Guest service supervisor vs field service supervisor

The differences between guest service supervisors and field service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest service supervisor and a field service supervisor. Additionally, a field service supervisor has an average salary of $53,079, which is higher than the $34,413 average annual salary of a guest service supervisor.

The top three skills for a guest service supervisor include reservations, front desk operations and POS. The most important skills for a field service supervisor are customer service, customer satisfaction, and safety procedures.

Guest service supervisor vs field service supervisor overview

	Guest Service Supervisor	Field Service Supervisor
Yearly salary	$34,413	$53,079
Hourly rate	$16.54	$25.52
Growth rate	-4%	6%
Number of jobs	39,559	74,106
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

What does a guest service supervisor do?

A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. They must be aware of each guest's name as soon as possible and support guest service staff with queries from guests and control issues with guests when escalated beyond their level of responsibility.

What does a field service supervisor do?

A field service supervisor is an individual who supervises a team of field service staff that perform routine services on sites such as installation, maintenance, and repair. This supervisor is required to delegate work assignments to the field service staff and support them in providing excellent client service. The supervisor must manage all the queries of customers while coordinating with the relevant departments to resolve issues related to field services. This supervisor must also prepare annual budgets as well as manage expenses within the allotted budget.

Guest service supervisor vs field service supervisor salary

Guest service supervisors and field service supervisors have different pay scales, as shown below.

	Guest Service Supervisor	Field Service Supervisor
Average salary	$34,413	$53,079
Salary range	Between $27,000 And $42,000	Between $34,000 And $82,000
Highest paying City	Seattle, WA	San Francisco, CA
Highest paying state	Washington	Washington
Best paying company	NBCUniversal	WEC Energy Group
Best paying industry	Retail	Energy

Differences between guest service supervisor and field service supervisor education

There are a few differences between a guest service supervisor and a field service supervisor in terms of educational background:

	Guest Service Supervisor	Field Service Supervisor
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	Cornell University	California State University - Bakersfield

Guest service supervisor vs field service supervisor demographics

Here are the differences between guest service supervisors' and field service supervisors' demographics:

	Guest Service Supervisor	Field Service Supervisor
Average age	47	47
Gender ratio	Male, 43.7% Female, 56.3%	Male, 88.3% Female, 11.7%
Race ratio	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%	Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between guest service supervisor and field service supervisor duties and responsibilities

Guest service supervisor example responsibilities.

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop and implement department training, policies and procedures on the POS system.
Perform closing operations, including reconciliation of each employee's POS cash and credit sales receipts with sales reports.
Analyze resort inventory requirements and assure that all reservations and other requests are accommodate to the highest efficiency levels possible.
Provide billing company medical record documentation to support professional and global CPT codes.

Field service supervisor example responsibilities.

Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Comply at all times with FAA, TSA, and U.S. Customs guidelines and regulations.
Satellite head end and RF distribution system design.
Perform break/fix repair on printers, servers and workstations.
Complete reports to the FAA anytime there are an incident involving an aircraft.
Coordinate route for field service technician on daily repairs of HVAC equipment as well as routine maintenance schedules.

Guest service supervisor vs field service supervisor skills

Common guest service supervisor skills

Reservations, 27%
Front Desk Operations, 9%
POS, 8%
Guest Rooms, 4%
Guest Satisfaction, 4%
Payroll, 3%

Common field service supervisor skills

Customer Service, 18%
Customer Satisfaction, 7%
Safety Procedures, 6%
OSHA, 4%
HVAC, 3%
Government Regulations, 3%

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Guest Service Supervisor
Guest Service Supervisor vs Field Service Supervisor

Updated January 8, 2025

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