Front office coordinator vs claims coordinator

The differences between front office coordinators and claims coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a front office coordinator, becoming a claims coordinator takes usually requires 4-6 years. Additionally, a claims coordinator has an average salary of $38,620, which is higher than the $32,844 average annual salary of a front office coordinator.

The top three skills for a front office coordinator include patients, customer service and data entry. The most important skills for a claims coordinator are customer service, patients, and data entry.

Front office coordinator vs claims coordinator overview

	Front Office Coordinator	Claims Coordinator
Yearly salary	$32,844	$38,620
Hourly rate	$15.79	$18.57
Growth rate	-5%	-6%
Number of jobs	131,810	27,332
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 48%
Average age	47	44
Years of experience	2	6

What does a front office coordinator do?

A front office coordinator is responsible for assisting clients with their inquiries and concerns and directing them to the appropriate department and personnel to immediately address their needs. Front office coordinators schedule appointments, verify visitors' identities by checking their credentials for security purposes, processing service payments, updating customers' data and visitation log on the database, and escalating high-level complaints. A front office coordinator also performs administrative and clerical tasks as needed, requiring them to have excellent time-management and organizational skills.

What does a claims coordinator do?

Claims coordinators are professionals who are responsible for coordinating activities that are related to handling and processing insurance claims for an organization. These coordinators must serve as liaison officer between the organization, insurance provider, and policyholders to communicate the status and eligibility for coverage for all relevant claims. They need to ensure that billing requirements are met by reviewing insurance claims. Claims coordinators must also answer all the inquiries of their clients while making recommendations to resolve any claim issues.

Front office coordinator vs claims coordinator salary

Front office coordinators and claims coordinators have different pay scales, as shown below.

	Front Office Coordinator	Claims Coordinator
Average salary	$32,844	$38,620
Salary range	Between $25,000 And $42,000	Between $31,000 And $47,000
Highest paying City	San Francisco, CA	Federal Way, WA
Highest paying state	Massachusetts	New Jersey
Best paying company	University of California, Berkeley	Xcel Energy
Best paying industry	Health Care	Finance

Differences between front office coordinator and claims coordinator education

There are a few differences between a front office coordinator and a claims coordinator in terms of educational background:

	Front Office Coordinator	Claims Coordinator
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 48%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Front office coordinator vs claims coordinator demographics

Here are the differences between front office coordinators' and claims coordinators' demographics:

	Front Office Coordinator	Claims Coordinator
Average age	47	44
Gender ratio	Male, 9.0% Female, 91.0%	Male, 24.6% Female, 75.4%
Race ratio	Black or African American, 10.5% Unknown, 4.6% Hispanic or Latino, 24.1% Asian, 6.7% White, 53.0% American Indian and Alaska Native, 1.0%	Black or African American, 11.2% Unknown, 4.4% Hispanic or Latino, 17.0% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.5%
LGBT Percentage	6%	10%

Differences between front office coordinator and claims coordinator duties and responsibilities

Front office coordinator example responsibilities.

Manage medical records and other patient information within HIPPA guidelines.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Work in Kronos to enter miss punches or correct time for employees when payroll is due.
Apply proper ICD-9 and CPT coding to patient invoices and submit claims to insurance companies for proper reimbursement.
Monitor physician documentation in EHR versus fee ticket and verify that the correct ICD9 and CPT codes are being used.
Maintain confidentiality of patient privacy in compliance with HIPAA regulations.

Claims coordinator example responsibilities.

Investigate, evaluate, and manage call to complete coverage analysis confirming or denying coverage using Xactimate estimating software.
Process and adjust Medicare claims, provide feedback to providers on proper CPT, ICD-9 coding for billing purposes.
Serve as point of contact for all legal issues relate to HIPAA.
Streamline audit procedures of TPA and maintain extremely high production rate which help in keeping staffing requirements lower.
Review and audit claims -Using correct CPT and DX codes -Denial reports -correct billing error, resubmitted claims for proper payment
Communicate with company management, injure workers/customers, medical providers and TPA, as necessary, regarding claim relate matters.

Front office coordinator vs claims coordinator skills

Common front office coordinator skills

Patients, 27%
Customer Service, 11%
Data Entry, 5%
Front Desk, 4%
Insurance Verification, 4%
Patient Charts, 3%

Common claims coordinator skills

Customer Service, 23%
Patients, 9%
Data Entry, 8%
Phone Calls, 6%
Insurance Claims, 5%
Quality Standards, 4%

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Front Office Coordinator
Front Office Coordinator vs Claims Coordinator

Updated January 8, 2025

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