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The differences between guest service assistants and service assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest service assistant and a service assistant. Additionally, a guest service assistant has an average salary of $33,388, which is higher than the $31,928 average annual salary of a service assistant.
The top three skills for a guest service assistant include reservations, good judgment and cleanliness. The most important skills for a service assistant are excellent interpersonal, basic math, and customer satisfaction.
| Guest Service Assistant | Service Assistant | |
| Yearly salary | $33,388 | $31,928 |
| Hourly rate | $16.05 | $15.35 |
| Growth rate | -4% | 12% |
| Number of jobs | 108,319 | 69,115 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 49% |
| Average age | 40 | 43 |
| Years of experience | 12 | 12 |
The role of guest service assistants is to provide a friendly, warm, and memorable welcome to hotel guests while ensuring their expectations and needs are met throughout their stay. They are responsible for assisting with all guest service-related activities and tasks, including working closely with housekeeping, food and beverage, security and booking and reservations, handling guest inquiries and complaints, and assisting with the coordination of guest itineraries. Guest service assistants may also resolve conflict with guests and processing payment and settlements of guest accounts.
A Service Assistant's responsibility depends on the line of work or industry involved. However, the primary responsibility of a Service Assistant is to respond to a customer's inquiry and offer them assistance, a suggestion, or a solution. Aside from ensuring customer satisfaction, a Service Assistant may also process payments, discuss product information, and sell products or services in adherence to the company's policies and regulations. Furthermore, A Service Assistant needs to keep records of transactions at all times and report to management or supervisors.
Guest service assistants and service assistants have different pay scales, as shown below.
| Guest Service Assistant | Service Assistant | |
| Average salary | $33,388 | $31,928 |
| Salary range | Between $24,000 And $45,000 | Between $23,000 And $43,000 |
| Highest paying City | Washington, DC | Washington, DC |
| Highest paying state | California | Hawaii |
| Best paying company | Salesforce | Beth Israel Deaconess Medical Center |
| Best paying industry | Government | Government |
There are a few differences between a guest service assistant and a service assistant in terms of educational background:
| Guest Service Assistant | Service Assistant | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | - | Northwestern University |
Here are the differences between guest service assistants' and service assistants' demographics:
| Guest Service Assistant | Service Assistant | |
| Average age | 40 | 43 |
| Gender ratio | Male, 40.4% Female, 59.6% | Male, 35.8% Female, 64.2% |
| Race ratio | Black or African American, 12.8% Unknown, 5.4% Hispanic or Latino, 20.8% Asian, 6.8% White, 53.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.3% Unknown, 5.2% Hispanic or Latino, 20.4% Asian, 6.7% White, 54.2% American Indian and Alaska Native, 2.1% |
| LGBT Percentage | 7% | 11% |