are met and exceeded
Help maintain a clean, organized, and welcoming front desk area
Ready to Join Our Team?
If you're passionate about wellness, have great sales experience, and love providing exceptional customer service, we want to hear from you! Apply today to join the Elements Massage team and be part of a company that truly cares about its clients and employees.
Legal Disclaimer ©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners' studios are their employees, not those
of ETM. Elements Massage + design are registered trademarks owned by ETM.
Auto-ApplyPatient Care Representative II
Front desk coordinator job in Cary, NC
Who We Are:
GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams-and unparalleled service for today's pet parents.
The Opportunity:
As a Veterinary Technician, you play a vital role in supporting our veterinarians and ensuring the highest level of care for our patients. From surgical support and anesthesia monitoring to diagnostics and patient education, your technical expertise and compassion help shape each pet's experience.
This is more than a clinical support role-it's a chance to work with a positive, collaborative team where your development, initiative, and dedication to patient care are celebrated.
What You'll Do:
Perform venipuncture and place IV catheters with accuracy and efficiency
Conduct radiographic imaging and assist with diagnostics
Monitor anesthesia and support veterinarians during surgical procedures
Conduct physical exams and patient assessments, communicating findings effectively
Assist in surgical preparation, dental procedures, and lab work
Deliver compassionate care to hospitalized patients, ensuring comfort and safety
Support patient recordkeeping and client communication for follow-up and education
Contribute to a clean, organized, and supportive hospital environment
Our Veterinary Technicians Have:
CVT or RVT license preferred but not required
Prior surgical and anesthesia experience in a veterinary clinical setting
Flexibility to work evenings, weekends, and holidays as needed
Strong customer service orientation and a passion for helping pets and people
Excellent communication and interpersonal skills
Team-oriented mindset with eagerness to learn new techniques and grow professionally
What We Offer:
Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well-plus flexible spending options and disability coverage
401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance
Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location
A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other's wins-big and small
Ready to take the next step in your career?
At GoodVets, you're not just a technician-you're a vital part of redefining the veterinary experience.
Apply today and let's build something exceptional-together.
Auto-ApplyPatient Services Coordinator
Front desk coordinator job in Raleigh, NC
[NM1] The Patient Services Coordinator (PSC) Float serves as the main administrative contact for both patients and clinicians at their assigned center to ensure that the center runs smoothly daily. The PSC will provide excellent clinician and patient support in a pleasant working environment that embodies our core values: ICARE-Integrity, Community, Accountability, Results, Enthusiasm.
A detailed description of role responsibilities is outlined below.
Administrative Responsibilities:
Telephone management: Answer incoming phone calls, assist caller with all requests, connect with other departments when necessary, retrieve and process voice mails, relay all messages to appropriate individuals [LF2] within 1 business day
Learn, become proficient, and utilize all MPCC systems (AMD, MEND, PETAL, Five9, Company Portal)
Maintain the center environment to ensure clinician, patient, and shared spaces are used appropriately and kept clean
Adhere to the Missed Visit Report SOP responsibilities as outlined
Adhere to the Medical Records Policies and Procedures responsibilities as outlined
Coordinate lunches with pharmaceutical representatives and Center Directors on the center calendar
Order center and clinical supplies [NM3] [LF4] [NM5]
Maintain current stock of clinician appointment cards
Check email and respond to received emails and Teams messages
Attend all meetings and training as assigned
Responsibilities to Clinicians:
Task clinician messages that need their attention (non-medication patient questions) using the SBAR communication format[LF6]
Forward all-important patient or referring clinician correspondence to the clinician in a timely manner
Task MST messages that need their attention (medication-related questions)
[BC7] Process and send out pharmacogenetic testing [BC8] [NM9] [BC10]
Process and send out drug screens
Administer computerized testing for patients and upload results (CNS-VS and Qb)
Confirm that Center calendar is current with team member time off requests
Patient Responsibilities:
Greet patients professionally and respectfully upon entering [LF11] by adhering to the MPCC Service Excellence Standards
Check-in patients and ensure clinician is notified of patient's arrival
Obtain all new patient paperwork, a copy of a photo ID and insurance card (front and back) < OR>
Confirm each patient's demographic information at each visit (insurance, address, phone number, email)
Collect the patient's payment for DOS, existing balance and any other payment required.
