Guest service representative jobs in Billings, MT - 55 jobs
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Hotel Night Auditor
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Guest Service Rep
Hilton Garden Inn Billings 4.5
Guest service representative job in Billings, MT
Job DescriptionDescription:
We are seeking a friendly and professional GuestServiceRepresentative to join our team at the Hilton Garden Inn. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a pleasant and memorable experience during their stay.
Key Responsibilities:
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Assist guests with check-in and check-out processes efficiently and accurately.
- Address guest inquiries and resolve any issues or concerns promptly.
- Provide information about hotel amenities, services, and local attractions.
- Process reservations and manage room assignments using the hotel management system.
- Maintain a clean and organized front desk area.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Handle cash and credit transactions securely and accurately.
- This position may be responsible for airport shuttles as needed.
Skills and Qualifications:
- High school diploma or equivalent; additional education in hospitality is a plus.
- Previous experience in customer service or hospitality preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficient in using computer systems and hotel management software.
- Flexibility to work various shifts, including weekends and holidays.
We are an equal opportunity employer and welcome applicants from all backgrounds to apply. Join our team and contribute to creating memorable experiences for our guests!
Requirements:
$25k-31k yearly est. 21d ago
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Guest Services Representative PT- Courtyard by Marriott
Courtyard Billings 3.7
Guest service representative job in Billings, MT
Join the highest quality Hotel and learn from the best! COURTYARD BY MARRIOTT is looking for a Full-Time Front Desk Agent. We are looking for someone friendly, courteous, and timely, and provides that hospitality spirit!
This position ensures guest satisfaction and revenue optimization through check-in, check-out, and the coordination of hotel services.
ESSENTIAL JOB FUNCTIONS:
Executes prompt, courteous, and accurate guest check-in and check-out.
Addresses questions or problems about Hotel rooms and rates.
Maintains room security by providing effective key control.
Answers telephones and responds appropriately to requests.
Respond to guest reservation requests.
Communicates with other departments to ensure proper handling of guests and groups.
Follows room inventory and monetary controls
Handles cash, makes change, and balances an assigned house bank. Counts cash and other methods of payment at the end of the shift to verify and balance the house bank.
Handles any quest compliments or complaints and takes action deemed necessary.
Assists other associates where needed.
HOURS AND ATTENDANCE:
Up to 25 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays, and overtime.
PHYSICAL AND MENTAL DEMANDS:
Must be able to use computer equipment and operate office equipment, such as telephones, copiers, fax machines, and various computer programs.
Must be able to stand for extended periods.
Must be able to effectively communicate with the public and other team members daily.
Must exhibit positive interpersonal skills with focused attention to guest needs and varied business contacts.
BENEFITS
Courtyard by Marriott offers excellent Medical, Dental, and Vision benefits after 60 days. Also includes sick leave and paid time off after 1 year.
Plenty of opportunities to grow and advance in your field and other departments in the hotel. Apply now to join the Courtyard by Marriott Team!
$23k-30k yearly est. 60d+ ago
Guest Services Representative PT- Courtyard by Marriott
Courtyard Billings | Leisure & Business Hotel In Billings
Guest service representative job in Billings, MT
Job Description
Join the highest quality Hotel and learn from the best! COURTYARD BY MARRIOTT is looking for a Full-Time Front Desk Agent. We are looking for someone friendly, courteous, and timely, and provides that hospitality spirit!
This position ensures guest satisfaction and revenue optimization through check-in, check-out, and the coordination of hotel services.
ESSENTIAL JOB FUNCTIONS:
Executes prompt, courteous, and accurate guest check-in and check-out.
Addresses questions or problems about Hotel rooms and rates.
Maintains room security by providing effective key control.
Answers telephones and responds appropriately to requests.
Respond to guest reservation requests.
Communicates with other departments to ensure proper handling of guests and groups.
Follows room inventory and monetary controls
Handles cash, makes change, and balances an assigned house bank. Counts cash and other methods of payment at the end of the shift to verify and balance the house bank.
