Guest service supervisor vs guest services agent

The differences between guest service supervisors and guest services agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a guest service supervisor has an average salary of $34,413, which is higher than the $29,063 average annual salary of a guest services agent.

The top three skills for a guest service supervisor include reservations, front desk operations and POS. The most important skills for a guest services agent are reservations, computer system, and hotel services.

Guest service supervisor vs guest services agent overview

	Guest Service Supervisor	Guest Services Agent
Yearly salary	$34,413	$29,063
Hourly rate	$16.54	$13.97
Growth rate	-4%	-
Number of jobs	39,559	94,858
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 50%
Average age	47	37
Years of experience	6	-

What does a guest service supervisor do?

A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. They must be aware of each guest's name as soon as possible and support guest service staff with queries from guests and control issues with guests when escalated beyond their level of responsibility.

What does a guest services agent do?

Guest services agents are the ones who communicate with hotel guests who want to reserve or cancel bookings. Their job includes welcoming guests upon arrival, assigning them their rooms and suites, issuing their room keys, and collecting payment information. They organize housekeeping, transport providers, porters, and kitchen staff to meet the requirements of guests. They also resolve issues and deal with disappointed guests' complaints and coordinate third party services, including taxis, rental cars, tour guides, and airport transfers.

Guest service supervisor vs guest services agent salary

Guest service supervisors and guest services agents have different pay scales, as shown below.

	Guest Service Supervisor	Guest Services Agent
Average salary	$34,413	$29,063
Salary range	Between $27,000 And $42,000	Between $23,000 And $36,000
Highest paying City	Seattle, WA	Seattle, WA
Highest paying state	Washington	Washington
Best paying company	NBCUniversal	East-West Center
Best paying industry	Retail	Hospitality

Differences between guest service supervisor and guest services agent education

There are a few differences between a guest service supervisor and a guest services agent in terms of educational background:

	Guest Service Supervisor	Guest Services Agent
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	Cornell University	-

Guest service supervisor vs guest services agent demographics

Here are the differences between guest service supervisors' and guest services agents' demographics:

	Guest Service Supervisor	Guest Services Agent
Average age	47	37
Gender ratio	Male, 43.7% Female, 56.3%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%	Black or African American, 10.4% Unknown, 7.0% Hispanic or Latino, 20.3% Asian, 10.3% White, 50.3% American Indian and Alaska Native, 1.6%
LGBT Percentage	8%	13%

Differences between guest service supervisor and guest services agent duties and responsibilities

Guest service supervisor example responsibilities.

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop and implement department training, policies and procedures on the POS system.
Perform closing operations, including reconciliation of each employee's POS cash and credit sales receipts with sales reports.
Analyze resort inventory requirements and assure that all reservations and other requests are accommodate to the highest efficiency levels possible.
Provide billing company medical record documentation to support professional and global CPT codes.

Guest services agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Assist customers with booking hotel rooms and handling on-site complaints about rooms, service or billing issues.
Execute strong customer service by facilitating reservations, room amendments on an individual and corporate level, including agencies.
Process special reservation requests in the LMS database.
Maintain room booking lists and directly provide guests with the requested information concerning the facilities locations and surrounding area.
Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling wake-up calls and supporting room service departments.

Guest service supervisor vs guest services agent skills

Common guest service supervisor skills

Reservations, 27%
Front Desk Operations, 9%
POS, 8%
Guest Rooms, 4%
Guest Satisfaction, 4%
Payroll, 3%

Common guest services agent skills

Reservations, 24%
Computer System, 10%
Hotel Services, 9%
Cash Handling, 7%
Room Reservations, 7%
PBX, 5%

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Guest Service Supervisor vs Guest Services Agent

Updated January 8, 2025

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