Upload patient notes, information, etc. into the patient's charts in AMD
Notify Prior Authorization department of any requests and follow up as needed
Prepare, scan, transmit letters and/or documentation as needed
Manage waitlist for patients requesting a sooner appointment
Schedule and reschedule appointments as necessary
Requirements for Position:
Travel to different locations and act as additional coverage as needed
Excellent communication skills, both verbal and written
Organized with an ability to multi-task
Ability to maintain a calm and professional demeanor in potentially stressful situations.
Ability to problem solve
At least 1 - 2 years working in an office setting (preferably medical) Proficient computer and software skills
Auto-ApplyMember Services / Front Desk Receptionist ( Cary & Raleigh Location )
Front desk coordinator job in Raleigh, NC
Benefits:
Bonus based on performance
Employee discounts
Free uniforms
Opportunity for advancement
Training & development
Job Duties & Responsibilities KidStrong Member Service Receptionist's are the support system of the Program Director when it comes to the center. It's the responsibility of the Member Service Receptionist's to work with the Program Director on fostering a culture of learning and development for both their Coaches and the Families that attend the center and delivering key business results such as sales performance and lowering member attrition. The Member Service Receptionist's is a talented, welcoming, and engaging person who is focused on delivering an exceptional experience for the kids, families, and team members.
This position is for BOTH of our KidStrong Location in the area. Cary and Raleigh location. RESPONSIBILITIES: CENTER OPERATIONS
Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
Welcome families as the enter the center.
Assist members with all administrative needs and requests.
Help enroll new members interested in the program for a membership or trail class.
Be the Trial champion! When a trial is in house your primary focus should be to close the sale.
Oversee center level initiatives i.e. center maintenance, training, brand consistency etc.
Daily, Weekly, and Monthly cleaning and maintenance of the center with team.
Typical schedule includes 3 weekday's and 2 weekend shifts with specific hours dependent on the needs of the center and supporting the Program Director on their 2 consecutive days off. Those 2 days you will fully oversee member relations at the center.
Weekday Part time schedule is from 3:00pm to 7:45pm.
Weekend Part time schedule is 8:30am to 2:30pm.
You will assist our program director with all center needs.
OUTBOUND CALLS
Dedicated 1-2 hours daily sales outbound calls / texts / trial follow up management.
Member relation calls.
Voicemail return.
SKILLS/QUALIFICATIONS
A passion for working with children is non-negotiable!
Comfortable speaking to parents/guardians regarding variety of topics.
Complete training through LearnUpon as required by the leadership team.
Prior experience as a member services receptionist is a plus!
Previous experience in management is preferred but not required
Practical work experience with Google and Microsoft platforms.
Previous experience with systems and platforms such as GloFox, LearnUpon, Podium, HubSpot, and Google Sheets is preferred but not required.
CPR certified not required but preferred. Can certify within 90 days of hire.
BONUS
Eligible for membership sales bonus upon completion of training and probationary period.
Sphere of InteractionThis position will NOT have any direct reports. When the Program Director is off, the Member Service Receptionist will be responsible for center operations to a limited capacity. This position will also interact with Raleigh Territory leadership and KidStrong, Inc. HQ team members as needed. DNA/COMPETENCIESTo perform the job successfully, an individual should demonstrate the following competencies: High Standards
Establishes and holds high standards
Natural Leader
Creates culture
Takes initiative
Leads by Example
Sets tone through actions
Passionate
Stays focused on the KidStrong Goals.
Goal oriented and high performing.
Command Presence
Upholds KidStrong Values; creates vision for others.
Teacher
Communicate and ensure transfer of knowledge.
