Guest service supervisor vs center supervisor

The differences between guest service supervisors and center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest service supervisor and a center supervisor. Additionally, a center supervisor has an average salary of $39,359, which is higher than the $34,413 average annual salary of a guest service supervisor.

The top three skills for a guest service supervisor include reservations, front desk operations and POS. The most important skills for a center supervisor are develop recommendations, OSHA, and professional work.

Guest service supervisor vs center supervisor overview

	Guest Service Supervisor	Center Supervisor
Yearly salary	$34,413	$39,359
Hourly rate	$16.54	$18.92
Growth rate	-4%	6%
Number of jobs	39,559	99,942
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 58%
Average age	47	47
Years of experience	6	6

What does a guest service supervisor do?

A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. They must be aware of each guest's name as soon as possible and support guest service staff with queries from guests and control issues with guests when escalated beyond their level of responsibility.

What does a center supervisor do?

A call center supervisor is also called a contact center supervisor. Generally, supervisors take charge of handling call centers. They plan and enforce the strategies of the call center to ensure corporate goal compliance. Their duties involve setting performance and deadline goals and making sure that employees have a better understanding of their delegated tasks and duties. To become a good supervisor, one must develop skills in communication, mentorship, time management, adaptability, and decision-making.

Guest service supervisor vs center supervisor salary

Guest service supervisors and center supervisors have different pay scales, as shown below.

	Guest Service Supervisor	Center Supervisor
Average salary	$34,413	$39,359
Salary range	Between $27,000 And $42,000	Between $27,000 And $56,000
Highest paying City	Seattle, WA	New York, NY
Highest paying state	Washington	New York
Best paying company	NBCUniversal	Gannett Fleming
Best paying industry	Retail	Telecommunication

Differences between guest service supervisor and center supervisor education

There are a few differences between a guest service supervisor and a center supervisor in terms of educational background:

	Guest Service Supervisor	Center Supervisor
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	Cornell University	California State University - Bakersfield

Guest service supervisor vs center supervisor demographics

Here are the differences between guest service supervisors' and center supervisors' demographics:

	Guest Service Supervisor	Center Supervisor
Average age	47	47
Gender ratio	Male, 43.7% Female, 56.3%	Male, 54.1% Female, 45.9%
Race ratio	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%	Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.5% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between guest service supervisor and center supervisor duties and responsibilities

Guest service supervisor example responsibilities.

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop and implement department training, policies and procedures on the POS system.
Perform closing operations, including reconciliation of each employee's POS cash and credit sales receipts with sales reports.
Analyze resort inventory requirements and assure that all reservations and other requests are accommodate to the highest efficiency levels possible.
Provide billing company medical record documentation to support professional and global CPT codes.

Center supervisor example responsibilities.

Create reports to manage quality, production, error tracking, attendance & other KPIs.
Manage outbound scheduling of all line hauls to include courier, grind, and LTL shipments, and billing.
Assist in achieving and maintaining DoD certification and national accreditation equivalent.
Position and manage ammunition and weapon systems to ensure maximum economy of force.
Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
Meet company KPIs for product quality.

Guest service supervisor vs center supervisor skills

Common guest service supervisor skills

Reservations, 27%
Front Desk Operations, 9%
POS, 8%
Guest Rooms, 4%
Guest Satisfaction, 4%
Payroll, 3%

Common center supervisor skills

Develop Recommendations, 13%
OSHA, 7%
Professional Work, 7%
Patients, 6%
Employee Training, 5%
Performance Evaluations, 5%

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Guest Service Supervisor
Guest Service Supervisor vs Center Supervisor

Updated January 8, 2025

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