Front line agent vs field agent

The differences between front line agents and field agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a field agent has an average salary of $37,324, which is higher than the $33,693 average annual salary of a front line agent.

The top three skills for a front line agent include quality customer service, insurance products and inbound calls. The most important skills for a field agent are GPS, long-term care, and health insurance.

Front line agent vs field agent overview

	Front Line Agent	Field Agent
Yearly salary	$33,693	$37,324
Hourly rate	$16.20	$17.94
Growth rate	6%	6%
Number of jobs	118,706	96,067
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 52%
Average age	46	46
Years of experience	-	-

Front line agent vs field agent salary

Front line agents and field agents have different pay scales, as shown below.

	Front Line Agent	Field Agent
Average salary	$33,693	$37,324
Salary range	Between $25,000 And $45,000	Between $27,000 And $51,000
Highest paying City	-	Boston, MA
Highest paying state	-	Alaska
Best paying company	-	Smith Seckman Reid
Best paying industry	-	Finance

Differences between front line agent and field agent education

There are a few differences between a front line agent and a field agent in terms of educational background:

	Front Line Agent	Field Agent
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Front line agent vs field agent demographics

Here are the differences between front line agents' and field agents' demographics:

	Front Line Agent	Field Agent
Average age	46	46
Gender ratio	Male, 47.4% Female, 52.6%	Male, 66.0% Female, 34.0%
Race ratio	Black or African American, 9.4% Unknown, 3.6% Hispanic or Latino, 16.1% Asian, 4.9% White, 65.8% American Indian and Alaska Native, 0.1%	Black or African American, 9.2% Unknown, 3.6% Hispanic or Latino, 15.7% Asian, 4.8% White, 66.5% American Indian and Alaska Native, 0.1%
LGBT Percentage	7%	7%

Differences between front line agent and field agent duties and responsibilities

Front line agent example responsibilities.

Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
Answer incoming calls to troubleshoot and assist the client in repairing their lap top computers.
Sell home, auto, life, long term care insurance as well as annuities.
Offer home, auto, life and annuities to AAA members, through networking and prospecting.
Demonstrate strong understanding of Comcast products, promoting and selling offerings to individual customers by knocking every door within assign territories.
Follow Allstate training system to optimize customer experience.

Field agent example responsibilities.

Sell life insurance, long term care insurance and retirement annuities to assign members.
Assist senior base clients with understanding and purchasing Medicare supplements, annuities, health and life insurance products.
Operate remote telecommunications using applications and secure computer communications to troubleshoot and resolve issues on customer Samsung devices.
Help maintain Primerica as the number one source for insurance needs by directly switching accounts over to the company.

Front line agent vs field agent skills

Common front line agent skills

Quality Customer Service, 22%
Insurance Products, 20%
Inbound Calls, 12%
Technical Assistance, 6%
Life Insurance, 4%
Troubleshoot, 4%

Common field agent skills

GPS, 28%
Long-Term Care, 17%
Health Insurance, 10%
Annuities, 9%
Subpoenas, 6%
Life Insurance Products, 6%

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Sales Industry
Front Line Agent
Front Line Agent vs Field Agent

Updated January 8, 2025

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