Professional
Approaches others in a tactful manner
Reacts well under pressure
Treats others with respect and consideration
Accepts responsibility for own actions
Follows through on commitments.
Performer
Engaging, Fun, Likable
High Energy, Clear & Easy to Understand
Mentor
Develops and nurtures relationships
Focuses on developing self and others
Planning/Organizing
Prioritizes and plans work activities; Develops realistic action plans.
Sets goals and objectives
Uses time efficiently
Plans for additional resources
Organizes or schedules other people and their tasks
Oral Communication
Speaks clearly and persuasively in positive or negative situations
Responds well to questions; Listens and gets clarification
Demonstrates group presentation skills; Participates in meetings.
Written Communication
Writes clearly and informatively;Edits work for spelling and grammar
Varies writing style to meet needs
Presents numerical data effectively; Able to read and interpret written information.
Teamwork
Balances team and individual responsibilities
Exhibits objectivity and openness to others' views
Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
Puts success of team above own interests; Able to build morale and group commitments to goals and objectives
Coachable/Low Ego Mindset
Gives and welcomes feedback.
Encourages exploring of different perspectives to reach common goals and objectives
Has a growth mindset; Sees every opportunity as one to learn from.
Compensation: $15.00 - $18.00 per hour
KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.
OUR PEOPLE:
- Want to work with great people
- Want personal and professional growth
- Want to make an impact
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.
Auto-ApplyMedical Receptionist Full-Time Great Benefits
Front desk coordinator job in Raleigh, NC
Feel good about helping others feel better, and feel good about a career with FastMed!
For the past 20 years FastMed has served as the front door of healthcare for our communities. We offer a comprehensive range of Urgent Care services, in addition to Occupational Health services, an expanding network of Family Medicine clinics & Telemedicine services.
Feel good about joining the fastest-growing urgent care provider in the U.S with over 100 locations nationwide.
POSITION SUMMARY:
We are hiring a Patient Services Advocate (front office Medical Assistant) to join our dynamic team and be “the face” of our clinic. Our ideal candidate has incredible customer service skills, a warm and friendly personality, is detail oriented and is able to prioritize in a fast paced environment. Previous experience working in a healthcare setting as a front office Medical Assistant or Medical Administration is a plus!
Must have strong work history and be reliable.
Must have strong attention to detail
Must be flexible with scheduling and able to work some 12 hours shifts (weekdays) and some weekends.
Must be able to remain calm and compassionate in a fast paced, sometimes hectic environment.
Must be willing to learn new tasks in a healthcare office.
FASTMED OFFERS:
Flexible schedules that promote work/life balance
Career advancement
New hire training, plus ongoing training and development
Benefits for all full-time team members ( Medical, Dental, Vision, Paid Time Off, Life Insurance, 401k with company match, complimentary clinic visits each month (limited), Short Term Disability, Flexible Spending Account, and much more!)
If you go above and beyond to deliver exceptional service, thrive in a fast paced environment, and value teamwork…then join us on our mission to provide patients with the best end-to-end healthcare experience in terms of quality, accessibility, affordability, and compassion!
POSITION QUALIFICATIONS:
1-2 years of customer service experience. Experience in a healthcare setting, preferred.
Medical Administration or front office Medical Assistant experience preferred
EMR experience a plus
Typing and computer proficiency in Windows based software
Highschool Diploma or GED
Graduate of Medical Assistant or Medical Administration program a plus
BLS/ CPR Certified
APPLY TODAY and Feel good about your future with FastMed!
Feel good about delivering high standards for quality care and safety.
FastMed Urgent Care is the only independent urgent care operator to be awarded The Joint Commission's Gold Seal of Approval !
Feel good about your professional growth through ongoing training and opportunities to elevate your career!
*FastMed Urgent Care often promotes from within!
Feel good about FastMed ensuring your health and safety.
*FastMed Urgent Care follows applicable CDC guidance for COVID-19 and Joint Commission Standards.
