Front desk manager vs front desk supervisor

The differences between front desk managers and front desk supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front desk manager and a front desk supervisor. Additionally, a front desk manager has an average salary of $40,802, which is higher than the $34,885 average annual salary of a front desk supervisor.

The top three skills for a front desk manager include front desk operations, reservations and customer service. The most important skills for a front desk supervisor are reservations, guest service, and room availability.

Front desk manager vs front desk supervisor overview

	Front Desk Manager	Front Desk Supervisor
Yearly salary	$40,802	$34,885
Hourly rate	$19.62	$16.77
Growth rate	-	-
Number of jobs	54,551	69,802
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 46%
Average age	47	47
Years of experience	6	6

What does a front desk manager do?

A front desk manager is an employee employed to manage a hotel's reception area, coordinate all front desk activities, and supervise the support staff. A manager is expected to handle guest complaints and schedule training for front desk staff. Apart from handling hotel guests, a front desk manager must be able to handle cash, accounting procedures, and general administration. A manager should also possess talents such as multitask, manage time as well as proficient in computer skills.

What does a front desk supervisor do?

The primary role of front desk supervisors is to oversee the front desk of an establishment. Their duties and responsibilities include welcoming guests, taking their personal information, and selecting the rooms that suit their needs. Other responsibilities also include communicating and guiding other hotel staff members, providing extra services as requested by guests, and resolving any problems that might experience by guests. You are more likely to be hired as a front desk supervisor if you meet several qualifications that include having relevant hotel experience, attention to detail, and committed to delivering the best customer service.

Front desk manager vs front desk supervisor salary

Front desk managers and front desk supervisors have different pay scales, as shown below.

	Front Desk Manager	Front Desk Supervisor
Average salary	$40,802	$34,885
Salary range	Between $27,000 And $59,000	Between $26,000 And $45,000
Highest paying City	New York, NY	Washington, DC
Highest paying state	New York	Hawaii
Best paying company	RH	Punderson Manor Lodge & Conference Center
Best paying industry	Hospitality	Retail

Differences between front desk manager and front desk supervisor education

There are a few differences between a front desk manager and a front desk supervisor in terms of educational background:

	Front Desk Manager	Front Desk Supervisor
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	Cornell University	Cornell University

Front desk manager vs front desk supervisor demographics

Here are the differences between front desk managers' and front desk supervisors' demographics:

	Front Desk Manager	Front Desk Supervisor
Average age	47	47
Gender ratio	Male, 31.4% Female, 68.6%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.4% White, 60.1% American Indian and Alaska Native, 0.6%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between front desk manager and front desk supervisor duties and responsibilities

Front desk manager example responsibilities.

Manage vendor relationships in support of CRM and sales reporting projects.
Serve as a point of escalation for guest problem resolution and manage all VIP special guests and execution of requests.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Direct a team of three, successfully providing resolution to daily incidents, meeting SLA and KPI objectives.
Supervise entire front of the house functions including front desk and concierge personnel, bell staff and PBX associates.
Utilize Marriott policies and procedures to train new employees and keep proper records to relay training progress to hotel supervisors.

Front desk supervisor example responsibilities.

Organize all large group events, manage company website and Facebook page.
Utilize extensive manage care knowledge including Medicare, Medicaid, and Tricare to support business objectives.
Manage the doctor's agenda, reception area, phone calls, emails, POS system, and accounts receivables.
Manage POS deposits and reconciliations for membership and accessory sales.
Assist customers with reservation and hotel procedures, consistently manage PBX and hotel operations and customer relations
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.

Front desk manager vs front desk supervisor skills

Common front desk manager skills

Front Desk Operations, 16%
Reservations, 15%
Customer Service, 11%
Guest Service, 8%
Room Availability, 5%
Customer Satisfaction, 5%

Common front desk supervisor skills

Reservations, 23%
Guest Service, 10%
Room Availability, 7%
Computer System, 4%
Customer Service, 4%
Guest Rooms, 3%

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Front Desk Manager
Front Desk Manager vs Front Desk Supervisor

Updated January 8, 2025

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