Handles any quest compliments or complaints and takes action deemed necessary.
Assists other associates where needed.
HOURS AND ATTENDANCE:
Up to 25 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays, and overtime.
PHYSICAL AND MENTAL DEMANDS:
Must be able to use computer equipment and operate office equipment, such as telephones, copiers, fax machines, and various computer programs.
Must be able to stand for extended periods.
Must be able to effectively communicate with the public and other team members daily.
Must exhibit positive interpersonal skills with focused attention to guest needs and varied business contacts.
BENEFITS
Courtyard by Marriott offers excellent Medical, Dental, and Vision benefits after 60 days. Also includes sick leave and paid time off after 1 year.
Plenty of opportunities to grow and advance in your field and other departments in the hotel. Apply now to join the Courtyard by Marriott Team!
$22k-28k yearly est. 14d ago
Front Desk Clerk - Part time
Billings Hospitality, LLC
Guest service representative job in Billings, MT
Job Description
The Country Inn & Suites of Billings is seeking an experienced Front Desk Clerk to join their team! The Front Desk associate's primary responsibility is to ensure guest satisfaction by providing professional and courteous front desk service. The Front Desk Associate is also responsible for providing service that is efficient and effective as a means to maximize room revenue.
ESSENTIAL FUNCTIONS:
Assists all guests in a professional and courteous manner.
Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines.
Greets guests and processes hotel registration and other transactions promptly while maintaining confidentiality of all guest information.
Stays current on hotel accommodations, services and local attractions in order to effectively assist guests.
Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate.
Adheres to all established credit and inventory control procedures to minimize exposure to loss of revenue.
Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
Professionally and competently operates the telephone system according to brand standards while using proper etiquette and appropriate greetings.
Receives and processes telephone and walk-in reservations accurately.
Monitors the printer and fax machine to ensure prompt attention is given to documents received.
Maintains the cleanliness of the lobby area and performs laundry duties as needed.
Removes snow from hotel main entrance and sidewalks as needed.
Acts as manager on duty in the absence of the General Manager and/or GuestService Manager.
Understands and applies all hotel safety and security procedures as required to maintain a safe and secure environment for employees and guests.
Keeps supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
Performs all other duties as assigned.
We offer flexible hours, competitive pay, bonus eligibility, annual performance based increases, hotel discounts, vacation pay, 401k and benefits to regular, full-time associates after eligibility requirements have been met.
Position Type: Regular
Pay Rate: $15.00 per hour
Schedule: Part-time, Fridays and Saturdays from 3-11pm
Other opportunities are available. Apply today!
Candidates offered employment must submit to a background check and drug test.
We are an E-Verify participating employer.
EOE M/F/Vet/Disability
$15 hourly 16d ago
Customer Service Representative
Weeds Inc. 3.9
Guest service representative job in Billings, MT
Full-Time| $18/hr + Commission Monday-Friday Some Saturdays
Weed Man Billings is a locally owned company serving our community with pride. We're looking for a friendly, motivated Customer ServiceRepresentative to join our fast-paced, positive team.
What You'll Do:
Answer phones, emails, texts, and walk-in inquiries
Assist customers with lawn care, mosquito control services, and snow removal
Provide accurate quotes and maintain customer accounts
Deliver exceptional service with a positive, team-first attitude
What We're Looking For:
6+ months of customer service experience
Strong communication and multitasking skills
Basic Microsoft Office knowledge
Sales experience is a plus (not required)
Positive attitude and willingness to learn
Pay & Perks:
$18/hour + commission & bonuses
Medical insurance (employer contribution)
Dental & vision insurance (100% employer paid)
SIMPLE IRA with company match
Paid time off & major holidays
Free lawn care & mosquito services
Join a local company that values great service, teamwork, and growth. Apply today!