Auto-ApplyPRN Medical Receptionist (Weekends) (Bilingual, Spanish/English)
Front desk coordinator job in Raleigh, NC
Southern Imaging Services is a team of friendly, ambitious professionals coming to work to provide exceptional care to our patients while having a great time working together.
We are currently seeking a PRN Weekend Medical Receptionist for our Raleigh office. The position involves working 10 to 11-hour shifts during the weekend and requires flexibility to cover additional weekend shifts. Candidates must have the ability to work hours as assigned and have reliable transportation.
The role of the Medical Receptionist is to serve as the first point of contact with each of our customers. This position generally includes greeting patients, checking in and out as well as answering phones. This position reports directly to the office manager of the assigned location.
This is a PRN Weekend role.
PRN Weekend Medical Receptionist Responsibilities
Ambassador for a high-level patient experience
Manage patient intake process by creating patient charts including electronic or paper forms
Detailed oriented note-taking
Schedule patients
Providing patient education relating to their appointment
Work with the clinical staff to capture referrals in scheduling patients
Create a welcoming environment that puts patients at ease and introduces them to our SIS office which offers an emphasis on a high-quality scan and excellent customer service.
Medical Receptionist-Related Skills
Welcome Patients
Check Patients In/Out
Collect New Patient Paperwork for Documentation, EMR/EHR System
Utilize problem-solving skills for patient management, and support office/clinic colleagues in the resolution of issues
Monitor & manage patient wait times to keep a timely appointment schedule and ensure a positive patient experience
Patient Follow-up, Courtesy Calls
Maintain a clean waiting room
Scanning & Uploading Necessary Documents
Perform all other duties as assigned
Requirements
PRN Medical Receptionist Requirements
Requirements
Candidates must meet the following requirements to be considered:
Medical Experience Preferred. But Strong Admin Skills Required
Bi-lingual - English & Spanish Required
Reliable Transportation
Flexible schedule, willing to work both Sat/Sun
Can work independently
Medical terminology or aptitude to learn
Computer Savvy
Work well with other staff and under the general direction of the Management
Front Bar Receptionist
Front desk coordinator job in Cary, NC
The FACE FOUNDRIÉ at Fenton in Cary, NC, is owned by the franchisee owner and will be the first of at least three in the Raleigh, Cary, and Durham markets within the next few years. The Fenton location is estimated to open in May/June 2023 and will be the flagship store for the area.
Help create, cultivate, and promote a positive, upbeat facial bar. Asking that only motivated, positive, hard-working people apply!
The Front Bar Receptionist is responsible for creating a welcoming and positive experience for every guest that comes through the door. They are responsible for maintaining a positive environment and exceeding standards in guest services, phone etiquette, and product and service recommendations.
As a Front Bar Receptionist, you will perform the following critical functions.
Demonstrate high standards of customer service and maintain standards of FACE FOUNDRIÉ.
Meet or exceed sales goals set by the Salon Manager.
Explain, sell, and recommend FACE FOUNDRIÉ products.
Work with the Salon Manager to notify when supplies are low.
Assist in all in-store operational processes.
Ensure store standards are adhered to at all times.
Accurately follow all company timekeeping procedures.
Attend mandatory training and team meetings.
Follow all safety, sanitation, and hygiene procedures before, during, and after services to ensure board compliance.
Responsible for keeping the store clean and fully stocked at all times.
Experience
Guest Service Experience (1 year)
Salon Experience Preferred
Job Type: Full-Time, Part Time
Availability: Nights and Weekends Required
Education: High School or equivalent
Front Office Coordinator
Front desk coordinator job in Greenville, NC
Full-time Description
Bowman Padgett & Associates is seeking a Scheduling Coordinator to join our team. If you are a highly organized individual with excellent customer service skills and the ability to manage a busy schedule, we want to hear from you!
What You'll Do:
Deliver Top-Notch Customer Service: Be the first point of contact for patients, answering calls and addressing their needs with warmth and professionalism.
