Front line agent vs direct sales agent

The differences between front line agents and direct sales agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a direct sales agent has an average salary of $57,712, which is higher than the $33,693 average annual salary of a front line agent.

The top three skills for a front line agent include quality customer service, insurance products and inbound calls. The most important skills for a direct sales agent are customer service, medicare, and health insurance.

Front line agent vs direct sales agent overview

	Front Line Agent	Direct Sales Agent
Yearly salary	$33,693	$57,712
Hourly rate	$16.20	$27.75
Growth rate	6%	10%
Number of jobs	118,706	225,552
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 53%
Average age	46	43
Years of experience	-	6

Front line agent vs direct sales agent salary

Front line agents and direct sales agents have different pay scales, as shown below.

	Front Line Agent	Direct Sales Agent
Average salary	$33,693	$57,712
Salary range	Between $25,000 And $45,000	Between $30,000 And $107,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	TechnipFMC
Best paying industry	-	-

Differences between front line agent and direct sales agent education

There are a few differences between a front line agent and a direct sales agent in terms of educational background:

	Front Line Agent	Direct Sales Agent
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	University of Pennsylvania	Stanford University

Front line agent vs direct sales agent demographics

Here are the differences between front line agents' and direct sales agents' demographics:

	Front Line Agent	Direct Sales Agent
Average age	46	43
Gender ratio	Male, 47.4% Female, 52.6%	Male, 58.0% Female, 42.0%
Race ratio	Black or African American, 9.4% Unknown, 3.6% Hispanic or Latino, 16.1% Asian, 4.9% White, 65.8% American Indian and Alaska Native, 0.1%	Black or African American, 5.8% Unknown, 4.2% Hispanic or Latino, 12.4% Asian, 9.3% White, 68.2% American Indian and Alaska Native, 0.2%
LGBT Percentage	7%	6%

Differences between front line agent and direct sales agent duties and responsibilities

Front line agent example responsibilities.

Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
Answer incoming calls to troubleshoot and assist the client in repairing their lap top computers.
Sell home, auto, life, long term care insurance as well as annuities.
Offer home, auto, life and annuities to AAA members, through networking and prospecting.
Demonstrate strong understanding of Comcast products, promoting and selling offerings to individual customers by knocking every door within assign territories.
Follow Allstate training system to optimize customer experience.

Direct sales agent example responsibilities.

Increase customer understanding of Comcast products and pricing models as well as competitive advantage over other service providers.
Produce call reports and CRM dashboards.
Demonstrate strong understanding of Comcast products, promoting and selling offerings to individual customers by knocking every door within assign territories.
Contact new and existing customers to discuss how TWC products can meet their needs.
Maintain a professional, respectful, and helpful demeanor as a representative of TWC.
Communicate ongoing contact activity utilizing Salesforce.com.

Front line agent vs direct sales agent skills

Common front line agent skills

Quality Customer Service, 22%
Insurance Products, 20%
Inbound Calls, 12%
Technical Assistance, 6%
Life Insurance, 4%
Troubleshoot, 4%

Common direct sales agent skills

Customer Service, 25%
Medicare, 15%
Health Insurance, 12%
Direct Sales, 11%
Underwriting Process, 6%
Product Knowledge, 5%

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Sales Industry
Front Line Agent
Front Line Agent vs Direct Sales Agent

Updated January 8, 2025

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