$18 hourly Auto-Apply 7d ago
Hotel Front Desk Night Auditor
Montana Trailhead Inn
Guest service representative job in Billings, MT
Job Description
Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. This will be a part-time position, that is, three 10-hour shifts- from 10 pm until 8 am. We provide the training, tools, and team to help bring your career to the next level. If this sounds like an opportunity you'll love, please start your application today!
Compensation:
$16 hourly
Responsibilities:
Complete additional bookkeeping, administrative, and accounting procedures as requested
Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages
Make sure every hotel guest has a pleasant stay
Qualifications:
Must be computer proficient; experience with accounting or reservation software is a bonus
Previous hotel front desk, hospitality, guestservices, or night audit experience is preferred, but not required
Great communications. and excellent customer service skills are required
Requires a flexible schedule that allows for overnight shift hours
Some college is preferred but a high school diploma or equivalent is required
About Company
If you are looking for a friendly, family environment and not just a job, then we are the best place for you.
Discounted Dental, Vision, and Supplemental Insurance
401(k) with a company matching potential
Employee discounts at company-owned properties
$16 hourly 7d ago
Customer Service Representative - Billings, MT
Kedia Corporation
Guest service representative job in Billings, MT
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$27k-35k yearly est. 1d ago
Customer Service Rep
TCH Group, LLC 2.9
Guest service representative job in Billings, MT
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$28k-35k yearly est. 1d ago
Customer Service Rep
Carsonvalleyhealth
Guest service representative job in Billings, MT
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$27k-35k yearly est. 1d ago
Customer Service Rep(07003) - 444 Broadwater
Domino's Franchise
Guest service representative job in Billings, MT
Taking orders over phone and over counter face to face. Working in store to restock inventory and help with product preparation. Light cleaning duties.
Must be 16 yrs of age
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Be no less than Sixteen (16) years of age.
Ability to pass applicable Company background checks.
Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders.
Superb ability to multi-task
Ability to function in a dynamic, fasted paced environment.
Ability to adjust to changing priorities.
Ability to enter orders using a computer keyboard or touch screen.
Ability to take orders over the counter or phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change.
Additional Information
Looking for energetic happy customer service oriented team members.
$27k-35k yearly est. 7d ago
Customer Service Representative - State Farm Agent Team Member
Karen Smith-State Farm Agent
Guest service representative job in Billings, MT
Job DescriptionBenefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
ROLE DESCRIPTION: As a Customer ServiceRepresentative - State Farm Agent Team Member with Karen Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$27k-35k yearly est. 18d ago
Bilingual Mandarin or Cantonese Customer Service Representative (Remote - New York, NY)
Maximus 4.3
Guest service representative job in Billings, MT
Description & Requirements Maximus is currently hiring for Bilingual Mandarin or Bilingual Cantonese Customer ServiceRepresentatives to join our New York State of Health (NYSOH) team. This is a remote opportunity requiring residency within 100 miles of New York, NY.
Every day, Customer ServiceRepresentatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer servicerepresentatives care for each caller with the highest levels of knowledge and professionalism.
Why Maximus?
- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Respond effectively to all forms of inbound and outbound contacts.
- Track and document all inquiries using the applicable systems.
- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.
- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Facilitate translation services for non-English speaking callers according to procedures.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
- Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
- Meet Quality Assurance (QA) and other key performance metrics.
- Responsible for adhering to established safety standards.
- Must be able to remain in a stationary position for an extended period of time.
- Occasionally lift, carry, or otherwise move items weighing up to 25 pounds.
- Work is constantly performed in an office environment.
- Perform other duties as assigned by management.
Minimum Requirements
- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
- This position requires proficiency in English and Mandarin, Cantonese or Russian language or proficiency in both Spanish and Haitian Creole languages.
- Must be able to speak, read and translate in Mandarin or Cantonese and English fluently.
- Residency within 100 miles of New York, NY is required.
- Strong data entry and telephone skills.
- Excellent organizational, interpersonal, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced work environment.
- Ability to successfully execute many complex tasks simultaneously.