Manage Busy Schedules: Keep our daily operations running smoothly by efficiently managing patient appointments and ensuring our team stays on track.
Multitask Like a Pro: Handle multiple tasks simultaneously while maintaining attention to detail and providing a seamless patient experience.
Collaborate with Our Team: Work closely with staff to ensure everything runs efficiently and every patient's experience is exceptional.
What We're Looking For:
Excellent customer service and phone communication skills
Strong multitasking and organizational abilities
Previous dental experience, required
Ability to manage a busy, fast-paced schedule
Position Details:
Schedule: Monday - Thursday: 7:45 AM - 5:00 PM // every other Friday: 8:00 AM - 12:30 PM
Perks:
Uniform provided
Monthly bonus based on production goals
Patient Nutrition Representative, Atrium Health Wake Forest Baptist
Front desk coordinator job in Wake Forest, NC
Department:
11903 Wake Forest Baptist Medical Center - Food and Nutrition
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
Varies
Pay Range
$18.50 - $27.75
Patient Nutrition Representative
Responsible for delivering and picking up patient meal trays to/from patient rooms as well as transporting patient meal carts to/from kitchen. Responsibilities also include cleaning equipment.
Position Highlights:
Located in Winston Salem, NC
Day 1 Health Coverage:Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.
Generous PTO:Accrual starts at 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
You'll Need:
Customer service experience
Nice to Have:
High school diploma or GED
Essential Functions:
Delivers, serves, and retrieves food trays/carts in a courteous, safe, efficient, and sanitary manner following proper protocol. Follows fire code and regulatory standards.
Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.
Stores and distributes food, supplies, and equipment around the hospital and department for customer and patient use.
Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments.Maintains a double gold rating from NSF.Ensures that Sodexo standards are consistently being met. Department maintains a minimum average Gold Check score of silver.
Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.
Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.
Participates in department's performance improvement initiatives.Duties are performed accurately and efficiently. Works as a team player; provides support to other Food and Nutrition Services departments as requested by management.
Communicates with nursing staff as deemed appropriate. Resolves issues or concerns with employees, customers and/or departments, particularly meal delivery; provides assistance as deemed necessary.
Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment. Demonstrates a personal responsibility and commitment to excellent customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building.
Skills/Qualifications:
Must be literate in English and able to follow instructions
Must be comfortable interacting with patients, families, and/or caregivers when delivering meals
Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff
Desire to achieve high customer service standards
Ability to adjust to the needs of the department
Ability to work weekends and holidays
Work Environment:
May be required to work in all areas of the Food and Nutrition Services departments including kitchen and retail areas, on nursing floors, and in patient rooms
Exposure to wet tile floors and dangerous, sharp equipment
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Auto-ApplyPre-Access Central Scheduler PRN
Front desk coordinator job in Raleigh, NC
Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department. Complete any administrative work that goes along with scheduling the appointment. Transcribe any external orders from Physican. Handle high call volumes for multiple locations and departments.
**Essential Functions**
+ Utilize multiple systems to perform all scheduling functions as needed.
+ Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance
+ Providing patients with preparation and location information.
+ Correctly collecting and inputting patient data into the system.
+ Validating patient insurance and explaining benefits as needed.
+ Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.
+ Acting as a mentor for new hires as needed.
+ Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
+ Performs other duties as assigned.
**Skills**
+ Customer Service Etiquette
+ Basic Medical Insurance Knowledge
+ Intermediate Computer Operating Knowledge
+ Multi-Channel Phone Experience
+ 30+ WPM Typing Speed
+ Active Listening
+ Reading Comprehension
+ Critical Thinking
+ Active Learning
+ Complex Problem Solving
**Physical Requirements:**
**Qualifications**
+ High school diploma or equivalent OR (4) years of revenue cycle experience.
+ Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.
"Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings."
The following states are currently paused for sourcing new candidates or for new relocation requests from current caregivers: California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, Washington
**Physical Requirements**
+ Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
+ Frequent interactions with customers require employees to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
+ For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.
