Guest service supervisor vs customer service manager supervisor

The differences between guest service supervisors and customer service manager supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a guest service supervisor, becoming a customer service manager supervisor takes usually requires 6-12 months. Additionally, a customer service manager supervisor has an average salary of $35,903, which is higher than the $34,413 average annual salary of a guest service supervisor.

The top three skills for a guest service supervisor include reservations, front desk operations and POS. The most important skills for a customer service manager supervisor are front end, payroll, and customer complaints.

Guest service supervisor vs customer service manager supervisor overview

	Guest Service Supervisor	Customer Service Manager Supervisor
Yearly salary	$34,413	$35,903
Hourly rate	$16.54	$17.26
Growth rate	-4%	-4%
Number of jobs	39,559	196,364
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 45%
Average age	47	40
Years of experience	6	12

Guest service supervisor vs customer service manager supervisor salary

Guest service supervisors and customer service manager supervisors have different pay scales, as shown below.

	Guest Service Supervisor	Customer Service Manager Supervisor
Average salary	$34,413	$35,903
Salary range	Between $27,000 And $42,000	Between $26,000 And $48,000
Highest paying City	Seattle, WA	-
Highest paying state	Washington	-
Best paying company	NBCUniversal	-
Best paying industry	Retail	-

Differences between guest service supervisor and customer service manager supervisor education

There are a few differences between a guest service supervisor and a customer service manager supervisor in terms of educational background:

	Guest Service Supervisor	Customer Service Manager Supervisor
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	Cornell University	California State University - Bakersfield

Guest service supervisor vs customer service manager supervisor demographics

Here are the differences between guest service supervisors' and customer service manager supervisors' demographics:

	Guest Service Supervisor	Customer Service Manager Supervisor
Average age	47	40
Gender ratio	Male, 43.7% Female, 56.3%	Male, 40.2% Female, 59.8%
Race ratio	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%	Black or African American, 11.4% Unknown, 5.6% Hispanic or Latino, 19.5% Asian, 6.6% White, 56.1% American Indian and Alaska Native, 0.8%
LGBT Percentage	8%	7%

Differences between guest service supervisor and customer service manager supervisor duties and responsibilities

Guest service supervisor example responsibilities.

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop and implement department training, policies and procedures on the POS system.
Perform closing operations, including reconciliation of each employee's POS cash and credit sales receipts with sales reports.
Analyze resort inventory requirements and assure that all reservations and other requests are accommodate to the highest efficiency levels possible.
Provide billing company medical record documentation to support professional and global CPT codes.

Customer service manager supervisor example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Generate POS balance, tender, loss prevention reports.
Correct errors make on POS systems and handle all forms of refunds.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Guest service supervisor vs customer service manager supervisor skills

Common guest service supervisor skills

Reservations, 27%
Front Desk Operations, 9%
POS, 8%
Guest Rooms, 4%
Guest Satisfaction, 4%
Payroll, 3%

Common customer service manager supervisor skills

Front End, 11%
Payroll, 10%
Customer Complaints, 7%
Human Resources, 5%
Customer Issues, 4%
Customer Service, 4%

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Guest Service Supervisor
Guest Service Supervisor vs Customer Service Manager Supervisor

Updated January 8, 2025

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