- Ability to work as a team member, as well as independently.
- Previous experience with computers, phone systems, and headsets preferred.
- Previous experience in customer service preferred.
Home Office Requirements:
- Internet speed of 20mbps or higher required (you can test this by going to *******************
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
#NYSOHPriority #NYSOHcsr #CSRLinkedInNYSOH #LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
21.50
Maximum Salary
$
21.50
$28k-34k yearly est. Easy Apply 4d ago
Customer Service Representative
Border States Industries, Inc. 4.7
Guest service representative job in Billings, MT
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. Billings, MT
Application Deadline:
Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.
Job Summary
Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participate in the marketing and sale of Border States' products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.
Responsibilities
Essential Functions
* Works closely with Border States' sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
* Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
* Provides timely follow-up on customer technical inquiries and requests.
* Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
* Actively participates in the marketing and sale of Border States' products and services.
* Consistently provides responsive, quality service to meet and exceed customer expectations.
* Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
* Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
* Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.
Non-essential Functions
* Attends sales meetings and training programs, as required.
* May assist with sales meetings and trade shows, as needed.
* May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.
Qualifications
* Minimum of a two-year business/trade degree preferred or the equivalent in work experience.
* Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.
* Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred.
* Ability to read, write and speak in English preferred.
* Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.
Skills and Abilities
* Excellent customer service skills include being competent, accurate, responsive and engaged.
* Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred
* Ability to effectively plan and organize.
Physical Requirements
Frequency at which you would carry/lift in a typical day:
Occasionally 0 - 33% Frequently 34 - 66% Continuously: 67 - 100%
* Lift from Waist:
* < than 10 lbs. - Not at all
* 10 to 25 lbs. - Not at all
* 26 to 50 lbs. - Not at all
* 51 to 75 lbs. - Not at all
* 75 to 100 lbs. - Not at all
* 100+ lbs. - Not at all
* Lift from Floor:
* < than 10 lbs. - Frequently
* 10 to 25 lbs. - Frequently
* 26 to 50 lbs. - Occasionally
* 51 to 75 lbs. - Occasionally
* 75 to 100 lbs. - Not at all
* 100+ lbs. - Not at all
* Carried for Distance:
* < than 10 lbs. - Not at all
* 10 to 25 lbs. - Not at all
* 26 to 50 lbs. - Not at all
* 51 to 75 lbs. - Not at all
* 75 to 100 lbs. - Not at all
* 100+ lbs. - Not at all
Physical Activity
Frequency at which you would do the following in a typical day:
* Sitting (a continuous period of being seated) - Continuously
* Standing (for sustained periods of time) - Frequently
* Walking (moving about on foot to accomplish tasks) - Frequently
* Bending/stooping (downward and forward) - Occasionally
* Crawling (moving about on hands and knees or hands and feet) - Not at all
* Climbing/Walking Stairs (ascending or descending) - Frequently
* Reaching (extending arms in any direction) - Frequently
* Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
* Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
* Balancing (maintaining body equilibrium to prevent falling) - Occasionally
* Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
* Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
* Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
* Grasping (Applying pressure to an object with the fingers and palm) - Continuously
* Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
* Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
* Driving (the control and operation of a motor vehicle) - Occasionally
* Desk work (work usually performed at a desk) - Continuously
* Use of a computer - Continuously
* Use of a telephone - Continuously
* Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
* Exposure (to adverse weather & temperature conditions) - Occasionally
* Travel (travel needed to perform job duties) - Occasionally
Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.
Our History
Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.
Values
As a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards.
Our Purpose
We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.
Service Philosophy
We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.
Service Standards
Border States employee-owners are competent, accurate, responsive, and engaged .
Your career
Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?
Border States has a competitive benefits package which includes but is not limited to:
Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.
Equal Opportunity For All
It's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.
Drug Free/Smoke Free workplace
Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:
* Criminal background check (required for all positions)
* Motor Vehicle Record (MVR) check (required for positions involving driving)
* Drug testing
The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.