**Location:**
Peaks Regional Office
**Work City:**
Broomfield
**Work State:**
Colorado
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.81 - $24.99
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (***************************************************** .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
Front Office Receptionist (Bilingual)
Front desk coordinator job in Greenville, NC
Job Description
Bilingual Front Office Receptionist - GREENVILLE KIDS DENTAL
Greensville Kids Dental is offering a full-time opportunity as a Bilingual Front Office Receptionist at our Greenville office. We are an upbeat team looking for an individual who has a passion for helping others and wants to make a positive difference in their community.
Why Join Us?
Modern, kid-friendly facility designed for comfort and efficiency
Cutting-edge technology combined with a compassionate care approach
A supportive network that encourages growth into leadership roles
The chance to make a meaningful impact on children's health while advancing in your career journey
Summary of Essential Job Functions
Greet, check-in patients, and schedule appointments
Verify insurance eligibility
Answer and manage incoming calls
Register new patients
Maintain and update patient information in the data system in compliance with privacy and security regulations
Safeguard patient privacy and confidentiality
Monitor and maintain dental office supplies
Update patient education materials and maintain a professional reception area
At a Glance
Language Requirements: Must be Bilingual
Experience Required: 1+ years of Dental or Healthcare Receptionist experience
Job Type: Full-time
Compensation and Schedule
Salary: $16.00 depending on experience
Bonus Pay: up to $600 additional per month
Schedule: On-site. Monday-Friday
Benefits That Support You Personally and Professionally
At Kids Dental Brands, we offer a comprehensive and competitive benefits package designed to support your health, well-being, and future. Our offerings for this role include:
Health Coverage - Medical, dental, vision, and basic life insurance.
Supplemental Benefits - Voluntary life insurance, short- and long-term disability, legal assistance, identity theft protection, critical illness, hospitalization, and cancer insurance.
Wellness Program - Incentive-based wellness initiatives to support your physical and mental health, plus access to our Employee Assistance Program (EAP).
Financial Security - 401(k) retirement plan with company match to help you plan for the future.
Paid Time Off - Enjoy a healthy work-life balance with paid time off, eight (8) paid holidays annually, and dedicated wellness days.
Join our team and help drive our mission that all children, regardless of family income, deserve access to high-quality dental care, in a kid-friendly and fun environment!
Front Bar Receptionist
Front desk coordinator job in Cary, NC
Job Description
The FACE FOUNDRIÉ at Fenton in Cary, NC, is owned by the franchisee owner and will be the first of at least three in the Raleigh, Cary, and Durham markets within the next few years. The Fenton location is estimated to open in May/June 2023 and will be the flagship store for the area.
Help create, cultivate, and promote a positive, upbeat facial bar. Asking that only motivated, positive, hard-working people apply!
The Front Bar Receptionist is responsible for creating a welcoming and positive experience for every guest that comes through the door. They are responsible for maintaining a positive environment and exceeding standards in guest services, phone etiquette, and product and service recommendations.
As a Front Bar Receptionist, you will perform the following critical functions.
Demonstrate high standards of customer service and maintain standards of FACE FOUNDRIÉ.
Meet or exceed sales goals set by the Salon Manager.
Explain, sell, and recommend FACE FOUNDRIÉ products.
Work with the Salon Manager to notify when supplies are low.
Assist in all in-store operational processes.
Ensure store standards are adhered to at all times.
Accurately follow all company timekeeping procedures.
Attend mandatory training and team meetings.
Follow all safety, sanitation, and hygiene procedures before, during, and after services to ensure board compliance.
Responsible for keeping the store clean and fully stocked at all times.
