Guest service supervisor vs guest services leader

The differences between guest service supervisors and guest services leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest service supervisor and a guest services leader. Additionally, a guest services leader has an average salary of $34,973, which is higher than the $34,413 average annual salary of a guest service supervisor.

The top three skills for a guest service supervisor include reservations, front desk operations and POS. The most important skills for a guest services leader are greeting guests, cleanliness, and customer complaints.

Guest service supervisor vs guest services leader overview

	Guest Service Supervisor	Guest Services Leader
Yearly salary	$34,413	$34,973
Hourly rate	$16.54	$16.81
Growth rate	-4%	-4%
Number of jobs	39,559	129,088
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 45%
Average age	47	47
Years of experience	6	6

What does a guest service supervisor do?

A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. They must be aware of each guest's name as soon as possible and support guest service staff with queries from guests and control issues with guests when escalated beyond their level of responsibility.

What does a guest services leader do?

Guest services leaders are professionals who manage a team of guest service representatives who help hotel guests get the service they need as well as accommodate their requests. These professionals are required to manage front desk operations as well as cater to their guests' reservations and transportation needs. They must inspect guest rooms and public areas for cleanliness and appearance to ensure excellent guest satisfaction. Guest service leaders must also train and provide professional development for all hotel employees.

Guest service supervisor vs guest services leader salary

Guest service supervisors and guest services leaders have different pay scales, as shown below.

	Guest Service Supervisor	Guest Services Leader
Average salary	$34,413	$34,973
Salary range	Between $27,000 And $42,000	Between $28,000 And $43,000
Highest paying City	Seattle, WA	Kansas City, KS
Highest paying state	Washington	Washington
Best paying company	NBCUniversal	Salesforce
Best paying industry	Retail	Media

Differences between guest service supervisor and guest services leader education

There are a few differences between a guest service supervisor and a guest services leader in terms of educational background:

	Guest Service Supervisor	Guest Services Leader
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	Cornell University	California State University - Bakersfield

Guest service supervisor vs guest services leader demographics

Here are the differences between guest service supervisors' and guest services leaders' demographics:

	Guest Service Supervisor	Guest Services Leader
Average age	47	47
Gender ratio	Male, 43.7% Female, 56.3%	Male, 34.3% Female, 65.7%
Race ratio	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.9% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between guest service supervisor and guest services leader duties and responsibilities

Guest service supervisor example responsibilities.

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop and implement department training, policies and procedures on the POS system.
Perform closing operations, including reconciliation of each employee's POS cash and credit sales receipts with sales reports.
Analyze resort inventory requirements and assure that all reservations and other requests are accommodate to the highest efficiency levels possible.
Provide billing company medical record documentation to support professional and global CPT codes.

Guest services leader example responsibilities.

Manage crew by utilizing professional leadership skills.
Train all new hires on proper phone handling, POS program, guest interactions, and hospitality.
Provide case management and document individual treatment plans using DMH documentation format, daily supervision of adolescents and provide crisis intervention.
Apply knowledge of bean varieties, roasts, and popular drinks to guide customers to selections, upselling where possible.
Encourage customers to try new products providing for upselling opportunities.

Guest service supervisor vs guest services leader skills

Common guest service supervisor skills

Reservations, 27%
Front Desk Operations, 9%
POS, 8%
Guest Rooms, 4%
Guest Satisfaction, 4%
Payroll, 3%

Common guest services leader skills

Greeting Guests, 36%
Cleanliness, 33%
Customer Complaints, 4%
Develop Team, 4%
Customer Service, 4%
Customer Satisfaction, 4%

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Guest Service Supervisor
Guest Service Supervisor vs Guest Services Leader

Updated January 8, 2025

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