$27k-34k yearly est. 40d ago
Customer Service Representative
Aire Serv 4.2
Guest service representative job in Billings, MT
With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!
As a Customer ServiceRepresentative, you are a key member of the team and frequently the first point of contact for our customers. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
Receive incoming calls in professional, timely and courteous manner
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Minimum two years admin experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
General computer knowledge, including Microsoft Office
Typing skills a plus
Benefits: Benefits package varies by location
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can't happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems.
*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
$27k-34k yearly est. Auto-Apply 60d+ ago
Cashier / Guest Service
Ryan Restaurant Corp
Guest service representative job in Billings, MT
Are you a friendly team player that enjoys working with people? Then come join Panera Bread, an award-winning leader in the restaurant industry. The kinds of people who will love working at Panera, and perform well here, are hard-working team players who are warm, authentic, and hungry for exciting new opportunities.
NOW HIRING / IMMEDIATE OPPORTUNITIES FOR
Full Time & Part Time:
CASHIER / GREETER / CUSTOMER SERVICE
Requirements:
16 years old, or older
Previous customer service experience strongly preferred, but we can train you!
Must be positive, friendly, and passionate about making our guests happy
Must be flexible & enjoy a fast-paced environment
Wondering what's in it for you? We can offer you:
Dental insurance
Employee discount
Flexible schedule
Food provided
Health insurance
Paid training
Referral program
We are a Franchisee of Panera Bread and an Equal Opportunity Employer.
For this tipped role, the advertised pay is based on typical average, based on schedule availability & flexibility, and is not guaranteed.\
Are you a friendly team player that enjoys working with people? Then come join Panera Bread, an award-winning leader in the restaurant industry. The kinds of people who will love working at Panera, and perform well here, are hard-working team players who are warm, authentic, and hungry for exciting new opportunities.
NOW HIRING / IMMEDIATE OPPORTUNITIES FOR
Full Time & Part Time:
CASHIER / GREETER / CUSTOMER SERVICE
Requirements:
16 years old, or older
Previous customer service experience strongly preferred, but we can train you!
Must be positive, friendly, and passionate about making our guests happy
Must be flexible & enjoy a fast-paced environment
Wondering what's in it for you? We can offer you:
Dental insurance
Employee discount
Flexible schedule
Food provided
Health insurance
Paid training
Referral program
We are a Franchisee of Panera Bread and an Equal Opportunity Employer.
For this tipped role, the advertised pay is based on typical average, based on schedule availability & flexibility, and is not guaranteed.\
$21k-28k yearly est. 60d+ ago
Cashier / Guest Service
Panera Bread 4.3
Guest service representative job in Billings, MT
Job Description Are you a friendly team player that enjoys working with people? Then come join Panera Bread, an award-winning leader in the restaurant industry. The kinds of people who will love working at Panera, and perform well here, are hard-working team players who are warm, authentic, and hungry for exciting new opportunities.
NOW HIRING / IMMEDIATE OPPORTUNITIES FOR
Full Time & Part Time:
CASHIER / GREETER / CUSTOMER SERVICE
Requirements:
16 years old, or older
Previous customer service experience strongly preferred, but we can train you!
Must be positive, friendly, and passionate about making our guests happy
Must be flexible & enjoy a fast-paced environment
Wondering what's in it for you? We can offer you:
Dental insurance
Employee discount
Flexible schedule
Food provided
Health insurance
Paid training
Referral program
We are a Franchisee of Panera Bread and an Equal Opportunity Employer.
For this tipped role, the advertised pay is based on typical average, based on schedule availability & flexibility, and is not guaranteed.\
$24k-30k yearly est. 7d ago
Customer Service Rep(07005) - 2802 Grand Ave
Domino's Pizza 4.3
Guest service representative job in Billings, MT
Taking orders over phone and over counter face to face. Working in store to restock inventory and help with product preparation. Light cleaning duties. Must be 16 yrs of age Qualifications * To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Be no less than Sixteen (16) years of age.
