Front line agent vs lead agent

Differences between front line agent and lead agent duties and responsibilities

Front line agent example responsibilities.

• Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
• Answer incoming calls to troubleshoot and assist the client in repairing their lap top computers.
• Sell home, auto, life, long term care insurance as well as annuities.
• Offer home, auto, life and annuities to AAA members, through networking and prospecting.
• Demonstrate strong understanding of Comcast products, promoting and selling offerings to individual customers by knocking every door within assign territories.
• Follow Allstate training system to optimize customer experience.

Lead agent example responsibilities.

• Manage for multiple medical clients performing tasks such as medical billing, submitting insurance and verifying insurance including Medicare and Medicaid.
• Line list development and route selection assistance through on-site and GIS review ensuring all landowners and property lines are identify.
• Obtain current landowner and contact information from various courthouses and states in order to assist in FERC mandate maintenance operations.
• Train new employees and troubleshoot Apollo computersystem.Onsite at Hewlett Packard/Agilent
• Manage for multiple medical clients performing tasks such as medical billing, submitting insurance and verifying insurance including Medicare and Medicaid.
• Conduct presentations regarding all policy information offer through AFLAC