Guest service supervisor vs client service supervisor

The differences between guest service supervisors and client service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest service supervisor and a client service supervisor. Additionally, a client service supervisor has an average salary of $48,789, which is higher than the $34,413 average annual salary of a guest service supervisor.

The top three skills for a guest service supervisor include reservations, front desk operations and POS. The most important skills for a client service supervisor are background checks, customer satisfaction, and cash handling.

Guest service supervisor vs client service supervisor overview

	Guest Service Supervisor	Client Service Supervisor
Yearly salary	$34,413	$48,789
Hourly rate	$16.54	$23.46
Growth rate	-4%	10%
Number of jobs	39,559	75,154
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 63%
Average age	47	47
Years of experience	6	6

What does a guest service supervisor do?

A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. They must be aware of each guest's name as soon as possible and support guest service staff with queries from guests and control issues with guests when escalated beyond their level of responsibility.

What does a client service supervisor do?

A client service supervisor oversees and spearheads the efforts put into providing an efficient service to clients. They are primarily in charge of managing a company's client service team, monitoring their progress to ensure a smooth workflow and client satisfaction. Their responsibilities include setting goals and objectives, overseeing budgets and schedules, developing strategies to optimize operations, and assisting staff in complicated situations. Above all, a client service supervisor must address issues and concerns, resolving them promptly and efficiently while adhering to the company's policies and regulations.

Guest service supervisor vs client service supervisor salary

Guest service supervisors and client service supervisors have different pay scales, as shown below.

	Guest Service Supervisor	Client Service Supervisor
Average salary	$34,413	$48,789
Salary range	Between $27,000 And $42,000	Between $34,000 And $68,000
Highest paying City	Seattle, WA	Toms River, NJ
Highest paying state	Washington	New Jersey
Best paying company	NBCUniversal	Essence Global
Best paying industry	Retail	Media

Differences between guest service supervisor and client service supervisor education

There are a few differences between a guest service supervisor and a client service supervisor in terms of educational background:

	Guest Service Supervisor	Client Service Supervisor
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 63%
Most common major	Business	Business
Most common college	Cornell University	California State University - Bakersfield

Guest service supervisor vs client service supervisor demographics

Here are the differences between guest service supervisors' and client service supervisors' demographics:

	Guest Service Supervisor	Client Service Supervisor
Average age	47	47
Gender ratio	Male, 43.7% Female, 56.3%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%	Black or African American, 9.7% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between guest service supervisor and client service supervisor duties and responsibilities

Guest service supervisor example responsibilities.

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop and implement department training, policies and procedures on the POS system.
Perform closing operations, including reconciliation of each employee's POS cash and credit sales receipts with sales reports.
Analyze resort inventory requirements and assure that all reservations and other requests are accommodate to the highest efficiency levels possible.
Provide billing company medical record documentation to support professional and global CPT codes.

Client service supervisor example responsibilities.

Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Follow up with patients and HHA when incidents occur.
Conduct onsite safety inspection of entire work area and surroundings.
Conduct interviews and translate (English-Spanish) in-branch or onsite.
Collect, analyze and input various data, using ADP system and the ADVANT system.
Chair monthly utilization management meetings with service coordinators to ensure accurate billing and maintain a cost effective budget for participants.

Guest service supervisor vs client service supervisor skills

Common guest service supervisor skills

Reservations, 27%
Front Desk Operations, 9%
POS, 8%
Guest Rooms, 4%
Guest Satisfaction, 4%
Payroll, 3%

Common client service supervisor skills

Background Checks, 12%
Customer Satisfaction, 11%
Cash Handling, 6%
Client Orders, 6%
Patients, 5%
Corrective Action, 5%

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Guest Service Supervisor
Guest Service Supervisor vs Client Service Supervisor

Updated January 8, 2025

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