Front line agent vs geek squad agent

The differences between front line agents and geek squad agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front line agent has an average salary of $33,693, which is higher than the $31,924 average annual salary of a geek squad agent.

The top three skills for a front line agent include quality customer service, insurance products and inbound calls. The most important skills for a geek squad agent are customer service, client devices, and consumer electronics.

Front line agent vs geek squad agent overview

	Front Line Agent	Geek Squad Agent
Yearly salary	$33,693	$31,924
Hourly rate	$16.20	$15.35
Growth rate	6%	6%
Number of jobs	118,706	28,603
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 45%
Average age	46	46
Years of experience	-	-

Front line agent vs geek squad agent salary

Front line agents and geek squad agents have different pay scales, as shown below.

	Front Line Agent	Geek Squad Agent
Average salary	$33,693	$31,924
Salary range	Between $25,000 And $45,000	Between $19,000 And $51,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between front line agent and geek squad agent education

There are a few differences between a front line agent and a geek squad agent in terms of educational background:

	Front Line Agent	Geek Squad Agent
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 45%
Most common major	Business	Computer Science
Most common college	University of Pennsylvania	University of Pennsylvania

Front line agent vs geek squad agent demographics

Here are the differences between front line agents' and geek squad agents' demographics:

	Front Line Agent	Geek Squad Agent
Average age	46	46
Gender ratio	Male, 47.4% Female, 52.6%	Male, 78.8% Female, 21.2%
Race ratio	Black or African American, 9.4% Unknown, 3.6% Hispanic or Latino, 16.1% Asian, 4.9% White, 65.8% American Indian and Alaska Native, 0.1%	Black or African American, 9.3% Unknown, 3.6% Hispanic or Latino, 15.9% Asian, 4.9% White, 66.2% American Indian and Alaska Native, 0.1%
LGBT Percentage	7%	7%

Differences between front line agent and geek squad agent duties and responsibilities

Front line agent example responsibilities.

Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
Answer incoming calls to troubleshoot and assist the client in repairing their lap top computers.
Sell home, auto, life, long term care insurance as well as annuities.
Offer home, auto, life and annuities to AAA members, through networking and prospecting.
Demonstrate strong understanding of Comcast products, promoting and selling offerings to individual customers by knocking every door within assign territories.
Follow Allstate training system to optimize customer experience.

Geek squad agent example responsibilities.

Manage an android application using java with eclipse and android SDK tools.
Diagnose and fix hardware and software issues on customer PC's.
Oversee scheduling and precinct availability for all CIA agents.
Repair apple headphones, iphones, ipads and other apple products.
Provide support and resolution for customers experiencing windows and apple software and hardware issues.
Totale price and tax on merchandise purchase by customers, using cash register POS system.

Front line agent vs geek squad agent skills

Common front line agent skills

Quality Customer Service, 22%
Insurance Products, 20%
Inbound Calls, 12%
Technical Assistance, 6%
Life Insurance, 4%
Troubleshoot, 4%

Common geek squad agent skills

Customer Service, 37%
Client Devices, 15%
Consumer Electronics, 12%
Phone Calls, 5%
Repair Computers, 4%
Precinct, 3%

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Front Line Agent
Front Line Agent vs Geek Squad Agent

Updated January 8, 2025

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