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Guest service assistant vs service assistant

The differences between guest service assistants and service assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest service assistant and a service assistant. Additionally, a guest service assistant has an average salary of $33,388, which is higher than the $31,928 average annual salary of a service assistant.

The top three skills for a guest service assistant include reservations, good judgment and cleanliness. The most important skills for a service assistant are excellent interpersonal, basic math, and customer satisfaction.

Guest service assistant vs service assistant overview

Guest Service AssistantService Assistant
Yearly salary$33,388$31,928
Hourly rate$16.05$15.35
Growth rate-4%12%
Number of jobs108,31969,115
Job satisfaction--
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 49%
Average age4043
Years of experience1212

What does a guest service assistant do?

The role of guest service assistants is to provide a friendly, warm, and memorable welcome to hotel guests while ensuring their expectations and needs are met throughout their stay. They are responsible for assisting with all guest service-related activities and tasks, including working closely with housekeeping, food and beverage, security and booking and reservations, handling guest inquiries and complaints, and assisting with the coordination of guest itineraries. Guest service assistants may also resolve conflict with guests and processing payment and settlements of guest accounts.

What does a service assistant do?

A Service Assistant's responsibility depends on the line of work or industry involved. However, the primary responsibility of a Service Assistant is to respond to a customer's inquiry and offer them assistance, a suggestion, or a solution. Aside from ensuring customer satisfaction, a Service Assistant may also process payments, discuss product information, and sell products or services in adherence to the company's policies and regulations. Furthermore, A Service Assistant needs to keep records of transactions at all times and report to management or supervisors.

Guest service assistant vs service assistant salary

Guest service assistants and service assistants have different pay scales, as shown below.

Guest Service AssistantService Assistant
Average salary$33,388$31,928
Salary rangeBetween $24,000 And $45,000Between $23,000 And $43,000
Highest paying CityWashington, DCWashington, DC
Highest paying stateCaliforniaHawaii
Best paying companySalesforceBeth Israel Deaconess Medical Center
Best paying industryGovernmentGovernment

Differences between guest service assistant and service assistant education

There are a few differences between a guest service assistant and a service assistant in terms of educational background:

Guest Service AssistantService Assistant
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 49%
Most common majorBusinessBusiness
Most common college-Northwestern University

Guest service assistant vs service assistant demographics

Here are the differences between guest service assistants' and service assistants' demographics:

Guest Service AssistantService Assistant
Average age4043
Gender ratioMale, 40.4% Female, 59.6%Male, 35.8% Female, 64.2%
Race ratioBlack or African American, 12.8% Unknown, 5.4% Hispanic or Latino, 20.8% Asian, 6.8% White, 53.5% American Indian and Alaska Native, 0.7%Black or African American, 11.3% Unknown, 5.2% Hispanic or Latino, 20.4% Asian, 6.7% White, 54.2% American Indian and Alaska Native, 2.1%
LGBT Percentage7%11%

Differences between guest service assistant and service assistant duties and responsibilities

Guest service assistant example responsibilities.

  • Manage guest assistants ensuring customer satisfaction, store cleanliness.
  • Answer any questions they have; general clerical duties; process transactions using a POS system
  • Assist patients and guest by providing wheel chair transportation to and from their cars as well as to appointments or visitation.
  • Process individual and group reservations maximizing profit for the hotel.
  • Schedule facility room reservations for campus faculty and department staff.
  • Provide support and empathy during difficult moments for patients and their families/visitors
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Service assistant example responsibilities.

  • Manage day-to-day operations including contract management, accounts payable, receivables, payroll and general administrative assistance.
  • Develop contracting strategy to build capacity and achieve ongoing compliance with Medicare and Medicaid provider network adequacy requirements.
  • Manage and update company Facebook page with daily updates, finding/sharing relevant and interesting information, and encouraging fan engagement.
  • Function as part of the trauma team by performing CPR.
  • Set up and maintain CPR certifications for all instructional aids.
  • Review supplies, materials, vendor selection for WIS and NICU.
  • Show more

Guest service assistant vs service assistant skills

Common guest service assistant skills
  • Reservations, 26%
  • Good Judgment, 22%
  • Cleanliness, 20%
  • Front Desk, 15%
  • Patients, 3%
  • Customer Service, 3%
Common service assistant skills
  • Excellent Interpersonal, 17%
  • Basic Math, 13%
  • Customer Satisfaction, 10%
  • Math, 7%
  • Patients, 6%
  • Veterans, 6%

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