* Ability to pass applicable Company background checks.
* Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders.
* Superb ability to multi-task
* Ability to function in a dynamic, fasted paced environment.
* Ability to adjust to changing priorities.
* Ability to enter orders using a computer keyboard or touch screen.
* Ability to take orders over the counter or phone.
* Ability to work independently and as part of a team.
* Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change.
Additional Information
Looking for energetic happy customer service oriented team members.
$22k-29k yearly est. 12d ago
Billing Service Representative II
Intermountain Health 3.9
Guest service representative job in Billings, MT
**Essential Duties and Responsibilities** **Billing and Claims Processing** + Posts charges to patient accounts, prepares, verifies, and sends electronic and paper claims to third party payers, researches incomplete, incorrect, or outstanding claims and submits claims with knowledge of all insurance plans and contractual arrangements affecting payments
+ Investigates and resolves claims submission problems with third party payers and reviews new and existing third party claims processing information
+ Posts payments and adjustments to patient accounts, verifies and balances cash and receipts and prepares regular deposits and processes refunds to payers or patients
**Insurance Follow Up**
+ Identifies accounts with unpaid third party balances over set number of days and performs regular calls to payers according to protocols.
+ Handles all incoming correspondence from third party payers.
+ Documents all communication with third party payers in practice management system.
.
Minimum Qualifications
High School Diploma or equivalent and a minimum of three years of business office experience in a healthcare setting including billing and claims processing, insurance and CPT and ICD-10 coding; billing experience with Federally Qualified Health Center preferred but not required
_OR_
Certificate of Applied Science from a 1 year Medical Coding and Insurance Billing Program Ability to communicate effectively and diplomatically within a multi-functional team Strong organizational skills and attention to detail Ability to successfully function in a fast paced, service oriented environment Experience in understanding and usage of computers, including the Microsoft Office Suite and preferably knowledge of IDX or other billing/collections software, as well as the ability to learn applications relevant to the position
Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.
**Location:**
Intermountain Health St Vincent Regional Hospital
**Work City:**
Billings
**Work State:**
Montana
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.39 - $24.99
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (***************************************************** .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
$30k-34k yearly est. 6d ago
Customer Service Representative
Town and Country Supply Association 4.1
Guest service representative job in Laurel, MT
Full-time Description
Town & Country Supply Association has an immediate opening for a Customer ServiceRepresentative in our Laurel, MT office. This Full-Time position works directly with our Propane Coordinator assisting with phone calls, customer inquiries, receiving payments and dispatching service calls.
Qualifications:
Previous Customer Service experience a plus.
Excellent verbal & written Communication Skills.
Ability to manage one's own time.
Typing and basic computer skills including Microsoft Word & Excel.
Ability to solve basic math calculations.
Requirements
Position requires excellent attendance and ability to get along with a variety of customers and co-workers. The position requires a high school education with at least 1-year relevant experience. Looking for someone that can work on their own and as a team player as necessary.
Benefits:
- BCBS Medical
- Life Insurance
- Vision & Dental Insurance
- Health Savings Accounts / Flex Savings Plans / Dependent Care Savings plan
- Generous Paid Time off
Position requires Full Time in office Attendance in Laurel, MT
Salary Description $17.50 - $21.50 an hour depending on experience
$17.5-21.5 hourly 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Karen Smith-State Farm Agent
Guest service representative job in Billings, MT
Job DescriptionBenefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
ROLE DESCRIPTION: As a Customer ServiceRepresentative - State Farm Agent Team Member with Karen Smith - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$27k-35k yearly est. 2d ago
Learn more about guest service representative jobs
How much does a guest service representative earn in Billings, MT?
The average guest service representative in Billings, MT earns between $19,000 and $31,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.
Average guest service representative salary in Billings, MT
$24,000
What are the biggest employers of Guest Service Representatives in Billings, MT?
The biggest employers of Guest Service Representatives in Billings, MT are: