Guest service assistant vs customer service consultant

The differences between guest service assistants and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest service assistant and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $33,388 average annual salary of a guest service assistant.

The top three skills for a guest service assistant include reservations, good judgment and cleanliness. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.

Guest service assistant vs customer service consultant overview

	Guest Service Assistant	Customer Service Consultant
Yearly salary	$33,388	$37,471
Hourly rate	$16.05	$18.01
Growth rate	-4%	-4%
Number of jobs	108,319	225,026
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a guest service assistant do?

The role of guest service assistants is to provide a friendly, warm, and memorable welcome to hotel guests while ensuring their expectations and needs are met throughout their stay. They are responsible for assisting with all guest service-related activities and tasks, including working closely with housekeeping, food and beverage, security and booking and reservations, handling guest inquiries and complaints, and assisting with the coordination of guest itineraries. Guest service assistants may also resolve conflict with guests and processing payment and settlements of guest accounts.

What does a customer service consultant do?

A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.

Guest service assistant vs customer service consultant salary

Guest service assistants and customer service consultants have different pay scales, as shown below.

	Guest Service Assistant	Customer Service Consultant
Average salary	$33,388	$37,471
Salary range	Between $24,000 And $45,000	Between $20,000 And $68,000
Highest paying City	Washington, DC	Hartford, CT
Highest paying state	California	Connecticut
Best paying company	Salesforce	Accenture
Best paying industry	Government	Technology

Differences between guest service assistant and customer service consultant education

There are a few differences between a guest service assistant and a customer service consultant in terms of educational background:

	Guest Service Assistant	Customer Service Consultant
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Guest service assistant vs customer service consultant demographics

Here are the differences between guest service assistants' and customer service consultants' demographics:

	Guest Service Assistant	Customer Service Consultant
Average age	40	40
Gender ratio	Male, 40.4% Female, 59.6%	Male, 36.8% Female, 63.2%
Race ratio	Black or African American, 12.8% Unknown, 5.4% Hispanic or Latino, 20.8% Asian, 6.8% White, 53.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between guest service assistant and customer service consultant duties and responsibilities

Guest service assistant example responsibilities.

Manage guest assistants ensuring customer satisfaction, store cleanliness.
Answer any questions they have; general clerical duties; process transactions using a POS system
Assist patients and guest by providing wheel chair transportation to and from their cars as well as to appointments or visitation.
Process individual and group reservations maximizing profit for the hotel.
Schedule facility room reservations for campus faculty and department staff.
Provide support and empathy during difficult moments for patients and their families/visitors

Customer service consultant example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Develop and track discharge of customer orders, troubleshoot problems face by customers and ensure full customer satisfaction.
Work directly with support specialist to ensure customer's appointment windows and schedule new appointments.
Enjoy fast-pace environment with opportunity to troubleshoot and overcome challenges.
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of rooms and booking reservations.
Perform daily closeout procedures on POS.

Guest service assistant vs customer service consultant skills

Common guest service assistant skills

Reservations, 26%
Good Judgment, 22%
Cleanliness, 20%
Front Desk, 15%
Patients, 3%
Customer Service, 3%

Common customer service consultant skills

Strong Customer Service, 50%
Customer Service, 11%
Strong Problem-Solving, 5%
Customer Calls, 4%
Troubleshoot, 4%
Customer Inquiries, 3%

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Office and Administrative Industry
Guest Service Assistant
Guest Service Assistant vs Customer Service Consultant

Updated January 8, 2025

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