Experience
Guest Service Experience (1 year)
Salon Experience Preferred
Job Type: Full-Time, Part Time
Availability: Nights and Weekends Required
Education: High School or equivalent
Member Services / Front Desk Receptionist ( Cary & Raleigh Location )
Front desk coordinator job in Raleigh, NC
Job DescriptionBenefits:
Bonus based on performance
Employee discounts
Free uniforms
Opportunity for advancement
Training & development
Job Duties & Responsibilities KidStrong Member Service Receptionist's are the support system of the Program Director when it comes to the center. Its the responsibility of the Member Service Receptionist's to work with the Program Director on fostering a culture of learning and development for both their Coaches and the Families that attend the center and delivering key business results such as sales performance and lowering member attrition. The Member Service Receptionist's is a talented, welcoming, and engaging person who is focused on delivering an exceptional experience for the kids, families, and team members.
This position is for BOTH of our KidStrong Location in the area. Cary and Raleigh location.
RESPONSIBILITIES:
CENTER OPERATIONS
Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
Welcome families as the enter the center.
Assist members with all administrative needs and requests.
Help enroll new members interested in the program for a membership or trail class.
Be the Trial champion! When a trial is in house your primary focus should be to close the sale.
Oversee center level initiatives i.e. center maintenance, training, brand consistency etc.
Daily, Weekly, and Monthly cleaning and maintenance of the center with team.
Typical schedule includes 3 weekday's and 2 weekend shifts with specific hours dependent on the needs of the center and supporting the Program Director on their 2 consecutive days off. Those 2 days you will fully oversee member relations at the center.
Weekday Part time schedule is from 3:00pm to 7:45pm.
Weekend Part time schedule is 8:30am to 2:30pm.
You will assist our program director with all center needs.
OUTBOUND CALLS
Dedicated 1-2 hours daily sales outbound calls / texts / trial follow up management.
Member relation calls.
Voicemail return.
SKILLS/QUALIFICATIONS
A passion for working with children is non-negotiable!
Comfortable speaking to parents/guardians regarding variety of topics.
Complete training through LearnUpon as required by the leadership team.
Prior experience as a member services receptionist is a plus!
Previous experience in management is preferred but not required
Practical work experience with Google and Microsoft platforms.
Previous experience with systems and platforms such as GloFox, LearnUpon, Podium, HubSpot, and Google Sheets is preferred but not required.
CPR certified not required but preferred. Can certify within 90 days of hire.
BONUS
Eligible for membership sales bonus upon completion of training and probationary period.
Sphere of Interaction
This position will NOT have any direct reports. When the Program Director is off, the Member Service Receptionist will be responsible for center operations to a limited capacity. This position will also interact with Raleigh Territory leadership and KidStrong, Inc. HQ team members as needed.
DNA/COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
High Standards
Establishes and holds high standards
Natural Leader
Creates culture
Takes initiative
Leads by Example
Sets tone through actions
Passionate
Stays focused on the KidStrong Goals.
Goal oriented and high performing.
Command Presence
Upholds KidStrong Values; creates vision for others.
Teacher
Communicate and ensure transfer of knowledge.
Professional
Approaches others in a tactful manner
Reacts well under pressure
Treats others with respect and consideration
Accepts responsibility for own actions
Follows through on commitments.
Performer
Engaging, Fun, Likable
High Energy, Clear & Easy to Understand
Mentor
Develops and nurtures relationships
Focuses on developing self and others
Planning/Organizing
Prioritizes and plans work activities; Develops realistic action plans.
Sets goals and objectives
Uses time efficiently
Plans for additional resources
Organizes or schedules other people and their tasks
Oral Communication
Speaks clearly and persuasively in positive or negative situations
Responds well to questions; Listens and gets clarification
Demonstrates group presentation skills; Participates in meetings.
Written Communication
Writes clearly and informatively;Edits work for spelling and grammar
Varies writing style to meet needs
Presents numerical data effectively; Able to read and interpret written information.
Teamwork
Balances team and individual responsibilities
Exhibits objectivity and openness to others' views
Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
Puts success of team above own interests; Able to build morale and group commitments to goals and objectives
Coachable/Low Ego Mindset
Gives and welcomes feedback.
Encourages exploring of different perspectives to reach common goals and objectives
Has a growth mindset; Sees every opportunity as one to learn from.